We've stayed at quite a few Best Western Plus hotels and always have a great experience. This was a bit odd. The front desk staff was OK for us, yet they had some issues with another guest and voiced their opinions in front of us. More in the "not my job" approach, but it was pretty rude. Our room was... More

Stayed at the Waterville Grand (Best Western Plus) this past weekend and what a nice surprise to see all the updates and remodeling they have done! Very impressed with this hotel, the new bar and the food at the hotel was very good and a good value! We ate dinner and breakfast there. I was very impressed to see they... More

I look forward to staying here every year, during our churches annual conference in your city. The remodel has made this hotel like new. Great Job!! The staff are so friendly and alaways ready to help. Keep up the good work!! More

Entire staff is very friendly and helpful. They go out of their way to make your stay enjoyable. This is like a home away from home for me. It is great that there is a restaurant available so I don't have to leave in the morning or evening for meals unless I want. More

My girlfriend and I decided to get a room for Valentine's Day for a little getaway this year. We couldn't have picked a better hotel! From the second you walk into the lobby you can tell the hotel has been recently renovated: new carpet, furniture, everything. The room was no exception, having all the amenities you would expect: a huge... More

I stayed here as a part of a scholarship reading in Waterville. I heard management say that the hotel was recently renovated which made me feel a lot more comfortable as the outside of the property seemed a little old. The hotel definitely did not let me down, it was one of the best Best Western hotels I've stayed at,... More

Have stayed at this Hotel for almost 15 years. I have stayed in many hotels over the last 30 years, none have shown the care and concern for their guests as this one.The latest upgrades are wonderful. The staff from top to bottom offer 1st class service. This hotel is a pleasure to recommend. RandyS More

been staying here off and on for about a year and what a great experience and value. Been recently updated new everything great place. More

great rooms super internet very nice breakfast server More