As expected, a good solid experience for the money. Front desk staff (Alex) was great, very welcoming, made you really feel at home. Inconsistent housekeeping (no shampoo the first day, no replacement of in-room coffee the next) but overall clean and comfortable.
Dear Joe R,
Thank you for your positive review! What a pleasure it is to hear how Alex at the front desk was able to make you feel at home while in the hotel! Our front desk team takes great pride in making every guest feel just the way you did!
I am so sorry about the inconsistency in the...
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as always nice place with everything you need, here on business and would stay again.
Dear Mark P,
This is Brian Gearhart, General Manager of the Hampton Inn Germantown. Thank you for your positive review! I'm glad that you enjoyed your stay and that we were able to accommodate you with everything you needed during your business trip! Thanks again for for reviewing our hotel and also for choosing to stay with us.
Many Thanks,...
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I stayed at the hampton inn and have never encountered such a friendly staff. Stay there all the time and plan to continue visiting the germantown area.
Dear James S,
I'm Brian, General Manager at the Hampton Inn Germantown. Thank you for writing a review about your stay with us in Maryland! What a pleasure it is to hear about how our team members have created such a positive experience for you! As General Manager, I've been lucky enough to work with this fantastic team for the...
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I stayed here while on business in the area and the staff were very helpful and freindly. Check-in was easy, breakfast was okay...they didn;t have any fruit available when I stayed, but the breakfast area was clean.
Dear Harry S,
This is Brian Gearhart, General Manager at the Hampton Inn Germantown. Thank you for your positive feedback! I'm so glad that you enjoyed your recent business trip to our hotel. I apologize that you were unable to locate our fruit station during breakfast as it can sometimes be tricky to locate! Next time you visit you will...
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We stayed here while visiting family. Front desk staff was GREAT! Cookies were a nice touch. Location was easy access, price more than fair, bed was comfortable. It's a little run down, well used, and could use some spiffing up, but I never felt unsafe. It was clean and comfortable, fine for a place to sleep. Breakfast was better than...
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This is Brian Gearhart, General Manager of the Hampton Inn Germantown. Thanks so much for your positive review! I’m glad you and your family enjoyed staying at our property. And I am thrilled we were able to exceed your expectations with our hot breakfast. Thank you for taking the time to write this review—I’ll be sure to share it with...
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We have stayed here many times in the past while attending a youth sporting event. We made our reservation several months in advance and especially reserved one of the two-room suite style rooms. We have stayed in those in the past and though they are more expensive, they work best for our family.
Upon check-in, we were informed the person...
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Hi i am about to stay at this hotel and cant wait to. it seems like it is really nice. it went thru some renvations and looks really nice. having a family reunion group at this hotel.
We stayed at the Inn for three nights for a family affair. The room was on the sixth floor. We unfortunately were placed in the middle of a wedding party. The first night I went to take a shower and the water was lukewarm. Next5 day I reported it and by the time we got back to the hotle in...
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I stay at Hampton Inns all the time. Usually the front desk is friendly and helpful. This Hampton Inn didn't live up to my expectation unfortunately. I am a HH member. I should recieve a USA Today in the morning. They missed the first day and second and 3rd day it was not there until 730AM, a little to late...
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This is a great spot if you are a party animal and have no desire to sleep before 3 a.m. Do not count on the management to quiet things down; it ain't gonna happen. Calling the police is the only way. They do have a nice breakfast, however; and the staff are friendly.
Dear GinnyLu,
Thank you for taking the time to post a review about our hotel. Also, thank you for noticing our friendly staff and complimentary breakfast. Our staff takes pride in their customer service-I'll let them know that you appreciated their efforts.
I am so sorry about the noise you experienced from our returning wedding guests throughout the night. Unfortunately...
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