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Country Inn & Suites By Carlson, Manteno

2.5 of 5
380 S Cypress St, Manteno, IL 60950
Hotel amenities
Country Inn & Suites By Carlson, Manteno
Ranked #1 of 2 hotels in Manteno
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44 reviews from our community

    Trip type
Traveller rating
    21
    12
    5
    2
    4
Date Rating
Grand Rapids, Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 7 April 2013

I had booked this hotel via a blind Priceline deal. The ratings given seemed pretty decent, so I wasn't too worried. I'd never stayed at Country Inn before; not sure I would again if they're all built with similarly thin walls and floors. I am certain that I wouldn't stay at this location again. I will preface this with, I'm... More

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MantenoCIS_GM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review
16 April 2013

After reading your review, I have a few concerns. First I'd like to apologize for the fact that you had an undesirable stay, to say the least. Now, after reading the review I am concerned that you may have reviewed the wrong hotel and if that is so I'd be more than happy to help address the correct hotel. I... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 31 March 2013

After staying at this property on and off for two years i have seen employees come and go.I have entered my room at check in and had garbage in the cans in my room.I did complain,The hot tub is always broken.I have had my credit card charged for 3 rooms when i only stayed one night.I have complained about people... More

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MantenoCIS_GM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review
3 April 2013

Dear Guest, I sincerely apologize that you felt that you were being talked down to and I am also sorry that you did not walk away with a clear sense of our policies and comfort knowing that management was able to come in immediately to speak with you and clarify what the desk staff couldn't. I was under the impression... More

Kewaunee, Wisconsin
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 March 2013

Recently we stayed at the Country Inn & Suites for one night while travelling back from the Gulf Coast. I called the previous night from Clarksville, TN and spoke with Jeremy to reserve a room. He was very helpful in arranging for our stay the next night. When we arrived, Jeremy was again at the desk and was extremely helpful... More

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MantenoCIS_GM, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review
3 April 2013

Thank you for your kind review. I can't begin to express how thrilled we are that you enjoyed your time with us. Jeremy has also seen your comments and was ecstatic that he was able to make an impact. I do hope that should you ever be in the area again, you provide us the chance to assist you in... More

Glen Ellyn, Illinois
1 review
4 of 5 stars Reviewed 25 February 2013

This is a quiet family-run hotel. The pool was a madhouse before 10 pm (Presidents Day weekend) but, as promised, the management had an adult swim time from 10 pm to 12 pm. The manager on duty was always trying to make things a little better (more towels for the pool, cleaning up a little here and there). The buffet... More

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Joliet, IL
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 23 January 2013

We stayed here last Sunday for my son's family birthday party to let th ekids go swimming. Only thing was the hot tub seat is a little low on one end. Staff was wonderful! Thanks for the great service.

Was this review helpful? Yes 1
Forest Ranch California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 January 2013

We stayed over the between Christmas and New Years holidays for a family reunion. The hotel is nice, well situated and the lobby is clean. We booked over 10 rooms and when one of our relatives had to back out, there was no getting a refund. We ended up using the extra room for family card games and such. The... More

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mamato2_83, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review
21 January 2013

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. The items that you mentioned I find unacceptable. To discuss your stay... More

Oak Park, Illinois
1 review
1 of 5 stars Reviewed 2 January 2013

I will never stay here again! Checked in a little before midnight after driving over 1 hour and going straight to our scheduled event 8 miles away from hotel; which ended at 11 PM (event). Of course we were tired and wanting badly to go straight to bed after checking in. Our bed linen had pubic hairs and glitter all... More

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mamato2_83, General Manager at Country Inn & Suites By Carlson, Manteno, responded to this review
21 January 2013

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. I was unaware that a complaint had been made during your stay. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the... More

Glen Carbon, Illinois, United States
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 30 November 2012

I stayed here recently while on business in the area. Room rate was very reasonable, room was clean, fitness room was contained the basics, and staff was friendly. The breakfast was very good for a hotel in this catagory. Will stay again when back in the area even though not one of my regular hotel brands.

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Monterey, California
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 29 October 2012

We have stayed here frequently and feel at home. The staff is always helpful and friendly. The fireplace was going, fresh baked cookies, just what you need after coming in from a blustery cold evening. Rooms were clean and very comfortable.

Was this review helpful? Yes 1
Ames, Iowa
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 22 October 2012

I was traveling from Ohio to Iowa and needed a 1/2 way point to stay at. I made a last minute online reservation the night before I stayed here. During the reservation process, I was asked if I wanted an upgrade to a King suite for just a few dollars more than a regular room. Check-in was very nice -... More

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Howard Johnson Manteno
Great value on a similar hotel
Manteno, IL
3 of 5 stars 30 Reviews
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Additional Information about Country Inn & Suites By Carlson, Manteno

Also Known As:
Country Inn Manteno
Manteno Country Inn
Address: 380 S Cypress St, Manteno, IL 60950
Region: United States > Illinois > Manteno
Amenities:
Business Centre Fitness Centre Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Manteno
Price range (per night): S$98 - 127
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Country Inn & Suites By Carlson, Manteno
Show the lowest price for this hotel (from our partners)
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