I stayed here in April and was greeted with warm cookies and a bottle of water - I remember the room being fantastic and a great overall visit. I just stayed again last week and had a very different experience. No cookies at check-in and I was put in a room next to a woman with 6 kids, including a...
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I was there recently for a one night stay and I have to say I was very impressed with this hotel and its staff. The front desk agent was busy at the time of my check in but recognized me and then apologized for my wait. He also acknowledged my Priority Club status.
Room was arranged very nicely, bed very...
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Wow! Very impressed, one of the best hotels I've ever stayed in! It was very quiet and clean. The service was great and the indoor pool was great to swim in after a long day a travel! Plus being bug free in Kansas is a very good thing! There is no reason not to stay here and I highly reccomend...
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Thank you very much for posting a review about our Holiday Inn Express in El Dorado, KS. I am glad to hear your experience was great and out staff took good great care of you during your stay. I am thrilled to hear that you took advantage of one of our many amenities we offer out guests which is the...
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I only rate this an average due to the fact that they did not acknowledge me as a platinum priority member. Was not given an upgrade. That may seem harsh but as a traveler that spends about 300 nights a year in hotels it is important and it is a program Holiday Inn pushes so I feel the staff should...
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Thank you very much for posting a review about our Holiday Inn Express in El Dorado, KS. I am sorry to hear that my staff did not recognize your Platinum status as a Priority Club Member and will follow up with my team about it. We will roll out additional training for the staff members as well to ensure this...
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I stayed in this hotel for a night recently. It is a clean, obviously fairly new, comfortable, hotel. The staff is friendly, and helpful. The rooms are typical Holiday Inn rooms...average size, comfy bed, and clean. The breakfast was a little above average for hotel fare. All in all, it was an excellent experience.
Thank you very much for posting a review about our Holiday Inn Express in El Dorado, KS. I am glad to hear your experience was great and out staff took good great care of you during your stay.
We hope you come back to visit us soon and happy travels!
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The friendly desk clerk stated that we were assigned to an "upgraded" room. NOT - our room was like all other king rooms we have stayed in. The room was clean and a nice selection of TV channels was available. WIFI was slow at times. Several pillows on the bed helped us to use one we liked.
An example of...
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Thank you for sharing your stay us on TripAdvisor! We value you any and all feedback and I will be sure to look into our upgrade process to possibly treaking it in the future. I also want to thank you for noticing our houseskeepers efforts of keeping not only the rooms clean but other public areas like the elevator. We...
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Traveling home from a vacation in South Padre Island, we were looking for a hotel close to the highway and not too expensive. We found the Holiday Inn Express on the internet and I decided to call. I talked with Haleigh, who was very pleasant and courteous on the phone, She gave me all the information I needed and I...
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Denise,
I am glad to hear you had such an unforgettable stay with our hotel! That is the customer experience we thrive for every day with every customer! Thank you so much for sharing our kind words about our staff with Trip Advisor. We look forward to hopefully seeing back again very soon! Happy travels this year!
Andrea
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Very clean and nice! I came in late and preferred a King instead of two Queen beds. The lady working at the front desk gave me the same rate. In the morning, my Priority Club status was recognized, and I was given a late check-out. Again, the front desk was very friendly! I also received the bill under my door....
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Thank you for sharing your wonderful experience with us! We love to see and hear how much our guests feel right at home. I would also like to thank you for being a Priority Club Member! I hope you have been able to take full advantage of the Priority Club benefits. We look forward to having you again and hope...
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With 3 kids it can be tricky to find an appropriate hotel room. This hotel fit our needs perfectly! We pulled in after after a long day of driving. Our favorite parts of our stay were the large room (which was very clean and current), the 2 comfy queen beds and pullout couch, the indoor pool and hottub and the...
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Kates003,
I am thrilled to see you enjoyed your recent stay with us! We enjoy hearing about how our guests felt right at home and especially the children's experiences as well. Our pancake machine seems to be a huge hit with everyone that comes through. We look forward to having you back again sometime! Thanks again.
Andrea
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A funeral is a unpleasant reason to have to plan a trip, especially to a small Kansas town. This Holiday Inn Express is right on the highway, new and staffed with smiling, informative and helpful locals. Our room was not just a box, but had a sitting area and space to move around. The bed was comfy, the bathroom clean...
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Although we were sad to hear about your lost, we were also happy to help in anyway possible. I am please to see that you enjoyed your room and that you felt right at home. We aim to make our guest feel right at home here and cherish them. Thank you for sharing your recent stay with us on Trip...
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