Went to the club and the attendant was sitting on her butt playing with a smart device. Despite the fact club had almost 40 minutes to go asked when the picked over eggs and food would be replaced and was told not going to happen. Said I would tell the GM and she said who cares. My last stay here...
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A very nice property, well appointed and friendly. It still looks and feels new. Both the inside and outside areas are very nice. It is just far enough from "civilization" to have a countryside feel with
Iots of trees and green (at least this time of year!). I was greeted by manager in the public area and asked about my...
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A earful hotel. With very clean rooms and a great gym.
I stayed here on business for 2 nights the last weekend in April. It’s about a 10 minute drive to the airport and Arundel Mills Shopping Center. It was clean and the staff was professional. I stayed in a room on the 6th floor with a king bed, which I prefer to do when traveling alone. The bathroom is a...
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Thank you for your review of the Westin BWI! I appreciate the detail and cantor of your comments about the hotel and its services. Our goal is to live up to the Westin brand standard and exceed our guest’s expectation. The rooms do feature the trademarked Heavenly Bed and Heavenly Shower, as well as a themed restaurant, Luminous, which you...
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Stayed here for 3 nights to attend a conference and really liked this place. Had very attentive but laid back staff and was very quiet despite its close proximity to BWI airport. Modern Westin decor and pretty clean overall. Comfortable room and bed. They threw in a free breakfast which was good but not stunning- probably to compete with the...
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Thank you for your review of the rejuvenating Westin BWI. You captured the essence of what we seek to achieve at our hotel which is a relaxing, personal experience that refreshes but not over-powers. The hotel does feature the Heavenly Bed, which you noticed, the spacious Westin Workout which includes a generous pool and hot tub area (and you are...
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We stayed here April 3rd, 2012 ...This Westin offers very convenient access to BWI Airport. The shuttle service and on-site weekly parking worked out great for us. The front desk appeared to be training a new hire. The trainer should have consentrated on helping people in order and not jump back and forth until the new person was ready to...
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Thank you for your review of the Westin BWI. I apologize that your stay fell short of your expectations and that we didn’t give you our full attention during your time at the front desk. We’ll certainly need to work smarter during our training process. I can assure you that our goal at Westin BWI is to exceed brand standards...
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Only hear for a night and used my starwood points. Check in was easy, plenty of parking. Front desk was very nice. We were there a little bit early but had no issues. Lobby and bar/lounge area was nice. Room on the 5th floor was typical westin standard, which is nice. We had a second robe brought up around 9...
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Thank you for your review of the rejuvenating Westin BWI. It’s always a pleasure to welcome an SPG guest, especially one that’s taking advantage of our award winning points program. I’m glad you found everything to your liking and that you had the opportunity to dine in our restaurant. You chose two dishes that are easily the favorites of our...
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The good: The room was clean and with a good layout. The pictures here on TripAdvisor are accurate. Front desk hotel staff on the second day of my stay were very good and fixed the reservation problem left over from the first day. Attractive bathroom.
The bad: Check in on the first day (a Saturday afternoon) was poor; they didn't...
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Thank you for your review of the Westin BWI! First, please accept my apology for the confusion you experienced during your arrival on Saturday and for the “frowny” service you received at the front desk. In terms of your comment about the bath room, both the water temperature and the ventilation are being addressed. I do appreciate all of your...
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I stay at this hotel frequently for business, and I really enjoy staying here.
The front desk staff are consistently helpful and efficient, and very accommodating of my request for a high floor room away from the elevator.
The "heavenly bed" always provides a great night's sleep, and the walls are thick enough that you don't hear your neighbor. Also...
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Thank you for your kind comments about the staff, facility and service at the Westin BWI. You nailed it! We’re fortunate to have a friendly, professional, accommodating staff to accompany the Westin’s rejuvenating environment and trademarked restful “Heavenly Bed”. You’re also correct about our breakfast service. With so many of our guest enjoying the bountiful buffet that includes the made-to-order...
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Large clean rooms. Standard westin with above standard workout area. Nice hotel bar but didn't try the food.
Thank you for your positive comments about the Westin BWI. Though your review was succinct, it aptly captures the spirit of the hotel as we do feature many of the amenities that define the Westin brand, including the Heavenly Bed, Heavenly Shower, Westin Workout (the spacious gym you mentioned), the New Balance Gear Lending Program and an assortment of Super...
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