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All 15 Laurel hotels

Holiday Inn Laurel West-I-95/RT 198W

3.0 of 5
15101 Sweitzer Lane, Laurel, MD 20707
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Holiday Inn Laurel West-I-95/RT 198W
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Ranked #2 of 15 hotels in Laurel
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143 reviews from our community

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Sterling Heights, MI
Top Contributor
89 reviews 89 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 9 June 2013

I was worried about this one because I'd read so much negative stuff on TripAdvisor. When I arrived, Natacha gave me a huge smile and welcomed me. Even though Holiday Inn has recently changed its Priority Club program, and it is harder to earn points, Natacha treated me like I was a member of a royal family. She offered me... More

Was this review helpful? Yes 1
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
11 June 2013

Thank you so much for choosing to stay with us here at the Holiday Inn Laurel West and sharing your experience, we sincerely appreciate it. I make it a point to review all comments and reviews of our hotel to constantly keep our staff focused on improving our service and our product, your feedback will certainly give everyone a reason... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 June 2013 via mobile

All staff is EXTREMELY rude and will not help with anythin or won't even give you extra towels or blankets bathrooms are terrible. Toilets don't flush and shower is just absolutely terrible. I would not recommend to anyone.

Was this review helpful? Yes 1
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
7 June 2013

Good day, let me start out by apologizing for the experience that you had here at our hotel. If you read below at the many accolades we receive regarding our service and our staff, this is certainly out of the norm - but it obviously did take place - and again for that, I do sincerely apologize. I can tell... More

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3 of 5 stars Reviewed 30 May 2013

stayed recently for a soccer tournament event. every person in our group had a comment about the lack of effort put into the housekeeping. my son found a slim jim under my bed and there were crumbs and candy under the chair. you can tell an effort was made, but half hearted at best. free wifi was good, but spotty.... More

Was this review helpful? Yes 1
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
3 June 2013

Good day, first I would like to thank you for staying with us. Secondly, let me sincerely apologize for not meeting your expectations. We strive to provide a clean, well maintained hotel with a staff that offers outstanding service in a hassle free environment - and from your comments, it certainly sounds as if we did not achieve our goal.... More

Palm Harbor, Florida
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 24 May 2013

Let me preface this by saying I stay at a lot of hotels, but not a lot of Holiday Inns. There was nothing intrinsically wrong with this property - the front desk staff was helpful, the room was clean, the bed was okay. There was nothing great about the property either. Inside it felt a little dark. There's an Outback... More

Was this review helpful? Yes 3
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
28 May 2013

Good day, thank you for sharing your experience and comments, and thank you for staying with us. I make it a point to review all guest comments in order to keep our staff always trying to improve our service and our property. We strive for excellence in service and want every guest to leave extremely satisfied! Based on your comments,... More

Dundalk, Maryland
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 12 May 2013

From the warm, helpful and professional check in (Thanks Bryan). To the outstanding daily room service. The beds are absolutely dreamy. The shower head (whatever it was) delicious. I could have stayed in there all day. The rooms, the hotel, the property was always very clean. The hotel staff couldn't be nicer. Thanks to Joel for the help with the... More

Was this review helpful? Yes 2
See 3 more reviews by MissFirst for Laurel
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
14 May 2013

Good day and thank you so much for sharing your experience from your recent stay here with us at the Holiday Inn Laurel. Out team strives to have every guest leave our hotel wanting to return, as well as recommend us whenever they know someone may be traveling to the Laurel, Maryland area. I will be sure to share all... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013 via mobile

Front desk staff were awesome (Natacha)!!!!! My room stayed fresh and clean everyday thanks (Rosy). The food was awsome (Helder) and so was the kitchen and dining room staff. Great hotel.....Thanks guys.

Was this review helpful? Yes 1
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
10 May 2013

Thank you so much for choosing to stay with us here at the Holiday Inn Laurel!!! In addition, thank you for sharing the great experiences you have had here. The best recommendations we can get are from guests who take the time to express how their experience went - unsolicited. As we strive to provide the best guest service possible,... More

1 review
5 of 5 stars Reviewed 8 May 2013

Everything was great. The front desk was GREAT. very very helpful with everything all your needs. And the beds was the best went home and looking to buy the same bed. Love the weight room able to hit all areas. If I'm back up this way I know where I'm going to stay.

