Hotel was really nice, awesome rooms & really comfortable beds...I could of slept for days! I was there for work & I had an amenity waiting in my room which was such a nice surprise, it made me feel special & welcomed! The shuttle driver on Sunday day was awesome (I'm sorry I never got his name), he gave me...
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Thank you for taking the time to share your comments regarding your stay at the Westin Chicago Northwest. We are so glad that you enjoyed your stay - your comments will be shared with our staff. We look forward to welcoming you back the next time you are in the area. Thank you!
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This is my second visit to the Westin Itasca, and I am sorry to say my review is not as positive. I feel like something has really changed in a year. On the positive side we were able to check in early which was very nice. The staff that runs the van/shuttle service are top notch and were as good...
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Reviewed 23 May 2011
We are so sorry to hear that your second stay with us did not live up to your expectations. We value our repeat guests and apologize for the experience that you had this time. I hope that you will give us another chance to earn your business back. Thank you for taking the time to share your feedback – it...
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The bedding had stains, the hallway was overly worn & stained with a huge bleach spill, and there was a gaping hole in the roof of the atrium. The beds were NOT heavenly beds-not even close. There were no mattress pads and the mattresses & pillows were far beyond their useful lives to the point of being very uncomfortable. There...
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We regret to read about your recent experience at our hotel. There is never an excuse for an experience such as yours and I am disappointed that we did not meet your standards or our own. I would be happy to talk further with you, please feel free to contact me at 630-773-4000. Please know that your comments will be...
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I stayed here as part of a girlfriends' getaway. To give us extra space, we reserved two adjoining rooms and were giving one king and one double. This worked out fairly well as there were three of us and the night owls took the double. :)
The rooms are tastefully decorated and comfortable, however some of the outside elements of...
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Thank you for taking the time to share comments regarding your experience here. We are glad that you chose us to host your girlfriends’ getaway. There are a few items in your review that we will be following up on – it is important for us to get the feedback so we can make sure that we are continually improving...
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We recently stayed at this hotel for 6 nights. Over the stay was very good with one major complaint. I'll start with an overview of the hotel.
The location is in a business park with an attached mini mall with restaurants. The airport is about 20 min away and the wood field mall is about 10 min. The hotel itself...
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Thank you for sharing your feedback regarding your recent stay. It is always helpful to get feedback from our guests regarding their experience. While we are glad that you enjoyed your stay, I do want to apologize for the experience you had with the air conditioning in your room. If you do have an opportunity, please contact me directly at...
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This is a fairly typical Westin properly, although it is laid out more like a large Embassy Suites with an atrium in the middle. The rooms are fairly standard and decently appointed. There is free on-site parking, but they charge the standard Starwood fee for internet. The area is in a suburban business park, and there almost nothing within walking...
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Thank you for taking the time to post a review regarding your recent stay. We are glad that you found our hotel to be a good choice for business and that you enjoyed your breakfast! While we are located in a business park, the hotel is only five miles from Woodfield Mall, one of the largest malls in Illinois with...
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At Westin what you would like is"
- They have an excellent gym, basketball courts (indoor and outdoor), Tennis court, indoor heated swimming pool and Squash courts
- Also the hotel has Shula's steak which happens to be one of the most famous Steak houses in Chicago
- The hotel is in close proximity to many corporate offices located in...
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Thank you for your comments regarding your recent stay at the Westin Chicago Northwest in Itasca, IL. We are glad you found our hotel to be an excellent choice for your business trip to the area. It was our pleasure to welcome you and we hope to have another opportunity in the future.
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The hotel was really amazing . The staff went out of their way to make sure everything at the wedding we attended went perfectly .The catering was really good and everyone had a great time . Rooms were well appointed and quiet . The breakfast buffet the next morning at Shula's was the best .
We appreciate your time in sharing your comments about your recent stay at the Westin Chicago Northwest. We are glad that you enjoyed your stay and had a great time at the wedding! Your feedback will be shared with our staff. Thank you!
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The hotel was beautiful , service was excellent and the wedding went off without any problems . A+++ Breakfast was amazing .
Thank you for sharing your great wedding experience at the Westin Chicago Northwest! It was great to hear your comments and we are glad you enjoyed your visit with us!
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Stayed at the Westin for one night when I was going to a one day convention nearby. Was very pleasantly surprised how nice the hotel was. Everyone was friendly and gave us good service. We enjoyed the bar area. Had dinner at Shula's which had great food and service. Seemed to have alot going on.....Amway meeting with alot of 20...
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Thank you for your comments about your recent enjoyable stay here at the Westin Chicago Northwest. We value feedback from our guests and it was great to hear that you enjoyed your stay. We hope to welcome you back in the future!
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