This place just completed renovation of all rooms earlier this year. The rooms are clean and comfortable. The complimentary full breakfast and shuttle service make your life so much eaier. Most of their staff are very friendly and helpful making you feel like you are part of their family. I have made this place my home every time I travel...
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Reviewed 22 December 2011
Thank you for your review. I am glad the Hyatt house in Gaithersburg has become a "Home away from home" for you. We certainly appreciate you also sharing your newly renovated home with your friends as well. The evening social is a favorite time of mine as guests such as yourself are able to wind down after a long day...
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The Hyatt House in Gaithersburg has been my home three to four nights a week for the last ten months. It was recently renovated, so all the rooms have new furniture, fixtures and appliances. The management and staff are absolutely lovely people. They consistently go out of their way to ensure guest guest comfort. Highly recommend!
Thank you for your review, I am glad that we as a staff consistenly go out of our way to ensure your comfort as a guest of our hotel. We look forward to having you continue to stay with us in the future.
Many thanks,
Shaune Johnson
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We spent a week at this hotel and we thought that it couldn't have been better. The rooms were spacious since the hotel is a former apartment complex. We originally had a one bedroom, which was nice, but were able to upgrad to a two bedroom, and never felt cramped the whole time we were there. Extremely well furnished, with...
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Thank you for your response. It means a lot that you felt our hotel is one of the best! We have completed renovations of all of our rooms so each and every guest can have a similar experience to yours. The hotel has always been a hotel but our large rooms and appearance give the look of a building that...
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Lovely clean hotel with the best staff made us feel warm and fuzzy. Roomy and quiet....loved it. would recommend to any travelers.
Thank you for your review! I am glad you enjoyed your stay at the hotel and more importantly the staff. To go along with our newly renovated rooms we have a staff that genuinely wants to meet and exceed all guest expecations. We look forward to having you again.
Many thanks,
Shaune Johnson
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I agree with other Tripadvisor comments that the quality of this stay was infinitely better than expected with excellent value for money.
I stayed in a two bedroom apartment and also visited a friend in their one bedroom apartment. Both were of a good size, very clean and with good amenities. The rooms were cleaned on a daily basis by...
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Thank you for your review! I am glad that we met and exceeded your expectations while staying at the hotel. While undergoing renovations we also upgraded our bedding package with brand new Hyatt Grand beds and other features to the package. The evening social is one of my favorites as well, you can have a light snack or even a...
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We stayed in a 2 bedroom, 2 bath suite and it was wonderful! I did not expect this quality for the price we paid. I could not find anything wrong with the accommodation - on the contrary, they offered way more than one is used to for hotels at this price range. The included breakfast is quite a spread and...
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Thank you for your review Janette, I am glad you enjoyed your stay here at the hotel. We look forwawrd to providing genuine hospitality to you and anyone you may recommend in the future.
Many thanks,
Shaune Johnson
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My wife and I went to visit our son in Gaithersburg. The long term stay hotel has recently undergone a rennovation We had a one bedroom suite. Very roomy and immaculate. The staff was wonderful and responded quickly with answers to questions we had.. A full breakfast was included in the nightly charge, and the daily rate was less than...
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Thank you for your review AnoniaDon, I am glad you enjoyed your stay. While our niche certainly is for extended stay we are also a great fit for any length of stay as every guest loves an upgrade. All 140 of our newly renovated rooms are full suites which give you more space than the ordinary hotel room. We look...
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We had a great stay at the Hyatt! I was expecting a great hotel because of the reviews but it was more than I expected at the price I was paying. It was just an overnight stay but I wish we could stay forever!!! The suite was awesome! Very clean, very neat. The bed was very comfortable. I didn't want...
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Thank you for your review Iorna568, I am glad you and your family enjoyed our newly renovated suites. We look forward to having you and your family stay at the hotel in the near future.
Many thanks,
Shaune Johnson
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We were 4 adults and 2 children. We booked the 2 bedroom, 2 bath suite which was excellent, very spacious, clean and very accessible to highways and DC was just 30 minutes away. There were many restaurants close by. This roon easily held our family of 6. Each couple had a bedroom with a private bath and the kids slept...
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Thank you for your review KimP, I am sorry that your stay was less than perfect. Providing excellent customer service is my #1 priority at the hotel and from your review it sounds like we didn't meet your expectations. I can ensure you that I will coach and counsel my staff so other guests don't have a similar experience. I...
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We have stayed here once before and happen to locate this great place again. The staff was wonderful and friendly, the price was great and the rooms are perfect. It has a full kitchen, great for a couple just getting away. We will make sure we stay here whenever we are in Maryland.
Thank you for your response, we at the Hyatt house are certainly pleased that you enjoyed your stay at the hotel and will always welcome you back to your new home in Maryland. I would love to meet you the next time you stay as it would be my pleasure to personally welcome you back.
Many thanks,
Shaune Johnson
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