Good clean, updated and well laid out room. Friendly staff. Towels and linnens were washed with a scented detergent a little too strong in my opinion, but they all were Clean!
Dear Stealth825,
Thank you for taking the time to review our property and let other guests know how your stay was. We are happy to hear that you enjoyed your room. Please let us know if there is anything else we can do for you. We hope to see you again soon.
Best,
Jennifer
Sales Coordinator
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I landed at this hotel due to bad weather at O'hare. It is understandable that the hotel was busy and service was very slow because everyone was swamped, but the reception was not friendly and staff were slow and did not seem to know what they were doing. The shower only got luke-warm which was not welcome at 4:00 am...
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Dear Ipen44,
Thank you for taking the time to share your experience with other travelers. I apologize for the issue you experienced with the internet. We are currently working to improve the internet connection throughout the hotel. I will make sure to share your feedback with other hotel employees so we can improve our service for future guests.
Best,
Jennifer...
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I was receiving the best service ever as the days went by the service got worst and worst i miss two wake up calls i need it to change rooms because i had an allergic reaction to a new room i was switch to and employee insisted that it was me the one who had a medical condition. there was...
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Dear Guest,
Thank you for your review on TripAdvisor. We welcome all constructive criticism, as it helps us to get better. We will work with our staff members to correct the issues. We hope to see you again in the future.
Jennifer
Sales Coordinator
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This hotel is great! We stayed twice one night before our flight to Vegas and then one night after our return flight. The decor is modern, clean, and beautiful. The shower was spacious and had amazing water pressure!! The staff was very friendly and accommodating! The goody bag that was given to us on arrival was an extra nice touch!...
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Dear Stouties,
Thank you for your recent review of our hotel on TripAdvisor. We appreciate your business and are very happy to hear that you enjoyed your stay with us. We do apologize again for the wet carpet issue. If there is anything you need, please do not hesitate to contact the hotel. We hope to see you again in...
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I just got here and can"t wait to leave! Room is fine. Mini suite with tiny kitchen and coffee machine. Not bad, and I've been living in a hotel for 5 months now.However...
Housekeeping...once a week. If you need clean towels they said to bring dirty ones to front desk to EXCHANGE! One packet of coffee in the room and...
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Dear Lorra_LL7
As a service provider we are always appreciative when our guests take the time to give us feedback on their experience with us at the Candlewood Suites O’Hare.
Feedbacks, both positive and/or advisory, are one the most important tools that allow us to address the opportunities for improvement. We are very sorry that your stay with us was...
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I was pleasantly surprised at the new decor. Obviously, just remodeled and done very well. The rooms are clean and spacious. The kitchen area completely redone. The staff when I checked in was so genuinely friendly it was great. I will definitely make this my new hotel near O'Hare. WOW!
Dear Kathy W.
Thank you for your review on TripAdvisor. We are very happy to hear that you enjoyed your stay. We love our new rooms and we are happy that you enjoyed them! Please let us know if there is anything else we can do for you.
Best,
Jennifer
Sales Coordinator
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The hotel is being painted, the odor stays with you inside the room. The thermostat is erratic, I had to crank it up to get it close to 72.
The front desk staff was friendly.
Don't expect housekeeping even when you see them cleaning your floor. It's not going to happen.
I thought the food pantry was a great idea...
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Dear Chaplain T,
Thank you for taking the time to review our property. Because we are an extended stay property, housekeeping is only done once a week. You are more than welcome to exchange your towels or linens at the front desk for fresh sets at any time in between housekeeping visits. I am very sorry that the front desk...
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this hotel/suites is a pleasure to stay at. The entire "employ" of this Hotel is extremely polite and courteous! I would "highly" reccomend staying at this location for a night or a month! Best regards, Rusty Harris
Dear Rusty H,
Thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay and we look forward to having you in the future.
Best,
Jennifer
Sales Coordinator
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Hotel is undergoing a complete renovation but you'd hardly know if it if weren't for all the signs apologizing for any inconvenience experienced. Our stay was short but we experienced no disturbing noises.
With a makeover in progress I don't know for sure what will change with the rooms as our room was yet to make the construction schedule. The...
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Dear Rasherry,
Thank you for taking the time to review our property. Renovations are just about done here at the hotel and we hope you will come stay with us again soon and enjoy our new rooms. Please don't hesistate to contact us for your future needs.
Best,
Jennifer
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I would suggest a studio ..it's nice .. My son is in the other room playing his wii game and I'm In the bedroom with the door closed reading my book .. Everybody's happy .. Nice little Set up... Clean bathroom ...pretty good( and I am hard to please) 👍
Dear Hairtherapy7,
Thank you for taking the time to review our property. We are happy that you enjoyed the comforts of our one bedroom suite. Please feel free to let us know if there is anything you need in the future. We look forward to having you back again to stay in one of our newly renovated rooms.
Best,
Jennifer...
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