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All 15 Kenner hotels

Hilton Garden Inn New Orleans Airport

3.0 of 5
4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
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Hilton Garden Inn New Orleans Airport
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55%
Ranked #8 of 15 hotels in Kenner
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86 reviews from our community

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Traveller rating
    35
    12
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Date Rating
odessa, United States
1 review
3 of 5 stars Reviewed 21 May 2013 NEW

The AC unit is extremely to loud and seems to constantly run no matter what temperature the room is set too. The adjustable setting on the mattress was broken making the bed extremely soft. I woke up with a terrible back pain the following morning and would have been better off sleeping on the floor.

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Review collected in partnership with Hilton Garden Inn

Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
23 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Bridgewater, United States
1 review
2 of 5 stars Reviewed 21 May 2013 NEW

The hotel is listed as located close to the Airport... but...: Long ride on the hotel shuttle from the airport. Long wait for hotel shuttle at the airport (50 min). Room are not clean, sheets feel like someone slept there before... Room are not clean, sheets feel like someone slept there before...

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Review collected in partnership with Hilton Garden Inn

Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
23 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

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Birmingham, United States
1 review
4 of 5 stars Reviewed 9 May 2013

The hotel was very nice and very well priced. The room was clean and our overall experience was okay. The hotel claimed that breakfast was included in the price of the room, but we were charged for breakfast when we sat down to eat. The hotel was great about setting up transportation for us around the city and the staff... More

Was this review helpful? Yes

Review collected in partnership with Hilton Garden Inn

Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 30 April 2013 via mobile

In need of a little decor refreshing. Carpeting all over the hotel is dirty. Great service in the dining room. Well located and quiet. Will I be back, maybe because on the Hilton points. But, could be trying another one next time i have to stay near the airport.

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Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review
3 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We arre in the process of renovating the entire hotel that... More

Ellicott City, Maryland
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 28 April 2013

After a late flight which was delayed even further, we arrived at New Orleans airport , had problems getting rental car then had to go to the Hilton where we thought we would at least find quality room service. We arrived after 11 pm and the clerks at the front desk could barely be bothered to greet us-no cart(or help)... More

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Alexandria, United States
1 review
5 of 5 stars Reviewed 25 April 2013

Did not encounter any problems with stay at Garden Inn Hilton. The hotel was close to Ponchitrain Conference Center and the casino boat. It was easy to get in and out of parking lot. The facility was esceptionally pleasant to look at and clean. The breakfast was good quality and great selection.

Was this review helpful? Yes

Review collected in partnership with Hilton Garden Inn

Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner More

salt lake city
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 22 April 2013

this would not be a good place for a lay over. It took quite awhile to get to the motel. We waited at least one hour for the airport shuttle to pick us up and then it was too late to eat a dinner there. the walls and ceilings are thin, you can here noise all night long. the outside... More

Was this review helpful? Yes
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Unhappy Guest: Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance... More

Dallas
Top Contributor
98 reviews 98 reviews
75 hotel reviews
Reviews in 62 cities Reviews in 62 cities
203 helpful votes 203 helpful votes
3 of 5 stars Reviewed 4 April 2013

This is another local place that was converted to a Hilton Garden. I was hesitant to stay here based on previous reviews, but my travel group had put me here and I didn't change. It is about 5 miles from MSY airport. Many other hotels are closer, about 2 miles from MSY entrance. It is a 3 story hotel next... More

Was this review helpful? Yes 3
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Salem, Oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 14 March 2013

We got this room for a good price on Priceline, and the room itself was better than I expected after reading the reviews on Tripadvisor. We were picked up by the shuttle at the airport the day we checked in, after a reasonable wait time. We put our names on the list for the 5am shuttle the next morning. We... More

Was this review helpful? Yes 4
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 March 2013

After an exhausted day of travel and work, I was finally able to check in after midnight. The white-haired older man working reception that night was finalizing my room, i.e taking credit card for incidentals, etc. After running my credit card, he proceeded to HAND WRITE my entire credit card number on the sheet that was to be filed away.... More

Was this review helpful? Yes 4
Amy S, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review
16 May 2013

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. We do hope you will give us another chance if you... More

 
 
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Additional Information about Hilton Garden Inn New Orleans Airport

Also Known As:
Hilton Garden Inn New Orleans Airport Hotel
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
Kenner Hilton
Address: 4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 hotels in Kenner
Price range (per night): S$128 - 209
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hotel Kenner New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a complimentary hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer a nightly manager's reception with drink specials and complimentary hors d'oevres along with dinner in room dining and a 24 hour lobby Pantry for sundry and other food items. The Hotel Kenner also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. All rooms feature refrigerators, microwaves, coffeemakers, work desks, two phones, complimentary high-speed Internet access, Wi-Fi, PrinterOn capabilities, voicemail, dataports, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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