I received a copy of your review, and wanted to take a moment to personally respond. The dirty carpet, stained bedspread and the soiled chair you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are inspecting every room as well as performing a deep cleaning on the entire hotel.... More

Thank you for taking the time to write a review of your stay. I am so disappointed that we weren't able to locate your original reservation, I also want to apologize that your room was not up to your expectations. Please accept my apologies. I have discussed your comments with the team, and we will make sure that our rooms... More

Thank you so much for sharing your experience with us. I am thrilled to know that you had such a great stay at our hotel. It is truly an honor to receive heartfelt and sincere comments like yours. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More

I appreciate you taking the time to write a review of your experience with us. It is always nice to have some of our team members mentioned by name!! We are also hoping that our grab and go breakfast will be of value to you as well. I am grateful for the feedback you provided so we are able to... More

I appreciate you taking the time to write such a positve review. I'm so pleased to hear that Brenda took care of you with a smile. We have made numerous upgrades and trying very hard to "make it right" with each and every guest. Thank you again for sharing your experience with us. We look forward to welcoming you back... More

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was "average". We strive to leave a positive impact on all our guest and truly be a (home away from home). We have made several upgrades to our hotel, including bedding and flat panel televisions. We... More

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America South Bend - Mishawaka. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future.... More

Thank you for taking the time to make us aware of your experience at Extended Stay America Indianapolis - North.  Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty.  Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please... More

Thank you for taking the time to review your recent stay at Extended Stay America Indianapolis - North.  Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff.  Of course, I was disheartened to read that your stay wasn't 100% satisfactory.  You certainly have my sincerest apologies We know that... More