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BEST WESTERN Naperville Inn

2.0 of 5
1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
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BEST WESTERN Naperville Inn
Ranked #5 of 18 hotels in Naperville
4.0 of 5 stars 70 Reviews
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70 reviews from our community

    Trip type
Traveller rating
    30
    24
    7
    5
    4
Date Rating
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 22 May 2012

Our stay at Best Western Naperville Inn was terrible. Here's just a summary of all the issues we had: Despite having called ahead for a roll-away bed - they did not have it in the system and had given away all their roll-away beds. They were not apologetic nor could off a solution to the issue. We had to have... More

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Arlington, Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 22 May 2012

We stayed May, 2012. For the price, this hotel was fine though the continental breakfast was pretty "light." The beds were so comfortable I decided I needed a new mattress at home. However, the sheets are way too short for the bed! I was in a double bed and the sheet didn't even fit from top to bottom, much less... More

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Bel Air, Maryland
1 review
5 of 5 stars Reviewed 19 May 2012

Great stay, friendly staff, free Internet. Though a Marriott Silver - Elite member, decided to stay at BW Naperville when all Marriott's in area wanted $20-$40 more for a room (government rate) and additional Internet charges. Pleasantly surprised with BW. Got in at 3:30 am after flight delay and staff was very accommodating. I make frequent trips to Naperville and... More

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 10 May 2012

This hotel is in a good location, Very clean rooms and free parking. The front desk person was very nice and helpful. we stayed one night, but will stay again.

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
15 May 2012

I appreciate the time you took to write and post this review. We have recently renovated all our rooms with new beds and bedding, we also schedule all our rooms to be deep cleaned on a regular basis. Thank you for mentioning how clean our rooms are, My friendly front desk staff enjoy talking to all our guests and helping... More

Laurence Harbor, New Jersey
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2012

My husband and I stayed at this Best Western property while visiting friends in town. The hotel is very conveniently located off the highway and close to where we were spending our time. There is a restaurant in walking distance, Ginger and Garlic, which was also very good. The rooms were large and very clean, as was the bathroom. Beds... More

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See 2 more reviews by Ronda P for Naperville
Peoria, Illinois
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 May 2012

This motel underwent a recent renovation and is still in the finish stage. I stayed on the third floor and had a very clean and quiet room even with a micro and fridge. This motel reminded me of something from the eighties from the outside and stairwells but is up kept very nice. The breakfast area you can tell was... More

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
7 May 2012

Thank you for taking the time to write a review. I am glad that you noticed our recent renovations and liked them. We are constantly improving our services and amenities. Be on the lock out for further improvements coming by the end of this year. Located right off I-88 and minutes from downtown Naperville, we take pride in offering clean,... More

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 5 April 2012

This is a just a really nice hotel that welcomes you. It has a very homey feeling. I enjoyed my 4 night stay very much. The rooms are very nicely decorated and kept clean. The housekeeping staff does a really nice job.

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
7 May 2012

I am glad that you enjoyed your stay with us. Our housekeeping staff does an excellent job cleaning our rooms. We are I Care 2 certified, which means that we have implemented extra cleaning and maintenance procedures for our rooms. Thank you again and hope to see you soon. Joy Patel General Manager. More

Haslett, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 26 March 2012

Everybody was very helpful and extremely courteous. Any problems I had were dealt with quickly and satisfactorly.

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
27 March 2012

Thank you for taking the time to post your review. We take every opportunity to make sure all our guests leave happy. I appreciate that your were satisfied with everything and hope to see you again soon on you next travels. Joy Patel General Manager. More

Upland, Indiana
1 review
2 of 5 stars Reviewed 30 January 2012

I'm surprised this property is ranked 4th in Naperville. The rooms look like a scene from a 70s movie...well at least mine did. There was no way I was going to sit on the couch or the bedspread. Although the price was good, next time I'd pay more to stay in a nicer hotel. My recommendation is to keep looking!

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
10 February 2012

Thank you for posting your review. I apologize that you did not have an outstanding guest experience. Within the last 2 months we have replaced our beds and bedding on 2 floors with brand new Serta Cheshire III plush mattresses and new Best Western approved bedding, we have one floor left and hope to be done in the next few... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 January 2012

The staff is just so very nice and welcoming. But this is another example of the vast variances between Best Western properties. The hotel is more of a 60's or 70's type facility, and there is just no good way to say that it stacks up against more modern facilities. As much as I would like to recommend another stay,... More

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Joy Patel, General Manager at BEST WESTERN Naperville Inn, responded to this review
12 March 2012

Thank you for posting your review. I apologize for any inconvenience during your stay. Please let me say that we have 2 floors that are interior access via an elevator. However our 1st floor does have exterior access rooms which are welcomed by many of our guests who travel with their pets, also our senior guests also appreciate this as... More

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Additional Information about BEST WESTERN Naperville Inn

  • Best Western Naperville Hotel
  • Best Western Naperville
  • Naperville Best Western
Address: 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
Price range (per night):* S$88 - 115

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BEST WESTERN Naperville Inn
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