I was very impressed when I arrived and was greeted by such a warm staff at the front desk. She was quick, but personable as I was exhausted and juggling traveling alone with an infant. She got me checked in my room and a crib delivered very quickly.
My room was nice enough, but far from clean. Under the night...
More
Thank you for your helpful review of the Westin BWI. I’m glad you experienced our instinctive service that, I feel, truly represents the spirit of the Westin brand. I understand that traveling with children can add additional stress to an already difficult time and I’m glad that we were able to help, even in the slightest. Please accept my apology...
More
The overall hotel was clean, accommodating and the room very comfortable. The restaurant was pleasant and well priced. When I checked in there was a woman complaining about not getting a room with a double bed, even though she had a friend make the reservation and the friend did not request a double. The hotel was full and had no...
More
Thank you for your nice review of the Westin BWI and your reassuring comments about our Front Office Manager, Patricia Powell. We try our best to anticipate and accommodate all of our guests’ requests, but sometimes we just can’t, and our goal then is to look for an acceptable alternative. As you experienced, our spacious rooms and trademarked Heavenly Beds,...
More
Upon arrival, property was well kept and inviting. Octavia at front desk was professional in appearance and displayed excellent hospitality skills. My room was clean and fresh. Late nite dinner was very good. I enjoyed the large work out area, including fact that all the equipment is upto date. Breakfast with Rashad at the omellet station was hot and delicous....
More
We missed our flight and booked through hotwire for $75... they provided airport pickup and drop .. it was very nice hotel with big room and nice swimming pool ... the restaurent was alo accomodating and nice .. would book again for this price.
Thank you for your patronage and review of the rejuvenating Westin BWI! Yes, I am fortunate to have an enthusiastic professional like Octavia at the front desk and Rashad, our resident breakfast king, providing exceptional service on the omelet station in the mornings. I’m glad you had the opportunity to experience some of our personal, instinctive service from the excellent...
More
This was a great place to reach after a long flight. The rooms were clean looking and there was a nice bathroom. The room service was great, and we enjoyed our stay. The breakfast was rather overpriced - $10 for an egg sandwich - and there isn't anywhere else particularly nice nearby to find breakfast elsewhere. Altogether, a good stay...
More
Thank you for your patronage of the Westin BWI. I’m glad you discovered the renewing experience of the heavenly bed and heavenly shower, the distinctive food and beverage offerings and the general rejuvenating ambiance that is the Westin brand. I do apologize for the price of some of the menu items and we’ll certainly take a close look at it...
More
I arrived at BWI at midnight. The shuttle service was prompt, but upon arrival at 1am the one clerk on duty took 15 minutes to check in the guest ahead of me. The room was clean, with great bedding but the towels were old and two had substantial tears in them. Then at breakfast I asked for a "healthy option"...
More
Thank you for your review and for choosing to stay with the Westin Baltimore Washington Airport - BWI. We apologize for the inconveniences that you experienced while checking in and your dining experience. It is reviews like this that open our eyes to the quality of service that our guests are receiving. Your business is very much appreciated and we...
More
I travel into Baltimore frequently and have never been disappointed with the Westin. Take a taxi from the airport for aprox 15- 20 dollars, waiting for the shuttle can take forever and once on the shuttle they make multiple stops and the time line can be very long. Not worth the time! Check in is always quick and pleasant. The...
More
Thank you for your review and for choosing to stay with the Westin BWI. We appreciate your business and your thorough review. I do understand that walking through the lobby to get to the Westin Pool and WORKOUT can be a little daunting, especially if you're looking for just a little quiet time. Please feel free to utilize one of...
More
The BWI Westin is a modern, clean, comfortable hotel, just what you would expect for a Westin. The service was very good, food was excellent and not overpriced like some hotel restaurants. The room was spacious and clean, the bed very comfortable. We used their Park, Stay, and Fly package. It lets you park your vehicle for free while you...
More
Thank you for choosing to stay with us at the Westin BWI. We truly appreciate your business and your review of our Park, Stay and Fly package! It is a wonderful, value filled package filled and it is refreshing to hear that you experienced customer service beyond your expectations. We look forward to welcoming you back the next time you...
More
This satsified all the criteria for business travel, clean, upscale, updated, huge bathroom, comfy bed, quite, great in room coffee, huge fitness center. Great omlette from room service.
Would stay her again and again. Paid a little more than other properties via online bid site, however worth every penny.
Only con is standard pay for use internet access at upscale...
More
Thank you for choosing to stay at the Westin BWI. We appreciate your business and your enthusiasm for our hotel. It is refreshing to hear that you had a great stay and that all your expectations were satisfied. Our Heavenly Bed by Westin is the signature bed of Westin Hotels and it is very comfortable! We look forward to welcoming...
More
I love Westin hotels, in general, but find most of the airport locations to be a bit below par.
NOT this one. This hotel wears the Westin brand proudly. It is clean and very well maintained. EVERYONE has a wonderful customer-oriented attitude. The rooms are fresh and extremely clean.
There airport shuttle service covers even the earliest of flights out...
More
Thank you for your loyalty to the Westin Brand but especially thank you for staying here at the Westin BWI. We appreciate your business and your enthusiasm towards our property. It is always exciting to hear that you had a refreshing stay. Our airport shuttles run on a 24 hour on demand service and we are more than happy to...
More
If you own or manage The Westin Baltimore Washington Airport - BWI, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
70 Reviews
146 Reviews
144 Reviews
