Took a 40 person group to Chicago and spent 2 nights at this hotel. Check-in was a breeze, as everything was already prepared for me. It literally took 10 seconds. Rooms were nice, lobby was nice, and we got a private room to eat breakfast. Only complaint would be the lack of choices for our 'continental' breakfast, but that shouldn't...
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This is my second visit to this hotel and they continue to impress! The facility is modern, clean and fresh smelling; everything work as it should; the hotel has easy on and off interstate access; this location has a AMC 30 movie theater and IHOP very close; the hotel also has a restaurant on site; the staff were friendly and...
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Reviewed 6 September 2011
Dear turleyjay-
Good day from Hoffman Estates! We appreciate you taking time to stop by trip advisor to write such a nice review! The staff is extremely proud of the hotel and amenities. We appreciate you staying with us and hope to see you soon!
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This hotel offers excellent, clean, comfortable rooms near many restaurants; an excellent choice for those whose travel requires lodgings in this area.
Dear NENative:
Thanks for stopping by Trip Advisor to give such a nice review of our hotel! We are extremely happy that the hotel is new and fresh with our renovation from this past winter. We should have new photos posted within the next two weeks!
We hope to see you the next time you are in Hoffman Estates! Thanks...
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My husband and I were pleasantly surprised to find such a nice, quality hotel close to my alma mater college, Judson University, in Elgin, Illinois. It had a great location right off highway 294. The staff was very friendly and they even gave us warm homemade chocolate chip cookies when we registered. Everything was modern and new. There were amenities...
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Dear Laurelboo-
Good day from Hoffman Estates! Thanks for taking time out of your busy day to write such a nice review of our hotel. All rooms have been renovated since the beginning of the year along with the lobby and restaurant. We should have new pictures posted soon!
I’ll make sure to share your comments with our staff –...
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Being a Hilton Honours Diamond member equates to staying in numerous Hilton properties over a period of time all over the world in my case
We arrived in the Hoffman estates after a long drive........
We were greeted with a warm friendly courteous team, that demonstrated that you dont have to spend a small fortune to encounter top class customer...
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Dear Chris W-
Greetings from Hoffman Estates! We are thrilled that you enjoyed your stay!! We recently had new hotel photos taken and will have them posted soon!
Thanks for staying with us and see you soon!!
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When I stayed at the end of February everyone was super nice and helpful with everything I needed. Everyone was really great about helping me find local places to eat, the Lucky Monk is really good and just across the street!
In reference to the other comments about the renovations, it wasn't a problem for me, but it would have...
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Dear Jason A-
I'm glad to hear you had a nice experience during your stay. The staff loves to hear good feedback from our guests. I'll make sure to share it with all of our team members!
We are in the tail end of our renovation; by the time you return at the end of March we expect tfor everything...
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I'm a consultant and travel extensively now for many years. I’ve stayed at many different chains and Hilton properties, I have to say that the staff that the Hilton Garden by far is the most professional and accommodating I’ve experienced. Being a road warrior comfort and ease are important but service is critical. The Hoffman Estate Hilton has set the...
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Dear Martin R-
Thanks so much for the nice review! I'll make sure to share it with the staff! We appreciate you staying with us and hope to see you soon!
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No gym. No lobby. Just signs that say pardon our dust. And vacuuming noise at 7 pm. This would be ok, except Hilton did not disclose this obvious defect when I made my reservation. Stay somewhere else until the renovation is complete.
Dear 10RatsRock-
I’m sorry to hear that you were unhappy about the renovation during your stay. We are currently in the tail end of our renovation and have tried to keep all noise confined to certain hours. In this case, we’ve failed to keep the disruption at a minimum, and I truly apologize.
We made arraignments with the local fitness...
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We booked two rooms here for a one-night family stay. Staff was welcoming and easily provided the amenities for a Gold Honors member (two waters and certificate for breakfast). We had side-by-side rooms in two newly renovated rooms (sixth floor). Rooms and bedding were pleasing. Only odd thing was that the bathtub with stains had not been replaced. Can be...
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Dear St._Louie-
Thanks for taking the time to fill out a Trip Advisor review!! We are about 70% completed with our renovation and I'm happy to hear you like our newly renovated rooms. Just as a quick note - we are scheduled to have bathtubs refinished but due to scheduling problems weren't able to have them completed at the same...
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Love the smell of it, new decorated floors, new everything. Great services; Comfortable beds. Great amenities. CONS: Need a bigger better work out room, two tread mills, and cross county machine. That is it. It was quick stay and very worth while
Dear tcmeagher-
We are happy to hear you enjoyed your stay in one of our new rooms!! We are ecstatic that the renovation has begun. We are currently renovating and expanding our fitness center that will include state of the art Precor equipment. Additionally, our restaurant and public space should be completed by mid March.
We know you have many...
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