The front desk guy was very accommodating to our needs as a family. He offered us cookies when we arrived. He directed us to a popcorn machine to have for a snack that evening, as well as an snow-cone machine. What a fun treat for my boys. You can tell the strive to be the best hotel with cleanliness and...
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The Comfort Inn Lawrenceburg (IN) is a step above your ordinary Comfort Inns. Nice place. I stayed there for a family occasion in early May. The hotel has a well-appointed lobby and the rooms are spacious and (I thought) clean. The staff is one of the best I've ever encountered outside of a 5-star hotel. They were highly accommodating and...
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I stayed several nights at this hotel in March. My husband was working in the area and I was traveling with him. I felt the staff was very friendly and hospitable, always saying hello with a smile and not ignoring you (made me feel very comfortable).
The hotel is extremely clean and well maintained.
Breakfast is great! They have hot...
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We went on a Saturday Night, to specifically play at Hollywood Casino. Hotels around there were typical Saturday Night rates. We got there and the place was packed with kids. It was around 3pm and we were going to head over to the Casino. The shuttle to Hollywood didn't leave until 5, which we probably would have arrived later. I...
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I brought a church group of 19 for the weekend and found the accommodations very good. Amanda at the front desk was kind, efficient, and helpful from the time I made our reservations to the time we checked out. No problems whatsoever, however I wish this place had a meeting room conducive to large groups. Breakfast was as advertised and...
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We appreciate your comments as well as the opportunity you gave us to accommodate your group. It is always a pleasure having groups stay with us. It is unfortunate that we do not have a designated meeting room but we do welcome group to meet in our lobby area at anytime except during breakfast hours. We do have a few...
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We stayed at this property on January 10th to rest before heading on to The Perfect North the following morning. The hotel was very quiet, but welcoming. The rooms were well appointed and extremely clean. Our room was located on the first floor across from the pool and fitness area. Although we did not take the time to partake in...
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Thank you for staying with us. We are located only four miles from Perfect North Slopes which is a great place to visit with family or friends in the winter. We do offer packages to Perfect North Slopes which include a room and two adult lift tickets. You can book these packages online or call the hotel directly to reserve...
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I made reservations for New Years Eve and was told I had to cancel by Christmas Eve. When I called to cancel, they informed me it was too late, I had to cancel by 4pm. I called at 5:30pm. I was never given a time limit and informed them of that. They didn't care. They said they would investigate the...
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Thank you for your feedback regarding your attempt to cancel your reservation. You had made your reservation through a third party website. We have a 7 day cancellation policy on New Year's Eve which allows guests to cancel or make any changes up until 4pm on December 24th. You'd attempted to cancel after the deadline and the Assistant Manager did...
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had a great time, the staff were friendly, however the floor reeked of smoke, someone had used the ice machine as an ashtray. The blinds didn't close and the parking lot lights shown directly into the room. The location is remote, car needed.
We appreciate your comments and feedback. We are constantly trying to improve and better understanding our guest's experience and observations is the best way to make that happen. We do have one smoking floor, while our other two floors are completely non-smoking. We do run an ozone machine on the smoking floor daily and in all of our smoking rooms...
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I thought I had made reservations for 2 nights on-line; however, I had only booked one night by mistake. After a late night, we were awakened by hotel staff and told we needed to get out of the room immediately with no reason given at the time. I thought there had been a mistake with our reservation. I called front...
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We would like to apologize about the situation that occurred during your recent stay. As we both agree, your reservation was only made for one day. Our policy is that if a guest does not come down to the front desk by check out time, we first attempt to call the room and then if no one answers, we'll send...
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Our room was very tired. There was a hole in the curtain and the bedspread was dated. It feels like this is a property on the decline. There was a good selection of stations on the TV. The lady who took care of breakfast was really nice. When we come back to visit the Creation Museum with our grandchildren, we...
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Thank you for your comments. Customer feedback is very important to us as we continuously want to improve. We are actually getting ready to update the linens and bedding in our rooms. We recognize that they are not spring chickens anymore and we are going to be putting them into a forced retirement. We have also recently performed thorough deep...
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29 Reviews
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