My overall experience was very good here. The location was convenient, close to places to eat, near a mall and other needed retail outlets. The room was clean, in good repair and everything worked as it should. I was greeted at the front desk by a young man named Jun who was very helpful and knowledgeable. No problems with my...
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We have stayed here several times and have enjoyed our stays.
Dear Sir/Madam
Thank you for staying with us during your last visit. We hope to serve you in the future. During your next stay do ask for our newly remodeled rooms with the flat screen televisions and new bedding.
Sincerely,
Jeshal Sheth
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I was not impressed with this hotel. The front desk staff was borderline rude and not overly helpful. I had booked a room thru Priceline at a 'name your own price' when I booked the room, I called as per Priceline's suggestion and asked to have a double. To which the front desk person said fine, as long as they...
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Dear Sir/Madam,
I apologize for your inconvenience during your last visit. We can assure you that the front desk will be accomodating and helpful to you. However, with name your price reservations, you are always booking a standard (run of the house) room. Having said that if you need a room with 2 doubles, there is a minor upgrade fee....
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I agree with another reviewer that this location is not up to the other Country Inn and Suites levels. The front desk staff (on all shifts) is generally not friendly or very helpful. When I asked about a fitness center they told me I could go next door to the Best Western. When I got to the room the directory...
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Dear Madam,
I apologize for the inconvenience your husband went through with the directions and the inadequate information provided to you by the front desk staff. I will make certain that your concerns are answered and corrected before you give us an oppurtunity to serve you again.
We will make certain, the breakfast is ready on time, the staff wears...
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Our one night in the Gurnee, IL Country Inns and Suites was a delightful experience. Situated near the gate of 6 Flags Great America, in the midst of other motels, this motel is probably booked solid during the summer. In December it is empty and reasonably priced.
We checked in early on a Sunday afternoon so that we could watch...
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We stayed 3 times at this location this summer and we never would have come back two other times if Kyle was not there. He was the most caring guy, helping us with anything we needed. A book of information and knowledge made all of our stays great. Not only did we stay but we have told family and friends...
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Dear Sir/Madam,
I am glad to hear you enjoyed your stay every single time. I hope we can do nothing but improvize your experience during the next visit. Looking forward to your next visit.
Sincerely,
Jeshal Sheth
General Manager
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We have always like Country Inn and Suites, for their cleanliness and comfortable rooms. Not so much with this one. Definitely in need of some "deep cleaning" Was worth the rate we paid, however, a good scrubbing and moving of some furniture in the process would go a long way. We definitely had some issue going on in our bathroom,...
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Dear Sir/Madam,
I apologize for the mold issue and the room being next to a mechanical room. We will definitely make sure we give you a room in a quite scenic location within the hotel so as you feel comfortable. We have asked our maintenance and housekeeping departments to enforce a deep cleaning of all the rooms and bathrooms and...
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booking a room close to a theme park brings good and bad...
good part is that there are plenty hotels to choose and plenty of places to eat.
now the bad - mostly because customers are only really caring about Great America
got 2 cards to room - one didnt owrk
squeaky springs on both queen - maybe from kids...
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Dear Sir/Madam,
I apologize for all the issues you experienced with the hotel during your stay. With regards to the beds, we have had them replaced and also the television we will behaving flat screen televisions by years end.
I hope you choose to stay with us again so as we can better your experience.
Sincerely,
Jeshal Sheth
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We go to Great America every year and stay at a hotel in the Gurnee area. We have tried all of the hotels in the area, and this one is better than the others. That being said, it had its issues during our most recent stay:
1. The rooms are not very soundproof at all. We were woken up early...
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Dear Linda,
I truly appreciate you mentioning that our hotel was far most the best in the area and we intend to keep it the same. However, i also apologize for the inconvenience regarding the noise pentration and the breakfast items being unavailable. I will make certain the breakfast attendant is more proactive towards replenishing the items and with regards...
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After researching several choices in the area, we chose this one because of the price, location, and overall positive reviews. We were extremely pleased with the entire stay, particularly the cleanliness, its proximity to Six Flags and numerous restaurants (walking distance), and the continental breakfasts (omelettes, meats included). Nothing fancy, but a very nice stay for the price. I highly...
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Dear Sir/Madam,
I truly appreciate your reviews regarding our hotel and we will make sure we exceed your expectations during the next stay.
Sincerely,
Jeshal Sheth
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