When you get off the elevator on the second floor - the stench of second hand musty cigarette smoke will take you out of your travel zone to What was I thinking when I booked this joint? The second floor -so I am told has four smoking rooms- by the smell each room must come with a carton of butts...
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Thank you so much for your review. It is very important that we hear back from our loyal guests so that we know what needs to be improved.
Firstly, let me personally apologize for the smoky smell in the hallway of the second floor. It is true that we have a total of five smoking rooms in our facility, four...
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I stayed at this hotel 5/11 - 5/13 while attending my nephew's college graduation. First off I will say this hotel is not great for families. I have 3 children and we always get 2 adjoining rooms. The Holiday Inn Express in Morehead does not have any adjoining rooms. They also have too many smoking rooms and the entire hotel...
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At the Holiday Inn Express, we strive to provide the most comfortable accommodations to each and every one of our valuable guests; however, this situation was much out of our control. Here is some background information on this particular situation:
This guest was visiting our area for the commencement ceremonies at the local University in town in which his sister...
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This hotel has the basics: Decent facilities, friendly and helpful staff and a very nice breakfast. And, it's right off the highway and close to restaurants, gas stations and supermarket. Unfortunately, it has a rather stale smell throughout the common areas and rooms and there is no workout/gym area. There is a pool, however, but while we were there it...
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mame90,
Thank you for your recent stay, and providing feedback. I'm sorry you found the accommodations less than satisfactory, but pleased to see the staff was a highlight of your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have the honor of serving you again in the future.
Ben J
IHG...
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They have spacious clean rooms, a pool and hot breakfast available in the morning. My wife was not happy about the smell. Definitely smokey smelling in the hallway, and the room did have a certain odor to it, but not unbearable. Overall, certainly a reasonable option for a stop in Morehead.
Dear DocZ03,
Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that...
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Our stay at this hotel was decent for an off-the-interstate hotel. The hotel staff was friendly and helpful, and our room was clean for the most part. While this is not an upscale and fancy hotel by any means, you definitely get your money's worth with a good size room, clean sheets and a nice hot breakfast. For people traveling...
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We stopped at this hotel on our way further south. We found the hotel to be very small and out dated compared to most holiday inn express hotels. The pool area was filthy! There were someone's fake fingernails laying all over the pool area and the pool looked as if it were't cleaned in weeks. We requested a wake up...
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I am sincerely sorry that your stay was not as it should have been. We do greatly appreciate the time you took to verbalize the inconveniences that you experienced.
Just a few weeks prior to your arrival at our property, we sustained wind damage to the roof above the swimming pool. Because of this damage, we were experiencing some leaking...
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I hadn't been to any HI property in about 30 years, so seeing as how hotel options in Morehead were limited, my expectations here were very low. However, I was really surprised by the hotel. The room was really big - if you put a small partial wall between the bed and couch, many hotels (like Hyatt Place) would have...
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Thank you for your review! We are pleased that you were impressed by our property. We strive to make every experience a "WOW" moment. At Holiday Inn Express, no matter how small the town, we work effortlessly to keep our facilities as clean, modern, and up-to-date as possible. With amazing guests like you, we are able to continue working harder...
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I was visiting my daughter in Morehead one more time before she leaves to go to Graduate School. I love this little town and enjoying walking to the different shops. We had a great lunch at the Fuzzy Duck and a wonderful dinner at the Buffulo Wild Wings. We topped it off to a movie at there new theater. It...
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What wonderful guests you all were! We truly appreciate you taking the time to comment on your stay. We only wish that we could have gotten to know you better. We hope that all your travels were safe and exciting.
We hope to see you again in the future.
Peace, Love, and Cinnimon Rolls!
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The Holiday Inn Express in Morehead was excellent. I needed a hotel room for one night while visiting Morehead State University and I don't think I could have picked a better place to stay! The beds are super comfy, the bathroom was nice, the room was clean and stylish, there was free coffee in the room and a mini fridge,...
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We needed an overnight stop during a roadtrip. We picked the hotel based on location and other reviews. Overall, it was a good choice. Location was right off I64 and close to food. Check-in and the room were both very nice. Only negative was the strong smell of cigarette smoke in the 2nd floor hallway. It was barely noticeable in...
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