I checked in at 4. I was checked in immediately.
However, my phone did not work. i reported this to the front desk because it accidentally called 911. They did not care. So i used my cell phone.
I did not have an iron. I had to ask them to replace it. They did, but still, no iron?
I called...
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I just returned from a work conference at this hotel. Upon arriving, the lobby was nicely appointed and the room we met in had some nice chandeliers. That's where the positives stopped.
The ladies' restrooms had no toilet paper in all but 2 of the stalls (this was at 8 AM before the conference even started). We told the front...
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Thank you for taking the time to submit a review of our hotel. I would like to take this opportunity to apologize for the unfortunate incidents that you experienced while attending your recent meeting at our hotel. Let me assure you that what you experienced was the exception and not the norm at our hotel. We strive to give the...
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I was somewhat apprehensive after reading some of the reviews below. I was pleasntly surprised. This was a priceline bid. When I arrived at the front desk, I asked about switching from a double to a king. The clerk was very friendly and gladly made the switch. The room had a couch, nice work area, flat screen and very comfortable...
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When I stayed here I wasn't expecting a whole group of red hat club memebers but to my surprise the staff wasn't trying to just help them they treated everyone with great care. I appreciate the housekeeping department for the generosity that they showed on helping me carry my luggage to my car Casey and Jim didn't have to do...
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Where do I begin? First of all, shame on me for not giving enough credibility to the Trip Advisor reviews. They were spot on.
Upon arrival, I ask about PAYING MORE to upgrade to a suite and was rudely told because of the way my company booked room, they couldn't see what I was paying and couldn't upgrade even for...
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zahnpilot,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J
IHG...
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The property is easy to find right near the Interstate, and close to campus without being right in the middle of it. The rooms were well decorated and the bed was comfortable. Would have liked a newer heating system as it was hard to regulate, but at least it blocked noise as the hotel was hosting a bunch of teenagers...
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Thank you so much for your review of our hotel! We as a staff always enjoy hearing when our guests have a pleasant stay with us! From your review, I understand that you were probably here on one of our busy team weekends, and I assure you our hotel is not normally filled with that many kids! We certainly appreciate...
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Stayed here the night of Feb 10,2012. When we booked online(Feb 10, 2012) the hotel offered a $20 coupon to be used towards breakfast. When we arrived we were told that they no longer offered this coupon and there was no further explanation offered. When asked about the wireless internet they said it had been down for a couple of...
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I would like to take this opportunity to apologize for the unfortunate incidents that occurred during your recent stay. Let me assure you that what you experienced was the exception and not the norm at our hotel. We strive to provide the best quality and service, obviously we failed to provide that to you our most valued guest. I have...
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After a long day of travel, we were anticipating a restful night. The check-in took forever as the desk clerk a. completed what sounded like a personal phone call, b used three computers for whatever reason to check us in and c. offered some vague excuse about why it took so long. We were the only ones checking in. We...
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To our valued guest,
Thank you for your review and informing myself and our staff of the issues you encountered during your stay. We, here at the Holiday Inn Urbana, strive to provide our guests with all of the comforts of home, along with the best service possible and it is truly humbling when we fall short on these aspects....
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This place is not terrible, the rooms are nice and have flat screen tvs in them. The place an older holiday inn in the Holidome style, with a big atrium like lobby. There is a bar and restaurant in the lobby area. My biggest complaint was that my door had to be slammed to really latch and close, and twice...
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Thank you for taking the time to comment on your recent stay at our hotel. I would like to take this opportunity to apologize for the issue that you encountered with the door. Let me assure you that the issue you experienced was the exception and not the norm at our hotel. We strive to provide the best product and...
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I noticed when we checked in that there were no towels in the room, so I called to have some brought up. That was the first of many deficiencies. We didn't notice there was no soap until my wife was in the shower -- and it took them 20 minutes to run soap up. The free coffee in the mornings...
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I would like to take this opportunity to apologize for the issues that you experienced during your recent stay at our hotel. Let me assure you that the issues you encountered were the exception and not the norm at our hotel. We take great pride in providing the best service and product, obviously we failed to do this with you...
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