First of all if I could rate this 0 - 1/2 star I would. The first experience I had at L'auberge was having to wait almost an hour in line to check in. After arriving in our room (which the room was clean and nice) we decided to go look around and do a little gambling in the casino. Upon...
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I have stayed here many times and it continues to be a favorite. The spa is fabulous. The pool, lazy river and swim up bar provide a relaxing and fun atmosphere. Employees are friendly and helpful. The florist puts together superb arrangments. The gambling is always fun. Jack Daniels Grill, the Cafe and Asia have excellent menu selections. You cannot...
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I've actually stayed here twice and enjoyed it both times. The table do have high limits and I lost quite a bit but I did find some slots that I won on. The front desk people were very nice. My husband got our stuff out of our room when we were checking out (because I was still in the casino)...
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We appreciate your recent visit to L'Auberge Lake Charles and thank you for reviewing your experience! We are very glad to hear that we were able to successfully return your purse to you that was left in your room. Your comments will be passed on so that the staff can be recognized.
Thanks again for your review and we look...
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Team members were friendly and very helpful. Our room was beautiful and very comfortable. Food is great and the casino floor was a lot of fun. Our favorite part of the property was the lazy river and pool. It was a great time for the whole family! We will be returning.
Thanks so much for your review! We’re glad that your family enjoyed your recent visit to L’Auberge and appreciate the pictures that you posted from our pool area. We’d love to see you again soon! Our Liquid Society pool parties start this Thursday night and continue on every Thursday night through the end of August. Be sure to check out...
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My husband and I went on a two-day trip to L'Auberge Casino and Hotel in Lake Charles, La to explore the area and do a little gambling. It is not far from us as we live in the Houston area. When I made the reservation I requested a high floor and a river view as I had read on trip...
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My wife and I planned this trip for over a month ago for an early mothers day weekend when we call the hotel staff said we were entitled to a free room so we were excited that we had an extra night. When we got there all seemed well but it must have been the weekend for weddings and bachelor/bachelorette...
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Thank you for taking the time to inform us of your experience, it is helpful and important to us. I am terribly sorry to learn of the condition of your hotel room and appreciate that you listed your room number so that we are able to easily identify which room you stayed in and address the mattresses and other issues...
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The staff was fantastic, the restaurants were great, room services was wonderful and won $200..thank you
You are most certainly welcome! We appreciate your kind words and congratulate you on your win! We look forward to welcoming you back for another exciting trip.
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Coming from Houston, the two hour mini trip to Lauberge du Lac is a nice getaway. I prefer to go in the warmer months as the pool provides some relief from the Texas heat and I am not forced to gamble the whole trip. When you enter the hotel it has the feel of a Colorado ski lodge which I...
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Thanks for taking the quick trip over the border to visit us at L’Auberge Lake Charles!
Since its premier last year, Ember Grille & Wine Bar has been extremely popular, and we are glad that you enjoyed it. We have recently made some exciting changes to the menu that we know you will love!
In the casino, the table game...
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First off, the Casino and restaurant itself was very nice. However, that cannot be said about the rooms and check out process. The first room I checked into (823) the bathroom was so gross I wanted to throw up! The tub looks like it was not cleaned on the outside and grim was all on the side of the tub....
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We are so sorry to hear about your recent experience at L’Auberge. The condition of your rooms and the behavior of our team member is by no means acceptable and this does not reflect the experience that we promise to our guests. We have been working with hotel management to address your issues. Can you please contact us at guestservices@ldlmail.com?...
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I spent the first week of April at the resort. The place was awesome. The staff was over the top courteous and it reminded me of what I love about the south. I could have spent the whole week without leaving the property because there was so much to do. The golf course was great. There were concerts at night...
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Thanks for your kind words. We are extremely appreciative of your stay and your review. As a destination resort, we at L’Auberge are glad to hear you found that there would be no need to leave during your stay. With new and exciting experiences happening every day, we look forward to welcoming you back soon!
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