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Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
10 May 2013

Good day, I wanted to thank you for your response and sharing your experience regarding your recent stay here at the Holiday Inn Laurel hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service culture and our property. We strive for "Excellence" in service and... More

Glasbury-on-Wye, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 May 2013

We've stayed here several times in order to visit with elderly relatives in Laurel. So now it's like coming home. From Natascha on the front desk, who always has a welcoming smile, to Marta and her colleahues who provide the breakfasts, we find all the staff friendly and make us feel welcome. The bed was very comfortable and the room... More

Was this review helpful? Yes 2
See 3 more reviews by Owens-Woodall for Laurel
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
8 May 2013

Thank you so much for choosing to stay with us here at the Holiday Inn Laurel West and sharing your experience. We sincerely appreciate all of your wonderful comments. As you mentioned, our staff is very friendly and focuses on making each guest experience a great one!! I will be sure to pass your comments on to Natacha, Marta and... More

Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2013

Had meeting nearby so stopped here to do some work. As it turned out, the restaurant was closed but the staff could not have been more welcoming and helpful, providing me with a coffee, helping me get wifi set up etc. Cannot comment on rooms as did not stay but very impressed by the staff.

Was this review helpful? Yes 2
Gyrod H, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
6 May 2013

Good day, thank you for the wonderful comments about our staff here at the Holiday Inn Laurel West. We truly take pride in going above and beyond for all of our guest. Whether staying with us or stopping by for a quick meeting, you are considered family as soon as you step through our doors. I will be sure to... More

San Antonio, Texas
Top Contributor
76 reviews 76 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 11 April 2013

Convenient hotel to Interstate 95 and the Olney Theater, which was my reason for staying here. Service was fine, a small fitness center was acceptable. But the bed was one of the worst I've ever slept on. It was some foam concoction with absolutely no give. It was like sleeping on a sheet of plywood. Or should I say lying... More

Was this review helpful? Yes
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review
14 April 2013

Thank you for your business. I am sorry that you did not enjoy our beds. We receive many positive comments about them. We appreciate your opinion and feedback. Regards, John De Piro More

 
 
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Additional Information about Holiday Inn Laurel West-I-95/RT 198W

Also Known As:
Holiday Inn Laurel West-i-95/Rt 198w Hotel Laurel
Holiday Inn Laurel West-i-95/Rt 198w Hotel
Holiday Inn Laurel
Laurel Holiday Inn
Address: 15101 Sweitzer Lane, Laurel, MD 20707
Phone Number:
Region: United States > Maryland > Laurel
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Laurel
#1 Business Hotels in Laurel
Price range (per night): S$106 - 210
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Laurel-West hotel a 2007 Intercontinental Hotels Group Renovation Award winner. This full service Laurel, MD hotel is conveniently located at I-95/Rt 198W, exit 33B. Whether you are going to Washington DC or Baltimore, we are centrally located to both locations with easy access. Great amenities corporate guests expect, including complimentary high-speed Internet, business center, and newly refreshed fitness center. Take refreshing dip in our indoor heated pool in our spacious atrium. Begin your day at Atrium Café with a great breakfast, kids 12 and under eat free. Coming 1st quarter 2009 all Platinum and Gold Priority Club members will have access to the 6th floor Executive Club Lounge. A relaxing upscale space, the club level lounge offers complimentary breakfast, d oeuvres and variety of beverage options. End your busy day with a spectacular dinner onsite at Outback Steakhouse. Cheer on local sports teams including the Washington Redskins at FedEx Field, Baltimore Orioles at Camden Yards or the Baltimore Ravens at M&T Bank Stadium. Other local attractions include Laurel horse racing track, Gardens Ice House and Fairlands Athletic Complex. Area business include: UPS, Verizon, Fort Meade, Dreyer s Ice Cream, John Hopkins Applied Physics/Kossiakoff and Lockheed Martin. Local business parks include Sweitzer Lane and Tech Road. ... more   less 
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