I've been staying here for a few years now as a business traveller and I can report that the quality of service is always top-notch, the efficiency high, and that 'real' attention is paid to needs and concerns. Sara, Chirine, Louranne, Catherine, Vanessa, and all the front desk staff are extremely helpful and always cheerful -which can be quite nice...
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David,
Thank you very much for highlighting all the terrific employees we have here at the Sheraton Rockville. We look forward to seeing you again soon.
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I have been visting the Shraton Rockville quite a few times and have always felt welcomed as home away from home. Lately, I have noticed staff rotating to different roles and great to see and talk to them about the hotel experience. In particular, I would like to mention Sebastien W (his personal attention and very courteous follow up to...
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Thank you for taking the time to offer your perception of our Great hotel and wonderful staff. I appreciate that you mentioned our new wireless internet that is currently being installed. Completion of this service should be very soon and we will be pleased to have wireless internet throughout our hotel. We look forward to seeing you again soon.
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I had an excellent experience at this hotel. The public areas and room were well-maintained and clean. The check-in and check-out was fast and the staff was appropriately friendly. In particular, receptionist Chirine Fettaty was very helpful and knew the area very well. The room was quiet all three nights and the bed was quite comfortable. The indoor pool with...
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Thank you for taking the time to comment on the excellent service that Chirine provided. We are glad you enjoyed your stay with us at the Sheraton Rockville. Next time you are in the area we will look forward to another visit.
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There are some good reviews of this hotel, but business travelers must be aware that this hotel will NOT suit your needs. Its in the middle of a suburban concrete oasis with no conveniet amenites in walking distance. There is no wireless internet access. I was in the hotel on government business and was told to use the land line...
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Thank you for taking the time to provide valuable feedback with your most recent stay. I first want to apologize for not being able to meet your needs while in Rockville for work. During your stay at 11pm there was a thunderstorm that created a power surge and shorted the internet server. Unfortunately at that hour there was only support...
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Checked into hotel in the early morning; friendly staff. Room was clean and functionable. Need to have a vehicle or else use the hotel shuttle to Shady Grove metro(Red Line) to D.C-about 1.5 miles away;bus 63/66 is sporadic. Quiet location and Kaiser Permanente clinic across the street. Safeway store nearby. Service was nice; Value was worth it.
I want to thank you for your review of the Sheraton Rockville. I am glad that the hotel and staff satisfied your needs with your most recent stay in Rockville. Our Hotel shuttle provides transportation to our guests in a 3 mile radius which includes access to many restaurants, grocery stores, shopping areas and the Metro. We look forward to...
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Booked this hotel at the last minute as we were coming into town. Got a AAA discount and payed 69.95. The front dest female was very nice and helpful. The room was very clean and spacious, it was quite and a good nights reat. Easy to check out and get to the center of Rockville. Will stay here again soon!
Thank you for your feedback on your most recent "quick trip". Here at the Rockville Sheraton we take great pride in offering a clean comfortable stay no matter how long your trip is for. We look forward to your next visit to the area and as always call us with any of your travel needs.
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Attended a family function and decided to take along our dog since it was only one night. Glad we did and picked the Sheraton. Our lil Frankie was well behaved and didn't bother anyone. He was quite content in our room. Too bad it was a short and wet weekend. Will definitely stay here again.
We are also glad you choose the Sheraton to call your "home away from home" during your family function. I am glad that lil frankie was able to join you and we strive to accomodate our pet friends with utmost care. We look forward to seeing the whole family soon.
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Beautiful landscape, clean room and friendly and helpful reception desk. A shuttle is available to nearby including the metro station. There is no WiFi at room and the wired internet connection was very slow and sometimes lost. It is not deserve $9.95/24h.
Thank you for your complete feedback on our property. I want to apologize for the problems you experienced with our internet. We are in the process of updating our entire network. Hopefully very soon I can make the announcement that the update is complete. Please do not hesitate to call me directly when your travel needs bring you back to...
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First of all, I'm extremely glad to say that there was no "bug" issue as described from some reviewers on google or tripadvisor. I was freaked out going to this hotel mainly because of the possible "bed bug" scare, but I did not find any.
I stayed from Friday to Monday, over the weekend.. paid about $99 per night, pretty...
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Hello Dear Guest,
Thank you for choosing Sheraton Rockville Hotel. Your comments really help us improve quality service and deliver exceptional service to you and our guests. We will work on the areas that need improvement and assure you a better experience on your next visit.
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We booked this hotel because it was one of the cheapest in the area. Sometimes that is not the greatest thing to do, but when we arrived at this hotel, it was beautiful. We got to our room and it was clean and had plenty of room. We wanted to eat somewhere close and quick, so we asked the nice...
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Lafaircloth,
Thank you for the kind review. We really do value the feedback that you offered. The restaurant that you mentioned in your review is called the Fontina Grill and it is a favorite among our guests for it's culinary offerings and proximity to our hotel. We look forward to having you visit the Sheraton again in the near future!
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