We ended up at this hotel on a last minute trip when all the hotels in Lawrence were full due to a football game. Check-in was efficient and the front desk clerk was pleasant and helpful. We were lucky to get the last available room but unfortunately we were not happy with the room. It was a non-smoking room, but... More

This hotel was just ok. I didn't have any soap in my room so I had to get re-dressed and go down to the desk and get some (not a big deal). The TV was kind of crappy and wouldn't even display the channel (again, not a big deal). The toilet would barely flush (I dealt with it). What really... More

I would rate our one night stay as average. Check-in was easy, friendly desk person. We were on the third floor, where half of the rooms were smoking and the other half were non-smoking, so the hallway had a smell. The elevator was extremely warm inside, as were the stairwells. Too tired to use the pool/hot tub. The pool looked... More

Nice hotel room - comfy bed but our room was on the third floor which we did not realize is half smoking, half non-smoking so cigarette smell was strong in the hallway and seeps into the non-smoking rooms. Water pressure issue - I was in the shower covered in soap and conditioner in my hair when the water completely shut... More

When my friends and I arrived we were impressed by the decor of the Holiday Inn. So, we expected great service. we were sadly disappointed. "Helen" seemed very annoyed that we had arrived to inquire about rooms. First she suggested we go to the hotel next door. Then once we heard the expensive rate, we decided to stay, much to... More

This property was sold and is under new management in spring 2011. The previous owner let the property run down over several years. IHG did nothing, but collect the franchise fees. Sad, but true, IHG (the Holiday Inn Parent franchise Company) allowed the bad property owner (franchise owner) to abuse customers by not following basic standards. Be careful if you... More

We stayed at the Holiday Inn Express in Bonner Springs on our way to Colorado for a fall vacation. We usually stay in the area near Cabellas but the friends we visit in KC had recently moved to Bonner Springs, so we stayed at the H I Express. It was an average stay for a H I Express. The breakfast... More

My wife asked them to hold a room on a night when Nascar had the rates at 250 a night! When they immediately tried to charge our credit card and it got denied because we were waiting to transfer funds if we really wanted it, they called us and we said NO!! a week later they charged us anyway without... More

We were overall very pleased with our stay. Pros- Well furnished lobby, well designed breakfast area, great, plentiful breakfast, nice towels, we had a jazzcuzi suite (tub in the bathroom; you can get one in the main room, tub was very nice for two real-sized people) that I loved, nice shower heads, good bed and pillows, fridge, iron/board and coffeemaker.... More