I can't believe how good this hotel was. Its cost was reasonable for its location. We were very impressed the minute we opened the door to our room. The bed was massive. The best thing about this hotel was the breakfast. Full buffet breakfest 20 dollars. We had an 8 hour drive ahead of us so we made full use...
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Hello robertcoleman1986—my sincerest thanks for this review that you recently posted. You complimented us on several aspects of the hotel that are very important to us and I am pleased that we were able to satisfy you so well. If your travels bring you back to this area, please look us up again. We would love to be your host...
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The value of the hotel is the special rate I got as an artist and its proximity to the Montgomery County fairgrounds which is the venue for a number of shows and craft fairs. While the hotel has been given a bit of a facelift in the past 18 months to 2 years, it could use further refurbishing. The bathrooms...
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Hello editted—thank you for faking the time to post comments about your recent stay at our hotel. I am pleased that you found value in the rate and location by using our hotel. This is a very important part of the equation in ensuring your satisfaction and thus enhancing our business. I understand the comments that you made and have...
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As best as I can tell, this is a Carter area hotel, originally a Marriot, now a Hilton. The property is ok. Not convenient to anything, so seems to be used for tourist groups, or government meetings where I assume they got a great rate (obviously not all agencies are the GSA). Given the quality of the rooms, I thought...
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Hello Georgemia-- Thank you for choosing our hotel for your recent stay and for taking the time to post a response and let us and others know of your experience. I appreciate that overall your comments were favorable, but am disappointed that you felt some items were deficient. I assure you that we do meet all of Hilton’s standards and...
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I write this as a constant traveler. Just with Hilton brand properties I do around 80 nights per year.
For only the second time in my life, I returned to my room after a hard days work to find the room had not been serviced. The bed was unmade, towels on the floor where I had left them, nothing had...
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Hello SoFLme—Thank you for taking the time to let us know of the concern you had during your recent stay at our hotel. We take comments such as yours very seriously and with all of the detail you provided we were able to research your concern. I am sorry that we did not service your room the way we should...
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I had mixed feelings about his hotel. The first time the front desk group was friendly and nice and the second time the front desk person was so rude. His name was "Tshira". He had no name tag and I had to ask him to write his name because he was so rude. He did not know how to smile,...
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Hello A S M S—Thank you for taking the time to post a critique about your recent stay at our hotel. I am pleased that you were able to make such positive comments about our front desk and restaurant I am equally concerned that you have described some difficulties with one of the members of our staff. I have discussed...
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What can I say? I was a little worried after reading some of the reviews here and on different sites. I am wondering if the reviewers were just angry about an isolated incident. I have nothing both good things to say about the hotel.The room was clean, the maids were friendly, and front desk staff very friendly and willing to...
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Hello VanegeRB—Thank you for taking the time to write a review about our hotel and to put it on TripAdvisor. You hit on some very important aspects of the hotel and I am pleased that you found them all to your liking. Like you, I am very concerned about negative comments that may be made. We spend a great deal...
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I visited here on a recent business trip to IBM in Gaithersburg. I thought the room rate was very reasonable for the DC area. For my purposes the location was good, right off a main artery. However, there is not much within walking distance. The Metro station is only about 3 miles away, a short drive with plenty of parking....
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Hello waxrash—Thank you for choosing the Hilton Gaithersburg for your recent business trip to IBM (one of our favorite close neighbors). It is always a pleasure to have visitors to IBM stay with us and we are delighted that you chose us. I appreciate your comments about the hotel and the nice PR you gave us on the hotel and...
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We were only staying one night, but the reason we chose this Hilton was because it had a Starbucks Coffee Cafe (okay, I admit we're a little nuts about our morning coffee, but it's one of the "priorities" we look for when traveling!). Anyway, we get to the hotel & the gal at the desk was very accommodating as we...
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Hello Linnie D-- Thank you for taking the time to give us such detailed comments about your recent stay at our hotel. I have read through your remarks and have shared them with several members of our management staff to get to the bottom of your concerns. I truly apologize that the hotel did not measure up to your standards...
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Stayed here for one night in April 2012. Reserved a room with a single king but was informed upon check-in (at 3:30 PM) that the hotel was full and only two queens were available. Asked politely if they were sure that nothing was available, the front desk clerk checked again and was able to find a king room. Room was...
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Hello MKS236--Thank you for choosing our hotel for your recent stay and for taking the time to tell us and others about your experience. I am pleased that we were able to accommodate your requests and happy that your question about late check put got cleared up to your satisfaction. I am sorry that there was a miscommunication about that...
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I stayed at the Hilton for the past 3 days and the staff were very friendly and helpful. Check-in was seamless, room was clean and comfortable.
Hello Harry S—Thanks for posting this response about your recent stay in our hotel. You not only made my day, you made my month. Your comments identify the most important elements of a hotel stay and I am delighted that we were able to take care of you and deserve such positive comments. I have shared them in our morning...
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115 Reviews
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