The worse is the smell - very offensive odor! Thin walls - can hear snores from next room Yikes No elevator to 2nd floor Staff were extremely unfriendly - sad customer service - not trying to be helpful at all Do not recommend to anybody Need updates badly Shuttle were every half hour not every 15 minutes

This hotel was horrible! Mattresses stuck in downstairs stairwell....upstairs hallway smelled like urine! Room smaller...sink leaked When we called front desk to complain, they were totally disinterested and made no effort to resolve the problem.

We checked it for one night after a long flight. Just to start we were told kitchen of the Bela Sera restaurant closes at 10pm, but nevertheless we could order until 1040pm, we arrive 10 20pm. And surprise! Cook had left like 2 hours ago, manager did not even know! We got dinner somewhere else. We asked about breakfast times,... More

Great location, well priced, great bar located on the premises, great rooms, free use of high speed computer, free shuttle to/from O'Hare. Great parking rates. Friendly accommodating staff as I asked for a late check-out and got it at no cost. Saw a lot of pilots/stewardesses here.

My wife and I stayed the night prior to our trip overseas. The check-in was ok, but less than friendly. You could hear everything in the next room. However, it was a good nights sleep. We did the stay, park, and fly. Upon returning, we called the hotel for pickup. When the shuttle didn't come for 35 minutes, we called... More

I had stayed at this hotel many, many times. I knew almost everyone and vice versa. However, I made a reservation for a one night stay and the person working the front desk acted as if they didn't remember or know who I am. The reason I say that, they called me by name a few times in the past!... More

I stayed here because the hotel was near O'Hare and the room rate included free parking for 14 days. The photos on the hotels website looked great. However, that's not what I found after getting to my room. The room was horrible. There were stains on the carpeting and walls. The curtains and valance were two different colors. One of... More

Positives: Booked two rooms for 4/1/13 &4/2/13 visiting Chicago with daughter & grandsons. Nice rooms next to each other, 1st floor close to entrance door. Rooms clean and daughter's room had micro/refig. Both rooms comfortable beds and very clean baths. Breakfast included, standard fair with Belgian waffles, bagles, eggs, etc. and very good for the room cost. Easy freeway access... More

My company put me in this hotel for one night so I could catch an early morning flight next day. On first appearance it looked grotty and well worn. The corridors are all dingy and brown from ciggerette smoke. various doors had been kicked-in in the past but repaired. A lot of the staff are Mexican immigrants with poorly spoken... More