Telephones and internet and business center were not working the entire stay, and no power the first day - none of it related to weather. No answers ever provided, just excuses. It took five telephone calls to get my group reservations properly emailed to me. The staff and even its management did not care. Issues were finally addressed by Corporate,... More

Found half eaten cookies and the previous guest's room keys (with the person's name on the folder) in a drawer. Creepy! Went to use a glass (that had the cover on it) and found water already in the glass. Eeew! Noted our room only had 1 regular coffee and 2 decaf. Requested more regular coffee and was told they only... More

This was a very nice hotel. I stayed here 2 times and on this particular occasion they were doing remodeling. You had to go in through the side entrance and the lobby was in a small event room. However, for the trouble they put me in a suite, gave me a voucher for a free breakfast, and gave me $10... More

VERY nice hotel! The staff were great! They were very helpful and friendly! They set up my taxi for the airport and answered any questions we had about the area and the surroundings. I just wished there was a fridge in the room.

Disappointed for price. Lobby & restaurant area very nice but rooms and amenities dated. Rooms not very sound proof. Breakfast items were good but absolutely no service from wait staff. Had to go looking for juice and water refills.

Very good experience in banquets/room and service. Full value for money. Friendly staff. Great service and great value addition. The events went off very smooth thanks to the support from the whole team.

This Doubletree in Schaumburg is a great hotel. I would definitely return for the comfort, welcoming professional staff, great location, and security. I was called by the staff before a trade show and offered a great deal to stay in the hotel. The deal was one I could not pass up and I was pleasantly surprised at the condition of... More

Nice friendly staff, loved the warm chocolate chip cookie upon check in! Room was clean and spacious - high speed internet and daily newspaper delivered. Great hot buffet breakfast with made to order omelets. Clock radio alarm clock in room didn't work but I used my cell phone as backup to wake up call. Shuttle service was great to the... More

This hotel is beautifully decorated and extremely comfortable, both inside and out. The entire staff is wonderful and takes excellent care of their visitors to make the stay here as warm, welcoming, and accommodating as possible. Every employee that we encountered during our stay had a friendly smile and a genuine willingness to ensure that we were well taken care... More