I stay at Red Roof alot. I've probably stayed in 25+ Red Roofs, they are my go-to chain of choice as I'm always traveling with a dog. This is the 2nd worst Red Roof Inn that I have encountered. My non-smoking king room had clearly been used as a party spot - repeatedly. The room was very stinky from smoke...
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I was visiting the Joliet area with a friend of mine for part of a weekend in April 2012, and we stayed at this Red Roof on a Friday night. My friend made the reservation, and I'm assuming everything was okay with the reservation process.
In general, this Red Roof was quite acceptable. The rooms had been renovated at some...
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We stayed here for two nights on our weeklong cross-country trip. It was the most comfortable bed we found. The room was a king bed with a desk in it and was spacious enough for two people and our dog. The service was excellent and the price was so reasonable. I'm so glad we found this hotel.
Dear Guest:
Thank you very the nice comments! It looks like our hard work is starting to pay off. We strive to do our best and we are glad to hear we met your expectations. Please join us again in your travels.
Thank you,
Heather, GM
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Great priced motel in a decent location, just off I-80. Clean, neat, well kept facility. Quiet location with a Bob Evans within walking distance. Price was very reasonable. Everyone was helpful and polite.
Dear Guest:
Thank you for taking the time to provide your feedback regarding our hotel. We began updating the hotel last April and completed the project in September - new beds, carpeting and drapes, and new flat screen televisions. Even with the updates, we feel that the price is still 'right' for many travelers.
Thank you,
Heather,GM
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only spent one night, but got a great night's sleep for a great value. location was great. hotel staff was very helpful and had a great recommendation for breakfast.
Dear Guest;
Thank you for taking the time to provide your feedback regarding our hotel. I am pleased that we met your expectations and more. We have been working very hard the past year updating the hotel and most recently, retraining the staff to "WOW" every guest during their stay.
Thank you,
Heather, GM
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I had a great experience at the Joliet Red Roof Inn. Mark at the reception desk was very helpful and efficient. He accomodated my request for a first floor room and provided great local restaurant recommendations. The room was nice--new flat screen TV, clean and decent size. For the price you can't beat it.
Thank you for taking the time to share your experience. We have been working hard the past nine months in turning this property around. We have retrained the entire staff on their customer service skills, the hotel has received a face lift and the management is working diligently to visit with every guest that stays. We hope to see you...
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I was traveling on business, and just needed a place to stay for the night- this place was perfect. The checkin/checkout process was a breeze- the staff was helpful and very, very friendly. The rooms were immaculate. I booked a king room, which came with a micro-fridge, flat screen tv (and not a little one either), and a nice sized...
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Thank you for your thoughts and comments on your stay in Joliet. The televisions have been a big hit since they were installed. Not many hotel chains have flat screen televisions. The Business King room is popular for those guests staying for an extended period of time, using the micro/fridge for ‘leftovers’. The mattresses, in most rooms, were replaced shortly...
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While the rooms are furnished with some nice amenities such as in room coffee makers and large flat screen televisions, I certainly could have done without having to clean the bedspread off of a rather large and quite obvious semen stain..I'd already had to change rooms once because the tv was inoperable in the first room and considering that there...
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Dear Guest:
Thank you for taking the time to provide feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
I apologize for the inoperable television – I’m not sure as to why it wasn’t working – was it movie issues, channel complaints, not enough information to make a conclusion of...
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Needed to ck in this WIFI place for a 1 wk to stay connected with my AT&T laptop and phone while helping Mom downscale, declutter and look for a condo in town. Folks day and night were friendly, informed, patient and helped me find services to assist with boxes, storage, library directions , et al. There may be more upscale...
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Dear DonnaRealtor2011:
Thank you for the great review for our hotel. It's been a pleasure updatng our rooms and hearing that the hard work has paid off. We will continue to strive to do our best and provide quality rooms at an affordable rate.
Thank you,
Heather, GM
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If your a smoker and do not mind the smell of smoke then this is the place for you. I was a smoker at the time of our stay here and was grossed out by the smell. We got in late at night after a long day of driving. When I called to see if they had rooms I was...
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Dear Guest:
Thank you for expressing your thoughts and concerns about your stay in Joliet. I understand the frustration of smelling a stale smoking room. I have been following up on some recent TripAdvisor reviews and came across yours regarding the rooms that you viewed and stayed in. I apologize for the hassle of moving each time to a room...
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