I made reservations several weeks ago and reserved three rooms. I called to verify that I had the correct rooms reserved and when I checked in the rooms were not the ones I reserved and the desk clerk was extremely rude. He requested that the rooms be paid for up front. This is not the policy of replicable hotels. I... More

I used to live in New Castle, and we are planning on taking our kids up there for the weekend, I have heard nothing but good, about this place since the new owners took over a couple years ago. HOWEVER I have been tring to call since Monday the 6th, to make reservations and NOBOBDY will answer the phone!!1 I... More

my family traveled from illinois for thanksgiving and my husband and i recommeded this hotel due to previous good experiences. we first moved to new castle and had to live at the raintree until we found a house (moved here due to my husbands job). services was super and staff was wonderful so, when we have family come to visit,... More

Wonderful, Spent the last 4 days and really enjoyed My stay. I will be sure to return there again. G.T.

Spiders dusty smells like pee maids late Shower dirty Pool dirty ... sheets make u itch all night.....

The staff were the only good thing about this hotel - they were friendly and gracoius; however, that is all the positive feedback I can give. If you've seen the website, you should know that it's not up-to-date. There is no longer a hot tub - it is a boarded-up hole in the pool room (where the lights aren't kept... More

Stayed here twice on business in 2011 for a total of 11 days. Nobody came to clean the room at least half of those days. Every other day the key card would fail and have to be re-programmed by front desk. (They have a sign at the desk saying that that it is beyond their control.) They have plenty of... More

I had a little trouble checking in,but was quickly resolved. We had a great time! We started out with a 2 night stay that ended up being a 4! I will deffinately be using that hotel for our stay in New Castle again. The lounge staff are awesome people,made you feel like you were home an not a stranger! I... More

We stayed at the Raintree Inn while visiting family over the Holiday and it is run by the most friendly and helpful staff we have ever had the pleasure of meeting. The rooms were very clean and comfortable. They go out of their way to make you feel welcome. This is a great place to stay.