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InterContinental Chicago O'Hare

4.5 of 5
5300 N River Road, Rosemont, IL 60018
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InterContinental Chicago O'Hare
Ranked #2 of 16 hotels in Rosemont
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488 reviews from our community

Traveller rating
    264
    153
    53
    16
    2
See reviews for
Families
50
 
Couples
99
 
Solo
78
 
Business
251
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Atlanta, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

This Hotel has Customer Service down to an art. The Hotel is beautiful, ideally laid out for Conferences, and provides Ll of the services required for a successful function or event. From Registration through Departure, everyone makes you feel welcome. They follow up with a phone call during your stay to be sure you have everything you need. They provide... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
20 May 2013

Thank you for attending a conference at our hotel. We're so pleased to read that everything went well. We hope well enough that you and your organization return very soon. If there's ever anything else we can do for you, please let us know. Regards, Patrick Cook Director of Sales & Marketing More

Des Moines, Iowa, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

Stayed at hotel for a conference. Hotel caters to business travelers and I was pleased with the staff professionalism and customer service. Love the one button on the phone to push with anything you need. Room service was great. My dinner plans had been cancelled so ordered in my room and was told 50 minutes. That is pretty standard but... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for attending the jazz show. As you experienced, the caliber of talent performing in our intimate room is tremendous, and we're so fortunate that the shows are regularly selling out. Thank you also staying with us for the night. We do have Keurig coffee makers, located in the desk cabinet - we're sorry you didn't locate it. Please... More

Detroit, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2013 via mobile

I attended a contemporary jazz concert at the Montrose Room in the hotel on 5/12/13. The venue is so intimate and perfect for watching a concert. There is no bad seat in the house. I commend the hotel and SmoothJazzChicago.net for collaborating on bringing wonderful contemporary jazz acts to Chicago. I decided to splurge and stay the night at the... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
20 May 2013

Dear Guest, Yes, our Montrose Room shows are frequently selling out, so we do advise tickets be purchased in advance. Please visit our Montrose Room web site for information. Thank you again for choosing to stay with us. Patrick Cook, Director of Sales & Marketing More

chesterfield South Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013

Rooms were clean and dated well. Front desk was excellent. The Frisco restaurant on site serves a very good burger. The Union employees in the restaurant were very professional. The breakfast buffet was second to none. We had a little problem with people not involved in our meeting walking through our meeting to get to another conference room. Overall very... More

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See 2 more reviews by J M for Rosemont
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for choosing to hold your conference with us. If we can do anything to assist with your future needs, let us know. Regards, Patrick Cook, Director of Sales & Marketing More

Longmont, Colorado
Top Contributor
100 reviews 100 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 10 May 2013

Great friendly service both from the hotel and banquet staff. Very clean rooms, but not a quiet as I would expect from this nameplate. Granted they are near an airport, but that should have been part of the design. Shuttle service to and from O'Hare is good, occurring every 20 minutes. The heavy union influence was a turn off with... More

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PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for staying with us. Sorry you were able to hear the plane traffic. That is a very rare occurence. Our building was designed to keep this noise out which is the case nearly 100% of the time. We hope you choose to return very soon and let us know if there's anything else we can do to assist.... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2013

I've spent three days here for a business trip. The Intercontinental O'Hare confirms the good reputation the Intercontinental group has worldwide. The hotel is strategically positioned very close to the international airport, connected with a reliable free shuttle service (every 20 minutes, starting at the hour). The area is surrounded by offices (my one happens to be right behind the... More

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See 3 more reviews by Fabruz for Rosemont
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for your thorough review. Since your company's offices are behind the hotel, you might return in the future. If so, let us know if we can do anything else for you. Also, since you're fmailiar with the location, you know that the new shopping mall - 125 upscale stores - will be opening behind us in less than... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

We stayed here for my birthday and we were upgraded to a suite. It was beautiful and very spacious. Everything was very clean. The breakfast buffet was delicious with so many choice. The stay was perfect:-). I would recommend and stay here again for sure!

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Happy Birthday! We hope we see you again next year...or sooner. Regards, Patrick Cook, Director of Sales & Marketing More

Seoul, South Korea
1 review
4 of 5 stars Reviewed 2 May 2013

Okay, I checked into the hotel today with a friend from school. We are both asian and when we went up to the front desk to confirm my reservation and get the keys for the room, I felt that the front desk lady was very unfriendly and some what rude. I immediately felt bad but i thought what the heck... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for staying with us. We're glad to read your stay was pleasant. Regards, Patrick Cook, Director of Sales & Marketing More

Alexandria, Virginia
Top Contributor
57 reviews 57 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 May 2013

I stayed here for one night for a business meeting. The staff is extremely helpful and responsive, from when I made the reservation through my short stay. I had a package sent to the hotel with meeting materials and it arrived safely and immediately sent to my room upon my arrival. The shuttle from the airport to the hotel is... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for your feedback. You interacted with many departments and used much of our facility - again, thank you. One clarification - our business center computers are compatible with all operating systems, not just Macs. Our business center managers are available to assist. Regards, Patrick Cook, Director of Sales & Marketing More

Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 May 2013

Big rooms with full amenities and though you can see the busy airport from your window, it is not as noisy as you expect it. A nice modern and clean lobby but little experienced check in staff. Have seen better room service menus in other Intercont and got sick from the breakfast which is not very tempting. Nice area around... More

Was this review helpful? Yes
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review
19 May 2013

Thank you for the feedback. Please let us know if you plan on returning anytime soon. Regards, Patrick Cook, Director of Sales & Marketing More

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Additional Information about InterContinental Chicago O'Hare

Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Chicago o`Hare Hotel
Intercontinental Hotel Rosemont
Intercontinental Chicago o Hare
Address: 5300 N River Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Rosemont
#2 Business Hotels in Rosemont
#7 Family Hotels in Rosemont
Price range (per night): S$167 - 297
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
InterContinental Chicago O hare is the area s first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. After dinner enjoy live entertainment in our very own Montrose Theatre. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 
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