As you walk into this Westin property you're immediately struck by the open atrium. Almost all rooms open directly to walkways overlooking a 12 story glass topped atrium. Even with the size and hubbub of a lobby, this large hotel was quiet. Sound didn't carry very far. The rooms themselves are slightly larger than the standard hotel room and well...
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My family to include my husband and 2 year old decided to take a roadtrip from St. Louis to Chicago for the weekend. So we did our research and chose this hotel as they had a pool which my son was overly interested in swimming and the hotel looked pretty decent and only approx 30min from downtown chicago. To our...
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Thank you for taking the time to speak with me yesterday regarding your recent experience. Thank you for the feedback.
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Stayed in a corner suite- very big by hotel standards (dinning, kitchen, living, bath, large king bed in bedroom). 2 large flat screens. Very clean, quiet and an overall pleasant experience. Stayed here for a wedding and would consider staying just to get away for a weekend.
We are so glad that you enjoyed your recent stay with us! Our suites are a great option for more room, we would be happy to welcome you back for a weekend getaway. Be sure to check the website for availability for a suite and please let us know if we can help with your plans. Thank you for sharing...
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I am a Platinum SPG member and while the hotel is not horrible, some of their policies are. As a frequent Starwood guest, it is very evident that this is a franchised property and not actually managed by Starwood. What really irked me was the $10 facility charge that they try to sneak in. While I agree that the rate...
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Thank you for staying with us recently – we appreciate your business both here and with Starwood. And, we appreciate your feedback. Please know that your comments will be taken into consideration moving forward.
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This Westin was quiet, clean, spacious, and equipped with all standard amenities (plus extras). It was a bit out of the way from downtown Chicago, but the grounds and views are beautiful. The meeting rooms (if you are planning a business meeting) are also very comfortable. I would definitely stay here again if I were looking for something a bit...
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Thank you for your recent stay at our hotel. We are pleased that you enjoyed your stay with us – and found the meeting space to be comfortable. We do host many business and social meetings here and it is important that our guests find the space to be comfortable and productive. Keep us in mind for your next visit...
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I booked my stay on Hotels.com, and I accidentally booked for the weekend after I was actually staying. Of course, I didn't know it and arrived to a confused concierge who quickly changed my booking (no extra fees) and gave me my room key. This building is absolutely beautiful and open.
Pros: Spacious, comfortable, friendly staff, great amenities, dual shower...
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Thank you for sharing your experience. We’re glad that our staff was helpful in accommodating your stay on a different weekend! And, it’s great to hear that you found our staff to be friendly and accommodating. Our glass elevators provide a great view of our atrium lobby, but we know that not everyone may enjoy that. If we have the...
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In general the hotel is good. It's a standard Westin property with the standard service. Don't expect friendly service, like in small chain hotels.
The room was very good and clean. If you reserve a room there, try to get one with the view to Chicago skyline. It's amazing.
Hotel has an access to athletic club directly thru the lobby...
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We are glad that we had the chance to welcome you to our hotel. Thank you for your business. It’s great to hear that you enjoyed your room, the view and the athletic club and workout room. Like most full service hotels in the area, we do charge for some of the services we provide. And, while self parking is...
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Attended a family wedding and room was fine. The room overlooked the lake on the north side of the property and was of average size. The hotel provided a portable refrigerator upon request. Check in and check out was a breeze and the staff was very friendly.
We appreciate that you have shared your feedback on our hotel with other users of TripAdvisor. Thank you! We are glad that you enjoyed your stay with us for a family wedding. We hope to welcome you back again!
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I was there for business so I was not expecting much. I left after the week feeling like I had a vacation. There are a couple of different places to eat in the hotel itself along with a deli and a Sushi place that is connected to the hotel. The bar is a little expensive but it is right next...
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Thank you for taking the time to share your experience at our hotel. We appreciate it – and are glad that you enjoyed your stay with us! I know that your fellow travelers will appreciate your tips – we always encourage people to call the hotel prior to their stay with any questions – and the taxi service is one...
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The hotel is surrounded by office buildings, and seems frequently used for business and conference. The room rate seems higher in weekdays and lower in weekend. The room and service are decent but average as a 4 star hotel. The internet is $10/day. My pillow smells; they should care more about bedding. A good thing is free-parking. If you use...
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Thank you for your recent stay and for taking the time to share your experience via TripAdvisor. All feedback is reviewed with our management and staff – your comment regarding the pillow is noted and is something that we will look into. Comments from our guests are what will help us improve our facilities and service. We apologize for your...
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