The hotel was under construction when we stay there. It was definitely old, but it was clean. The service at front desk was OK, but the lady at breakfast place was very nice. The breakfast place was sort of outside the hotel, but there is a hallway from the hotel to the restaurant. The room itself was spacious, nice bed,...
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Thank you for taking the time to write a review for our hotel. Most of our guests stay with us because we are located very close to O'Hare International Airport, to the train station, and we are very close to major highways. However, we strive our best to make sure that our guests have a great stay whether you're staying...
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We stayed here for a night before our flight home. The room was dirty and dusty. Furniture was old and dated. The closet door was broken. Worst of all, it did not appear that the sheets had been changed: there was much dirt and hair in the beds, and they did not smell fresh. We slept on towels, and the...
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Dear Guest,
I apologize for your inconvenience when you stayed with us. If you don't mind, can you please contact me at the hotel so I can do a thorough investigation on your comment? The hotel's phone number is 847-296-4471, please ask for Maria. Thank you and I look forward to your phone call.
Sincerely,
Maria Rowland
Director of Sales
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i like: Room Size, good restruant on location dont like: Bed not comfretable, far away from down town,
Thank you for taking the time to write a review about our hotel and we sincerely apologize for your inconvenience. When you stayed with us, you noticed that we are renovating part of our hotel. The renovation on our first floor will be completed by the end of May, and with the work also comes with a new room package...
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I was stuck last minute, and a friend had a room there. I checked and they did have another room for me, so I gave him a ride there. They soaked me for $211 for 2 nights when my buddy got a similar room for $76/night(mine was $96), which I could have lived with had the rooms been right. First...
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I truly apologize for your inconvenience when you stayed at our hotel. Will you be so kind to contact me at the hotel so I can investigate? My name is Maria, I am the Director of Sales - I sincerely want to follow up and somehow, figure out how we can make up for your inconvenience.
Thank you, and I...
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Very nice and clean room. Even though it is right next to the airport, there was no noise at night. During the day, the airplanes are very close.
As with most hotels, this one is also located in an "industrial" type area. Good thing: About 10 minutes by foot there is a huge TARGET store and a lot of eateries....
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Thank you for taking your time to write a review for our hotel. We really appreciate your positive review and we will make sure to share it with all of our staff.
Our whole first floor is under renovation, and we assume it will be completed by the end of April. We are very excited to showcase our new room...
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I booked this room last minute after I missed my connection due to weather delays. Everybody else seems to have hit the nail on the head regarding the place. Until they’re done renovating, it’s fine for a quick stay (12 hours for me) but it’s certainly nothing fancy in the least bit. Yes, they’re renovating, but I can live ugly,...
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Thank you for taking the time to write a review about our hotel. I sincerely apologize for the current appearance of our hotel. Our whole first floor is under construction and we are anticipating its completion so we can present a partly brand new hotel in a few months.
We always strive to exceed our customer service especially with the...
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Currently being renovated so the ground floor is a bit of mess but did not really effect the quality of the stay. Rooms were clean and had everything you needed. Beds were comfortable. For me the biggest advantage was the shuttle bus to the airport - free and ran all night. Finding the stop to the hotel shuttles after arrivals...
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Thank you for taking the time to write about our hotel. We truly apologize for the appearance of our lobby and our first floor. The construction is now ongoing and we are looking forward to its completion around the end of March. With regards to the bus shuttle center, I understand what you meant by a 'long walk' to the...
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Update on my review last year..the hotel is under renovation and although not noisy it is bothersome. Other stuff, restaurants close by, shuttle service, late check out (1pm) still available. This is a good spot if stuck at the airport, beds comfy, rooms clean, staff nice but hotel is a little dated. Washer & dryer available. Recommend the sports bar....
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Reviewed 15 January 2011
Thank you so much for writing another review for our hotel. We truly appreciate an honest review. As much as the current appearance of our hotel is not quite inviting due to an ongoing renovation, all of our team members strive to make up for it by keeping a clean hotel and exceed our customer service. The construction on our...
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Hotel was nothing to write home about. The hallways and lobby are under construction and the entire hotel is being updated, but being in Chicago, at one of the major airports in the world, and needing just a bed to sleep on, this hotel will do. Don't come here expecting anything more than 2 stars. Shuttle to the airport is...
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Thank you for taking the time to write a review for our hotel. We truly apologize for our current appearance. We are trying our best to make improvements for our guests and part of our hotel is under renovation. Hopefully, you will stay with us again in the future once we have completed the construction. Wishing you a wonderful New...
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I was all set to write a great review. I read the bad reviews after I had already booked my room and decided to try it anyway. I wish I hadn't! The 1st floor is being renovated but the rest of the hotel looks fine. It's cozy, with sort of an old-fashioned feel. The room was spacious and clean, bed...
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Thank you for taking the time to write a review. I apologize for the inconvenience. We are PCI Compliance, once the credit card is swiped, only the last 4 digits is visible to the Front Desk. We have honest employees and we have never heard of any complaint of this nature before. Did you speak with someone in our property...
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