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All 183 Indianapolis hotels »

The Westin Indianapolis

4.0 of 5
50 South Capitol Ave., Indianapolis, IN 46204
Hotel amenities
The Westin Indianapolis
Ranked #76 of 183 hotels in Indianapolis
3.5 of 5 stars 292 Reviews
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292 reviews from our community

What travellers say about this hotel
  • Convention center(24)
  • Very nice(8)
  • Room service(7)
  • Great view(5)
  • Heavenly beds(4)
  • Next morning(3)
  • Not sure(3)
  • Friendly and helpful(3)
  • Downtown indy(3)
Traveller rating
    66
    73
    79
    41
    33
Only show reviews for Family (38) | Couples (59) | Business (135)
Date Rating
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 23 May 2012

I am the mother of the bride and we came to Indianapolis from Ohio and Chicago to celebrate her bachelorette party. There was a glitch when we got to the hotel but Mike Warden, front desk manager made some changes to make sure our stay and my daughters evening turned out perfect. The rooms, service and cleanliness of the hotel... More

Was this review helpful? Yes
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
24 May 2012

Dear Valued Guest, Thank you for your feedback. We are elated to hear about your wonderful experience. Thank you for taking the time to let us know about your positive interaction with Mike as well as complimenting our rooms, service, cleanliness and location. We are honored to have had the opportunity to host you and your daughter for such a... More

Wayne, NJ
Top Contributor
52 reviews 52 reviews
Reviews in 34 cities Reviews in 34 cities
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 16 May 2012

This Westin was a decent hotel for a 5 night trade show stay EXCEPT for the very small bathroom. The door barely misses the toilet. Hardly any standing room. And very poor lighting, especially in the shower. Also, outlets for laptops and IPods was not very accessible - you had to reach all the way down behind the desk at... More

Was this review helpful? Yes
See 4 more reviews by Elitefreak for Indianapolis
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
24 May 2012

Dear Valued Guest, Thank you for your feedback. We appreciate you taking the time to let us know what areas you feel could be improved upon, and are happy to hear that your overall experience at our hotel was a positive one. We put great value in the thoughts and opinions of our guests and are always thankful for honest... More

Hamtramck, Michigan, United States
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2012

It is expensive and everywhere you turn, you need money. Car park ($27/day), Breakfast cost money, internet ($13/day)..etc. But hotel is beautiful and comfortable. They even give bathrob & gym is amazing. Great location, can walk everywhere. Friendly staff. I loved loved staying there. Bed is so comfortable. con: was not too happy with clean staff. I felt they did... More

Was this review helpful? Yes
See 5 more reviews by Keya707 for Indianapolis
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
24 May 2012

Dear Valued Guest, Thank you for taking some of your valuable time to provide us with your thoughts concerning your stay at out hotel. Also, thank you for the compliments pertaining to our staff, our work out facility, the signature Westin Heavenly Bed and our location. Please know that the feedback of our valued guests, such as yourself, is of... More

Chicago
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2012

An experience I'd never had when we unloaded our own car (which was no problem as the place was chaotic) I pulled two suitcases toward the doors, which flanked a revolving door. As I came to the door, a clueless "doorman" came out and looked around, almost as if looking for something to do. I nodded to him and asked... More

Was this review helpful? Yes
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
10 May 2012

Dear Valued Guest, Thank you for your feedback. First and foremost I would like to thank you for your patience during the situation that you described. I apologize that your initial impression upon entry to our hotel was a negative one. I assure you that the description of our bell staff and housekeeping services that you have provided does not... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 May 2012

I recently stayed two nights at the Westin in Indianapolis. I had stayed at the hotel several times before on business, but this trip was unfortunately different. On returning home, I discovered I had about 30 to 40 little insect bites on my arms, head, body and legs. I did some research online and the bites matched those of bed-bugs.... More

Was this review helpful? Yes
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
8 May 2012

Dear Guest, This review came to my attention due to your allegation of bedbug activity. As has been stated in our private e-mail conversation, there have been two inspections done in the room in which you stayed by our third party pest control company, both of which were negative. Please feel free to connect with me to discuss this further.... More

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 May 2012

Have HAD to stay here a few times and was not impressed. The rooms are very outdated, service is poor. Each time some standard items are not in place such as robe, shower cap, lotion, etc. Room service and restaurant are extremely inflexible and could not accommodate a simple request (asked for any vegetarian option and was given song and... More

Was this review helpful? Yes
Washington, DC
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

I stayed at the Westin Indianapolis for four nights at a business meeting. The meeting room was spacious and quiet. There is no charge for the Internet in the Lobby, but a small charge in the room, which was waived in my case. The charge for a meeting room is very high, $250 a day. Not worth it. The location... More

Was this review helpful? Yes
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
2 May 2012

Dear Valued Guest, Thank you for using some of your valuable time to provide us with feedback about your experience in our hotel. I am very appreciative of your initial decision to stay with us and of your comments after the fact. I am glad to hear that you enjoyed so many different aspects of your stay and also that... More

Lehighton, Pennsylvania
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 27 April 2012

stayed 4 nights for a trade show. hotel was fine but it could be time to update the room and bathroom. service was better than average and the people pleasant and helpful. attached to convention center, so weather will not be a problem. excellent location to visit downtown.

Was this review helpful? Yes
See 5 more reviews by hoods4u for Indianapolis
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
2 May 2012

Dear Valued Guest, Thank you for your comments. I greatly appreciate you taking the time to provide us with your feedback concerning our hospitality staff and our location. I am very pleased to hear that your experience with our associates/location was a positive one. Thank you for your feedback concerning the room and the bathroom as well. We will take... More

Columbus, Ohio, United States
1 review
1 of 5 stars Reviewed 27 April 2012

It is 12:15 am and I am currently up in the hotel listening to my neighbors conversations because the walls are so thin. Apparently this is also the party floor because about every 20 minutes you hear doors slamming and gatherings in the halls. Have called security twice tonight and last night with no results. Room has VERY small bathroom... More

Was this review helpful? Yes
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
2 May 2012

Dear Valued Guest, I am so very sorry to hear that your experience at our hotel was a negative one. I sincerely apologize that you were unable to rest due to the surroundings and that when you reached out to security the situation was no remedied. Please know that we take all of your comments very seriously and will make... More

Cincinnati, Ohio
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

No real complaints here. Our service was great, room was clean and acceptable for the price (a little dated, but not too much of a concern), and it was a very easy couple of block walk to the attactions and fining dining downtown.

Was this review helpful? Yes
See 2 more reviews by erinmoliver for Indianapolis
Dale McCarty, General Manager at The Westin Indianapolis, responded to this review
27 April 2012

Dear Valued Guest, Thank you for your feedback. We are very pleased to hear that you were pleased with your experience and are grateful that you took the time to provide us with your valuable feedback. We are sincerely appreciative of your kind words and hope that we will have the opportunity to host you again during any future stays... More

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Additional Information about The Westin Indianapolis

  • Westin Indianapolis
  • Indianapolis Westin
Address: 50 South Capitol Ave., Indianapolis, IN 46204
Price range (per night):* S$180 - 357

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The Westin Indianapolis
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