Old exterior. But surprisingly, nice inside. Clean, comfy! Receptionists are friendly. I didnt run into any problems.

We enjoyed our stay here so much. We were in for only one night, but our flight got cancelled due to tornadoes in Texas, so we couldn't get out for another two days. We wanted to be closer to the airport our last day in New Orleans, so just booked something on Hotwire in Metairie for the one night. They... More

We travelled to New Orleans for a reunion and decided to stay in Metairie due to the high prices for hotel rooms in the French Quarter. We got a good rate on the Sheraton Metairie but had to pay in advance for the room. The hotel property is very conveniently located off I-10 at Causeway Blvd so you have easy... More

After staying at the Sheraton Metairie, I found that I was pleased with how bright and cheerful the hotel itself was (except for the pool, which was a wreck. Half of the tiles alongside the pool walls had fallen off, making a big mess). Our room was well kept and clean, and the lobby was very welcoming. However I was... More

Every single aspect of the stay was terrible, but the hotel looked nice and the room was fine. Horrible unattentive service by every person that worked there. Every time someone had a chance to be addequate they let me down. It was shocking really. They need to retrain everyone there or something. Just horrible, horrible, employees. Positives: pass to a... More

We needed a hotel for an overnight stay prior to our cruise that was leaving the next day. This location worked well since it was easy to get to from the airport, and to get to the cruise terminal the next day. We were a bit early arriving and had to wait until our room was ready (not a criticism!),... More

After a long day of driving, my husband and I arrived at the Sheraton in Metairie just after 3:00 pm (the beginning of check-in time). I was told my room was not ready even though it was after the acceptable check-in time. When I asked when I could expect my room (or an alternate room) to be ready, I was... More

If you wish to visit the Big Easy, but not stay in the 'Quarter' this is a very good choice with clean updated facility, free parking, free wifi, decent food and beverage service and value rates. This hotel is specifically for those who are planning to drive, as there is little in walking range, but it is an ideal point... More

Stayed here on 3/13/12 and while the rooms have recently been re-done, the room I stayed in had a stale, musty odor which could have been a result of the A/C being below par. There are not any restaurants or entertainment nearby and no taxis on-hand. We waited 30 minutes for a cab and finally had to take our own... More