I stayed at the Heritage House when passing through Prestonsburg and found it to be a gracious and pleasant place to spend a night. The property (exterior corridors) is quite large with two, multi-level buildings attached to the lobby/bar/meeting room structure. Check-in was a breeze and the clerk was friendly and knowledgeable. The room was not what I would call... More

I traveled here in October of 2011 on business. Upon entering the site, there is a bar and apparently you can smoke in it because that's what greeted me. The rooms are scary-I felt I needed to fumigate before I unpacked anything. Needless to say, I only stayed a night and won't be staying here again. My advice-find another hotel... More

Rooms were clean. Stayed in a smoking room and of course they always have a funky smell. Carpeting was clean. Beds were nice, but very hard. They man at the front desk was awesome and very friendly. Would stay there again. Need better advertising on the location of the property.

Mildew and musty beyond belief. Went through an entire can of Fabreze with no improvement. I should have stayed on the road a drove to my death.

When this room was booked in advance, we requested a first floor room for various reasons. This was promised. When we went to check in, the lobby and parking lot was full of drunks from karaoke in the adjacent bar. The first floor room became a third floor room. The staff attempted to show us where the elevators were but... More

On a recent business trip I stayed at this hotel. The room was clean and comfortable, pool was cool but felt good, food in hotel was really good. I left a wakeup call but did not recieve it and person at front desk said they called. The deluxe breakfast buffet was lacking variety more what I would call a continental... More

We just stayed at the Heritage House Hotel, in Prestonsburg, Ky. It was a very nice experience. The room was quite clean, the staff friendly, and the prices reasonable. The wifi worked perfectly. Our cell phones worked too, although you can't always expect that in a mountaneous, rural area. It certainly isn't the hotel's fault if cell phones don't work!... More

I am forced to write this in the lobby of the hotel, since my wireless internet does not work. My cell phone doesn't have service in my room, and even though I would have range in a higher floor, they refuse to let me change rooms. They claim that since I walked in the room, it's mine and I cannot... More

My wife and I stayed in Eastern KY to attend a funeral. We saw the positive reviews of The Heritage House on TripAdvisor and decided to book a room. The hotel was in a very convenient location and the room was very clean. We didn't get an opportunity to try the breakfast (overslept) but the coffee was excellent. Also, when... More