We stayed at The Holiday Inn Express in Nicholasville and were pleasantly surprised at how clean the room was, how helpful the staff were and how decent the breakfast. We don't usually stay at these kind of chains but we were really happy with the stay in general.
Seems the hotel was fully booked and I had to accept a smoking room. Why oh why can`t people be able to survive one night without smoking in the room ? Despite a good cleaning it still smelt of nicotine. Everything else was fine
Hammy59,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.
Ben J
IHG Care
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stay here while attend a school for two weeks,every morning they had a great breakfast in the dining room, the clerks were very nice especially two, Shanty P. and Heather being from out of town they refered us to all the attraction and local dining factilities. and you have to see Heather's beautiful smile, it will brighten up your whole...
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Thank you for your comments! We truly value the time you spent giving us some feedback we can use to get better. I forwarded your comments on to the breakfast hostesses, Santy and Heather and they appreciated them greatly. Hotels are only as good as it's front-line employees and having quality people in the most important positions benefit the hotel's...
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We planned a two night stay to visit family. Check in went well but, we were on the second floor. Although the hotel says it's non-smoking the hallway on the second floor smelled like a nasty ashtray - not in a minor annoyance way but, in a "hold your breath until you get to your room" sort of way. Fortunately...
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Thank for you taking the time to forward your thoughts to us. We really appreciate it as it helps us know what areas of our service we need to focus on. I am sorry your room wasn't up to par the first evening and I'm glad we had the availablity to get you moved to a different floor. I hate...
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I'd read mixed reviews on this location prior to my week long stay, but in the end it was a little better than I anticipated. Yes, it is an older HI Express and it shows its age in some places, but it's in decent shape overall. No musty room odors to deal with or peeling paint. The wallpaper in the...
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Thank you much for your comments and insights. We appreciate them as it helps us grow to become a better hotel. I am thrilled you enjoyed your stay amidst the age of our property. I am happy to inform you that a major renovation is set to commence in the next quarter. The entire hotel will be revamped and refreshed...
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Hard to find a better place to stay in central Kentucky.
Thank you much for your comments! We truly value your encouraging comments and will be forwarding them along to our staff who work hard everyday to ensure a great experience. We hope to see you back in Nicholasville soon! Take care.
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When we got to our room it was HOT. The air was not on and it was 100 degrees that day. We went to dinner and did a little shopping. When we returned 3 hours later it was still hot and didn't cool off until around 3 AM. I told the front desk that it was very hot and that...
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Thank you for your review. We truly appreciate you staying with us. Holiday Inn Express Nicholasville is about to undergo a major renovation in the coming months to enhance our guest's experience. I apologize for the problems you had with your AC unit. Sometimes when it's that hot outside our in-room AC units are working so hard to keep the...
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My husband has had to "live" in this hotel for 3-4 nights each week for a year. The staff is extremely friendly and helpful and everything is very clean and neat! I highly recommend the Priority Club Rewards Club--earn free nights pretty quickly :-) Good value!!
Thank you for your comments. We truly appreciate your husband's choice to stay with us. I have been able to talk with him on multiple occasions, mostly just to thank him but to get to know him as well. We consider our long-term guests family and we hope they feel the same. Again, thank you so much for your comments.
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We booked 3 non smoking rooms for business and they gave us three smoking rooms. The reception didn't offer any solution and really didn't seem to care at all. The air conditioner is full of dirt and bubbling water. The hotel is in desperate need of renovations. The pool water is more cloudy than a urinal at a sports game....
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Thank you for your response. I'm sorry we were unable to accommodate your non-smoking request. Please know we NEVER change a guest's room type without their permission, especially smoking preference. If a smoking room was booked, that's what was given. There are situations where you can book online for a "Standard Room" which does not guarantee a specific bed type...
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The hotel is very clean.
The staff is excellent and professional except for the grey haired woman who works nights.
If a situation arises where attention must be shown to a particular challenge, the staff (with the exception of the prudence of the aforementioned woman) is more than willing to do what they can to bring about a good resolution....
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Wow! Thank you for your compliments! We take great pride in making sure guests who visit Holiday Inn Express Nicholasville receive a relaxing, memorable experience. I forwarded your compliments to our staff and they loved hearing what you had to say. We truly appreciate your loyalty and hope to see you back in Nicholasville very soon. Take care.
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11 Reviews
