We stayed here overnight for an area event. I would not recommend this place, even though we had a discount. I definitely would not pay full price. The walls are paper thin. You can hear everything. I got woken up in the middle of the night by a bunch of men yelling (but they were probably just speaking really loudly)...
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We are sorry about the excessive noise during your stay. We do distribute welcome letters to the guests as they arrive informing them of the noise curfew and we staff a security team for the resort who do a great job of handling issues such as noise complaints. This particular weekend we had a large group that were being louder...
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The property is older and needs to continue being upgraded, but my room was clean and nice and I loved the little private patio on the room. All the staff I dealt with were very friendly, especially the lady who checked me in and upgraded my room to the one with the patio.
The two negatives were the A/C unit...
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My wife and I stayed here for a wedding which had its reception at the hotel. Check in was easy and the clerk was friendly. Upon entering the room, it was your average hotel room, nothing fancy but in great condition and clean. Bathroom was a little small, and it could perhaps use an update sometime in the near future....
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Thank you for taking time to post your review of the Best Western Clock Tower Resort. We are conveniently located to Interstate 90 but because of the vast sprawling layout of the resort we can also accomodate with rooms away from the highway and you'll never know it is there. We are happy to have been able to serve you...
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Growing up in the area it was known that The Best Western Clock Tower, formerly Henrici's was one of the premier hotels in the Rockford area. We Pricelined Rockford, got the Clock Tower and were happy...until we checked in. The front desk girl made some comment about, "I see you booked on Priceline". We checked in and went to our...
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We thank this guest for their comments. The Best Western Clock Tower Resort has undergone more than a million dollars in upgrades and improvements in 2011, and renovations are ongoing.
It is the environmentally conscientious choice of the Best Western Clock Tower Resort to set thermostats of the guest rooms to energy conserving levels when unoccupied. Generally the rooms heat...
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In February 2012 after receiving confirmation on the dates we were to bowl in the Women's State Tournament in Rockford, one of the women reserved 5 rooms for 10 of us and to have them together. When we arrived on Saturday April 14th we did not have the five rooms together. One was on a different floor, three were on...
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We are sorry for this guest’s disappointment in their room assignments. We gladly accept requests for specific rooms and placement and for the most part we are able to accommodate, but such requests are never guaranteed and guests are informed of this when the request is made. With guests that stay multiiple nights overlapping guests who stay single nights, its...
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The lay out for this hotel is horrible but that's not important. I did a coco key overnight package for the second time. This time we were closer to the resort then last time and the room was ready before hand. The ladies in the ft desk were nice i wouldn't say friendly. I had a friend meet me up...
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The pool was closed early on this Sunday evening for some upgrading (painting, etc). We are sorry guests were not notified in advance and that your experience was less than outstanding. Thank you for taking time to post your comments. Providing the best customer experience is our top priority at the Best Western Clock Tower and we will address these...
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If you have a choice, choose one of the other hotels in the immediate area. From the rude person at the front desk who checked us in to the horrible state of our room...its not worth it. Our family of four stayed in a room with two full size beds which was very tight. The closet door was torn off,...
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In 2011 the Best Western Clock Tower underwent over a million dollars in renovations and upgrades including brand new flat screen televisions, furniture, and bathroom fixtures in the guest rooms, lobby renovations, and repairs to the indoor pool to allow us to reopen it after nearly two years of closure. This guest stayed on a sold out night during a...
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I stayed at the Clock Tower to attend the Irish Marching Society Party. I was pleasantly surprised when i walked in the room it smelled very fresh and the room was very clean. The hotel is a bit older than the others in the area but other than that i loved it. The staff was very friendly every employee i...
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We appreciate your taking time to post your comments. The Irish Marching Society St. Patrick's Day Party is just one of many great events we host here at the Clock Tower and we look forward to your returning soon.
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We've organized several family reunions here over the last few years, and we've seen some big improvements in the facilities. There is a charge for the water park, but the free pool recently reopened after a renovation. It seems as if most of the rooms are also in the process of a much-needed renovation as well. The arcade was empty...
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The Clock Tower has been a staple in Rockford forever. I like the old feel of the place it has big rooms and I was happy to have a flat screen TV in my room. The staff was friendly and provided what I needed. My son could not stay away from the waterpark. It was nice and orderly in the...
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Thank you for taking time to post your thoughts. We are very happy you and your family enjoyed the resort and we can't wait for you come back and see us again soon! Be sure to try some of the all new video games just installed in Key Quest Arcade!
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