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Sheraton Indianapolis City Centre Hotel

3.5 of 5
31 West Ohio Street, Indianapolis, IN 46204
Hotel amenities
Sheraton Indianapolis City Centre Hotel
Ranked #82 of 183 hotels in Indianapolis
3.5 of 5 stars 144 Reviews
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144 reviews from our community

    Trip type
Traveller rating
    35
    40
    33
    22
    14
Date Rating
VA
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 21 May 2012

This is a good hotel. It's well located in downtown Indy, is clean, safe, the facilities are comfortable and the staff are friendly. Where it lets itself down is in the small things. None of which are reason not to stay here, but I raise them because it's attention to detail that elevates a good hotel into a great one.... More

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Kokomo, Indiana
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2012

Stayed here for the Mini Marathon....asked for late check out when reservation was made, asked again when reservation was confirmed a week before and at check in. Waited several minutes to be told NO late check in. Asked again in the morning....told that we could check out late for a $30 charge. After already paying $140 for the room, $25... More

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See 3 more reviews by SeptSav for Indianapolis

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Ontario, Canada
Senior Contributor
44 reviews 44 reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 14 May 2012

We arrived after a long drive, and check in was fast and friendly. On request we were granted a very late check out, it let us enjoy the town. The location was excellent, right were we wanted to be, parking handy and at $25 not too bad and the lobby was roomy, with free and fairly fast internet. The room... More

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Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
15 May 2012

Thank you for your recent review and stay with us. I appreciate the positive remarks about your arrival experience and I sincerely apologize about the water and elevator issues. I understand that the offered starpoints does not resolve the issues you experienced and we do hope you accept it as a demonstration of our commitment to providing you with the... More

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
Reviews in 13 cities Reviews in 13 cities
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 11 May 2012

Stayed here before the Indy Mini Marathon/booked through Priceline. When we checked in, asked if there was late checkout the next day to accommodate marathon runners to shower - NO. I found it hard to believe they were sold out the next day. I understand cleaning schedules but let a girl shower once she just ran 13.1 in 80 degrees... More

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See 2 more reviews by Cubsdiva for Indianapolis
Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
14 May 2012

Many thanks for recently staying with us and for having taking the time to provide us with your feedback. It appears form your remarks that we did not entirely manage to meet your expectations for which I apologize on the behalf of the entire team here at Sheraton City Centre. I am sorry to learn about the trouble with the... More

Little Rock, Arkansas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 May 2012

Pros - Beautiful view of City Centre, especially at night. Convenient to government offices and a wide variety of great eating and entertainment venues. Staff in the restaurant and bar were very friendly. Cons - The staff (front desk, concierge, and bellman) seemed truly clueless to the simplest questions. This was reinforced by the nonchalant attitude toward service. Our group... More

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See 3 more reviews by Beenthere17 for Indianapolis
Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
14 May 2012

Thank you for your recent review and stay with us. I appreciate your positive comments about the location and staff in the restaurant and bar. I sincerely apologize for the issues you experienced and the lack of response from the rest of the team. I assure you that we have taken the opportunity to retrain our front office team to... More

Peachtree City, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 May 2012

Stayed here 3 nights in April for business travel. It seems the rooms are being refurbished currently and the suite I was upgraded to was nice and clean but had pretty basic styling and furnishings. The Garage is under renovation and was very torn up and depressing, half of the spaces were roped off. The lobby area is OK but... More

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Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
14 May 2012

I appreciate your feedback about your most recent stay with us. I apologize that we did not meet your expectations and have taken particular note of your remarks about staff efficiency and hotel condition. As for the renovation, we have just completed the first phase of our parking garage and guest floors renovation. In addition, we would like to inform... More

Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 26 April 2012

Great hotel to stay at in Indianapolis. Several nice restaurants around the hotel.

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Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
14 May 2012

Thank you for staying with us recently and for having taken the time to write the review. We are glad that your trip was nice and you enjoyed our location and room amenities. We have noted your remarks regarding your arrival experience and TV quality and we apologize for this occurrence. Please know that we have opened a case ticket... More

Austin, Texas
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 April 2012

We had a really nice trip, there were just some challenges along the way. First, we had pricelined the hotel. We arrived and they had no record of the booking. Priceline actually did a great job in getting this straightened out. They gave us a room on a high floor with an awesome view of the circle. The air conditioning... More

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See 3 more reviews by LauraT512 for Indianapolis
Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 18 April 2012

Upon returning to the room for the day I asked the hotel if they could make up the room. They first said yes but then called the room to tell me that since I had put a do not disturb sign on the door, it wasn't their problem to make up the room. What ridiculous customer service!!! I don't care... More

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Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
15 May 2012

We are very sorry that your room did not receive housekeeping service as requested. It is true that the room attendant cannot enter the room if the Do Not Disturb sign is in place. Your room should have been serviced because you requested the service. It looks like we failed to communicate it to housekeeping accodingly and for that I... More

San Francisco, California
Senior Contributor
46 reviews 46 reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 16 April 2012

This Sheraton was sub-par regarding room quality and amenities. The rooms appeared a little too worn and the parking structure is going through major renovations (I was warned that during the weekday the noise from the renovation does reach some of the rooms). Also, as another reviewer noted, the TV signal does cut out every few seconds... However, the location... More

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Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
15 May 2012

Thank you so much for your review. We have noted your comments regarding the overall disappointing experience regarding the garage renovation, room amenities, and quality of TV channels. We would like to apologize for the issues you experienced and assure that we take your comments very serious. More

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Additional Information about Sheraton Indianapolis City Centre Hotel

  • Sheraton Indianapolis
  • Indianapolis Sheraton
Address: 31 West Ohio Street, Indianapolis, IN 46204
Price range (per night):* S$136 - 269

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Sheraton Indianapolis City Centre Hotel
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