The room was nicely decorated and somewhat quiet. The bed and pillows were outstanding. The only noise we heard was some people yelling in the cavernous attrium during a large event. The dual shower head was relieving and there was very good water pressure. The carpet in the halls and room were in need of deep cleanig and/or replacement, but... More

This hotel makes you feel good to stay in. Clean, comfortable, luxury with green standards. The pool is the nicest I have ever seen, plenty of restaurants and a quiet sleep for a great value. Itasca is a bit far however it is subject to very little traffic which I appreciated.

The hotel hosted a wedding this past saturday that was very loud and did not end until 12:30am hence no sleep. At the time the reservation was made I should have been told there would be a wedding (in the lobby) and that there would be a noise problem. If I had known, I would have went to another hotel.

Had to wait forever to check out. Line was ridiculouy long, for a hotel that promotes convention/meeting space. The rooms were mediocre for the price, ours was incredibly DUSTY. Like no one had come in and cleaned before. Also, had to store luggage before meeting ending. There was no customer service again. No one to unlock the door. Had to... More

I just came back from this trip to Chicago and stayed at the Westin Chicago NW for work purposes. This is not a resort but it was an excellent hotel to stay. The staff was friendly and very very helpful with whatever you needed. They have an express line and the person at the other end can help you with... More

My husband and I booked the Westin a year in advance and had our wedding last weekend. The Westin was wonderful! Samantha answered all of my questions quickly. The hotel were flexible as questions can up throughout the planning process. Our hotel room was absolutely magnificent! We stayed there for 3 days. Our room was perfect. At the last minute,... More

When attending evening hotel located affairs that require drinking, dancing, and more drinking, I always opt for the room. At this Westin even a basic room is somewhat luxurious. I booked 4 rooms for my family... various types and sizes. Everyone was quite happy with their accommodations. Plush bedding, picturesque views and cleanliness. The two-double bed room was quite spacious,... More

I never understand why hotel designers put huge atriums in the center of hotels that go to the top floor. Nor do I understand hotels that have these designs that do not enforce some quiet times at the bars on the first floor of the atriums! It was midnight on a Wednesday and the noise is so loud even earplugs... More

Stayed here on a weekend get away. Because this hotel caters largely to business travelers great deals can be had on weekends. Arrived on Friday and received very helpful bell service and friendly check in. The 7th floor room was large and very clean. Beds were comfortable and we had a beautiful view of the pond and surrounding buildings. The... More