Sheraton Chicago Northbrook Hotel

lulupearl

Chicago, Illinois

Senior Contributor

39 reviews

Reviews in 31 cities

25 helpful votes

“Don't get ripped off!!”

Reviewed 25 May 2012 NEW

Wow...this ripoff is about as blatant as one can get. They advertise stay three nights and get a night free. BUT...they jack up the rate per night so you are getting NOTHING FREE! You can book single nights at far less than the single night as part of their "freebie". I phoned them to verify and got an agent who... More

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HappyIndyWoman

Senior Reviewer

6 reviews

Reviews in 6 cities

6 helpful votes

“What a great experience!”

Reviewed 20 May 2012

It is so refreshing to check into a hotel where everything is done right! The architecture was attractive, the room spacious and super clean, the price excellent.Tthe bed was extremely comfortable and the bathroom very modern and spacious. I thought it was nice that they offered a shuttle to take us to any nearby restaurant or shopping if we choose.

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Thank you for your response and review of our hotel. I feel the same way about our hotel. We opened in October 2008 and still look like we did the day we opened. Our houskeeping team does a great job. We are the newest hotel on the north shore and you can really tell the difference. Even when an older... More

PVRalph

Los Angeles, CA

Senior Contributor

24 reviews

Reviews in 17 cities

8 helpful votes

“A very nice property close to transportation to downtown Chicago”

Reviewed 17 May 2012

We have stayed here a couple of times. If you need to be anywhere on the North Shore of Chicago the hotel is very nice, quiet, and located close to shopping. Best of all, if you have to get downtown, the train is just 5 minutes away. There is plenty of parking at the railroad station, trains come often, and... More

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Thank you very much for your recent review of our hotel. As you mentioned we are located in the northern suburbs of Chicago a short 20 miles from downtown Chicago. The Metra station is approximately 1 mile from the hotel and we offer complimentary transportation. You can't bet the convenience of not driving downtown and needless to say the expense... More

RSBoston

Reviewer

4 reviews

Reviews in 4 cities

5 helpful votes

“Great for business, but avoid the dinner”

Reviewed 5 April 2012

1

person found this review helpful

I stay at the Sheraton in Northfield fairly often and find it quite comfortable. Quiet rooms, comfortable beds, large enough bathroom, etc. They also have a club floor which is good for a quick breakfast or appetizers in the evening. Staff are friendly and helpful. There is a small gym, but I haven't had trouble getting a machine at night.... More

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Thank you for your recent review. As you mentioned we are a comfortable hotel. Our rooms are quiet, we have great beds and the unique bathroom door really gives you extra room while you are getting ready. Being located in an upscale residential neighborhood as opposed to along a highway and a new build hotel really contributes to how quiet... More

Ladyisred

Cedar Rapids

Senior Contributor

27 reviews

Reviews in 21 cities

27 helpful votes

“Very Good Visit”

Reviewed 11 March 2012

Stayed with family for 2 nights during Spring Break. Very nice hotel close to retail, grocery, restaurants, gas stations, etc. We were very pleased with the choice and the surrounding areas. Each morning we drove to visit the attractions in the City and then back to the hotel in the early evenings. We typically stay in downtown when we visit... More

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Thank you for your review of our hotel. I'm so glad that you had a great trip. One of the many things I appreciate about our hotel is the location. Conveniently located close enough to downtown Chicago but not in the heart of the congestion and away from the high prices of a downtown hotel. As you mentioned we are... More

psfwho

Glenview, Illinois

1 review

“Staff seemed indifferent!”

Reviewed 25 November 2011

We checked in at about 4:30 pm for an one night stay on 11/19 room 403. While checking in one of the desk clerks received a call about dirty room service dishes sitting outside another guests door on the third floor. The clerk went off to take care of the issue but complained to his co-worker that he had to... More

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Thank you for sharing your story! It is not the usual we receive and it was very upsetting to hear this. I do apologize for the experience. When I travel and see trays, I like you make a mental note as to how long it takes for them to be picked up. I have an understanding as to why this... More

StellaAiello

California Hot Springs, California

Senior Reviewer

6 reviews

Reviews in 6 cities

2 helpful votes

“Customer service can be found”

Reviewed 8 November 2011

1

person found this review helpful

Had a problem during a weekend check-in, and asked to speak to the manager on Monday. I heard back on Sunday, and she more than compensated for the problem. It is nice to see a company in this day and age value a customer enough to retain business. All the basics of the hotel - location, cleanliness, safety, room appropriations,... More

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Thank you for your recent review of our hotel. Your review could gone in a different direction and I am so happy to see that the systems we have in place, work. Guest satisfaction starts at the top and from our owners, to our management company to our General Manager, our team members understand and strive to make sure every... More

homerton

sarasota

Senior Reviewer

8 reviews

Reviews in 4 cities

8 helpful votes

“Great stay!”

Reviewed 31 October 2011

This hotel was perfect for us! We took a quick 3 day trip and the hotel worked out perfectly/ Nice location close to restaurants, stores (specifically Target ) and things to do. The hotel is new and the rooms are clean and beds very comfortable. Loved the free room internet. We had the breakfast buffet on Saturday morning and it... More

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Thank you for your recent review. I too love our location. We are really the only hotel in the area within walking distance of restaurants and shopping. Our hotel opened in October 2008 so we have just been open for three years. With the high occupancies we run, you can see the difference a great houskeeping team makes. We are... More

lovesailtrip

Northern Virginia

Contributor

14 reviews

Reviews in 7 cities

7 helpful votes

“Great hotel in Chicago area!”

Reviewed 4 October 2011

We just returned from attending a wedding outside Chicago. We stayed at the Sheraton Northbrook. It was a very nice, very clean hotel. Staff was friendly and accomodating, and allowed us to switch from a king room to a double/double, and get early check-in. We got a great rate, too! Would definitely stay here again.

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Thank you for taking the time to write a review of our hotel. I am happy to hear that you had a great experience at our hotel. Our hotel is the newest hotel on the NorthShore and we have an exceptional housekeeping team that keeps the hotel looking as good as the day we opened. Our front desk is awesome.... More

jpmf

charleston

Contributor

11 reviews

Reviews in 6 cities

7 helpful votes

“surprisingly nice”

Reviewed 15 September 2011

Very pleasant stay this past weekend with many friends to attend a wedding. Rooms were very stylish, beds comfortable, bathroom amenities very nice. No safe, refrigerator, or fan in the bathroom, Great gym and lounge on the main level. Very quiet location.

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Dear JPMF Thank you for your recent review of the Sheraton Chicago Northbrook. I am so glad to hear from our weekend wedding groups. I think our hotel is the perfect choice for wedding room blocks. With us only having 161 guest rooms, it is a much more intimate setting for relaxing and enjoying your time with friends. Our hotel... More

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