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Metro Points Hotel - Washington North

3.0 of 5
8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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Metro Points Hotel - Washington North
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202 reviews from our community

    Trip type
Traveller rating
    38
    53
    38
    30
    43
Date Rating
Birmingham, Alabama
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 14 May 2013 via mobile

Because of reviews I stayed here, when you see #1 in a town, sometimes u have to see if a #2 exists? Before you book, it was clean I can say that, paid $87, honestly don't believe it was worth it. Old furnishings, 1st room was like in a hole , when you looked out window it was a concrete... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
22 May 2013

Dear Guest: Please accept my apologies regarding your stay, this is not the type of service we strive for. We will make sure we take the proper steps to address these issues. I hope you will give us another opportunity to lodge you in the near future. If you decide to stay with us please contact me directly at extension... More

Lagos
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

My wife and I were spoilt silly by sheer hospitality. We had a wonderful stay, my only issue was that we could not be given a hard bed (mattress) so I experienced back pain throughout our stay. In addition, we found that New Carrollton is only 30 minutes away from Pennsylvanian Avenue, Washington DC, taking the Metro Orange Line from... More

Was this review helpful? Yes 1
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
13 May 2013

Dear Guest: Thank you for your feedback. We are thrilled to know your stay was very pleasant and comfortable. We will be waiting for your return in the near future. More

Baltimore, MD
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

A great location to D.C. Shuttle to Metro. Staff is great. Two suggestions for them: improve food in restaurant. Breakfast for example is plentiful but tasteless. the hotel is clean and comfortable. It needs updating - carpeting throughout, some furniture. Will definitely stay again.

Was this review helpful? Yes
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
13 May 2013

Thank you so much for your great review. We are very happy your stay was pleasant. Hope to see you again in the near future. More

1 review
5 of 5 stars Reviewed 7 May 2013 via mobile

I stay at Metro points all the time. The staff is friendly and I have never had any issues with any of the amenities. The price is always great and the location is even better being 5 minutes from the metro is a plus and plenty of food locations with hotel accommodations are near by as well. If I've ever... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
13 May 2013

Dear Guest: We thank you for sharing your great experience during your stay with us. We will share this with all our staff to ensure we continue providing a great customer service. Hope to see you again soon. More

Pittsburgh, Pennsylvania
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 May 2013

I just recently stayed in this hotel while chaperoning a Middle School trip to D.C. Knowing that it would be housing 150 kids, I knew it wasn't going to be a Ritz. This place made me squirm. My room seemed clean enough, but there were a few students who complained of stained and ripped sheets. There were a few rooms... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
7 May 2013

Dear Guest: Thank you for your feedback. We will make sure the proper departments take immediate action regarding the isolated issues you and the group encountered during their stay. Hope you can give us another opportunity to show you the type of service we provide and believe in. Thank you for staying with us. More

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5 of 5 stars Reviewed 24 April 2013

For a last minute change of hotel Mr. Marcus understood everything and was very helpful in helping me out. Mr. Marcus went an extra yard in trying to make sure we were taking care of and comfortable because of our last minute situation. My fiancée and our children had to stay there and we really enjoyed ourselves. Our room was... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
29 April 2013

Dear Guest: Thank you for such a great and honest review about our hotel and specially about our associate Marcus. This is the type of service we strive for. We hope you can recommend our hotel to others so they can have the same great experience like you. Hope to see you again soon. More

Bayonne
1 review
5 of 5 stars Reviewed 22 April 2013

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Review collected in partnership with Easytobook.com

Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
23 April 2013

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 20 April 2013

I stayed at the metro points hotel for a day trip to visit UDC's speech-language pathology program. Before arriving at the hotel, I read the many bad reviews and contemplated cancelling my reservation. I am SO glad I did not cancel! I can agree with certain aspects of the bad reviews like: -stained carpets -lumpy floor (squeaky hard wood too)... More

Was this review helpful? Yes
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
23 April 2013

Dear Guest: We are extremely happy with your detailed feedback, we are proud of the quality service we provide to all our loyal and valuable guests. We will appreciate your recommendations to others. Hope we can serve you many times in the near future. More

Memphis, Tennessee
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 14 April 2013

The hotel is an ex Sheraton four points but even if it is not anymore, the level of service and quality are great. The hotel is conveniently located outside DC at 20min by Metrorail from the capital (terminus New Carrollton stop) on the orange line. It is accessible right at the exit of 495 highway. The hotel offers a complimentary... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review
17 April 2013

We are very happy your stay was very pleasant. We thank you for sharing your honest and candid comments. This will be shared with our staff so they can keep on providing great quality service to all our valuable guests. Hope we can see you again soon. More

Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 13 April 2013

I had a last-minute trip to New Carrollton and had little time to book a hotel for 1 night. The photos of the hotel seemed nice enough and the free full breakfast was a plus. I arrived @ appx. 1:30pm but knew checkin was at 3pm. There was no spare room even to get dressed to attend a wake. I... More

Was this review helpful? Yes
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review
17 April 2013

Thank you so much for your feedback. We always welcome all our guests comments and suggestions to provide a better service everyday. We hope to see you again soon. More

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Additional Information about Metro Points Hotel - Washington North

Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Sheraton
New Carrollton Four Points
Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Region: United States > Maryland > New Carrollton
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in New Carrollton
Price range (per night): S$100 - 187
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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Metro Points Hotel - Washington North
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