Our friends and family spent the day and night and again a fantasic time. The ladies spent the day at Beleza Spa and we treated ourselves to facials. Jodi at the spa was fantasic as well as everyone working there! We will definitely visit the Spa again. Flowers at hotel Gorgeous!
Reviewed 29 December 2011
We go there to play golf, gamble, stay in a suite and hit the pool. The place has never failed to impress me. I like to gamble and my wife loves the shops and the pool. As for the gambling it is great, I usually always come out a winner....my wife says the pool is great and I can tell...
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Reviewed 15 September 2008
The rooms here are very nice and clean. We stayed in the tower on the 12th floor and had excellent views of the golf course & pool. It's worth paying the price...you get what you pay for. My only complaint would be the check-in process. We had 3 rooms that were supposed to be close in proximity. When 1 couple...
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If you smoke or have no aversion to cigeratte/cigar smoke, this is the place for you. Your nostrils will be tantalized from the moment you walk in the lobby. The rooms, even non-smoking reek of smoke. After 2 moves, finally found a room that was tolerable. It didn't help to move to a floor above or below a smoking floor....
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Hello,
First let us say thank you for playing at Belterra. We understand that smoking is always a concern in a state that allows for smoking on our property. We are always working proactively to ensure our casino & hotel have fresh air for all. We do appreciate your feedback and we have shared this with our team. In the...
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No free WI-FI? Really? I believe for the price I paid for the room it should have been included. What made me extremely angry is that upon check in they do not tell you that you must pay $9.95 a day for internet in your room. I have a hot spot on my data phone, bad luck for me, no...
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Hello and thank you for your recent visit! We can certainly understand your frustration and others have also made this point to us. We have chosen to offer WIFI as an "extra" because this allows us to not charge any sort of Resort Fees as you get from other resorts. We do however, offer complimentary WIFI in Starbucks and access...
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We arrived early the evening of May 9th. Check in was great, staff was very friendly and helpful. We took our luggage to the room then went to the casino. Wished I had paid more attention to the room. Our impression of the room was "horrible". Carpet was badly worn and filthy.(gold carpet was mostly black (dirty), bathroom had spider...
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Hello and thank you for visiting Belterra. Please accept our sincere apologies for the condition in which you found your room. We take great pride in the cleanliness and comfort of our rooms and we do better than this on a daily basis. We are, however, glad to read you enjoyed our casino and we hope you will give us...
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My daughter-in-law and I stayed here as a getaway for both of us. As a special treat, I scheduled hot stone pedicures for both of us. My pedicure was a total waste of money. I have had equally awful pedis for half the cost. My tech was perfunctory at best. She only trimmed one of my toenails, did not clean...
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Hello,
Thank you for choosing to stay at Belterra. We appreciate the feedback you have given and the honesty with which it was given. We work very hard to make sure that every aspect of our business runs well and your feedback helps us to do that. We have passed your comments along to our Director of Hotel Services as...
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I am a frequent visitor to casinos, and casino resorts. My trip to Belterra was average. Average isn't bad, it's just not great. The hotel was definitely above average, the room was; clean, spacious, and the bathroom was awesome. The casino on the other hand, not so much. I understand it's a boat and your limited on space, but it's...
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Hello and thank you for visiting Belterra! We greatly appreciate your feedback and your business. We are glad to see you were pleased with the service you received and with our hotel. We have passed your comments along to our casino team as well as our General Manager. We are always striving to ensure outstanding guest experiences at Belterra and...
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My sister and I visit Belterra in May every year. In the years that we have stayed and played was very nice. However, I agree the slots were extremly tight last year, but the rooms and service was great. We will be returning again this May, so we shall see if anything has changed.
Arrived at 2:30 pm on a Sunday. Told our room was not ready. Unhappy but understandable. Went back to the desk every 15 minutes to check. Finally about 4 pm went to the room (had the number 768) and found that not only was the room made-up but that it was finished hours before. Went back to the desk and...
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Hello,
Let us first say thank you for your visit to Belterra! We are sorry to see your trip wasn't everything you had hoped for. We do, however, appreciate the feedback and we have shared this with our hotel staff. Though official check-in time is 4pm we do understand the frustration that comes with not having your room available when...
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