My boyfriend and I drove down to the VA/DC area on Saturday, 5/19, and spent the day in the Rockville area. Exhausted, we checked into the Red Roof around 3pm. First room had an adjoining door, and we had it changed. Next room- the bathtub was disgusting, bathroom floor was not to be walked on without shoes, and dusty. After...
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I received your comments and felt very compelled to respond immediately. We take all customer concerns very seriously- anything involving Bed Bugs become top priority. First of all we are very sorry that your stay was not a pleasant one. We did have ECOLAB ( our pest control vender) come out and do a complete inspection of the room. The...
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These are the 3 things I deem neccessary to stay in a hotel while out of town.
The hotel is in a safe area, off the road restricting road noise. We were given a renovated room which was very nice and staff kept it clean and stocked. I had a reservation issue of my own doing, but the front office...
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I had to fly out from California to get surgery, and Kelle at the front desk made my trip completely stress free. She even drove me in her own car to the pharmacy so i could get my medicine for my recovery, and helped me with finding my doctors office and the surgery center.
Thank You so much for the awesome review...Kellie is the BEST when it comes to giving top notch service to all of our guests. We know she's the best, but it is always good to hear it from orders. Again, thank you so much!
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My first stay at this property came during a recent work assignment in the area. Converted from a Days Inn back in 1997, this Red Roof is showing some signs of age both on the exterior and in the guest room. The staff was very courteous and accommodating, and takes very good care of the property. The room was clean,...
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I am so happy to hear you enjoyed your stay at the Red Roof Inn Rockville. I’m so happy to tell you that we are under renovations at this moment, our newly renovated rooms will include brand new mattresses, flat screen TV's, contemporary furniture and hardwood floors. Thank you so much for your kind words and I'll be sure to...
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I will preface by saying that the manager seems to really care about this property. However, thanks to Priceline I have spent three horrible nights (and they booked me for today!!!) at the Red Roof. Aside from the limited metro shuttle and location, and pleasant front desk personnel I have nothing remotely nice to say.
My main complaint (putting aside...
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Thank you for your feedback regarding your stay. I am sorry that your experience did not meet your expectations. I appreciate your positive comments regarding our front desk staff. We work hard to ensure that every guest feels welcome and comfortable. Also, we are proud to be updating our property with a major renovation to improve our rooms and lighting...
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I stayed here four nights for a recent business trip- the primary reason is the price; given the lowr $70s per night plus tax, it's a bargain compared to motels anywhere near the DC metro area. You'd have to go all the way to Fredericksburg, VA to find anything of lower price at comparable value.
I had no major problems...
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Thank you very much for your feedback. We are so glad to hear you found our hotel to be a great price and a great value. Feel free to share your experience with friends and family. We hope to see you here at the Red Roof Inn Rockville, on your next visit to town.
Claudia Lazo
General Manager
Red Roof...
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The staff at this hotel could not be more pleasant and understanding. The hotel is undergoing a major renovation which will make it a must stop for travelers. That coupled with the incredible staff outs it above others.
Thank you for taking the time to give us your feedback. I’m glad you enjoyed our hotel – we I will pass along your comments to our staff. We couldn’t be prouder of our team. We look forward to seeing you back here at the Red Roof Inn Rockville on your next visit to the area.
Claudia Lazo
General Manager...
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When we arrived, I noticed a plunger in our washroom, it was very late as we had driven in from Canada. We went to bed and in the morning, the toilet kept filling up instead of flushing. I used the plunger left there and finally got rid of the waste in the toilet. I notified the front desk immedicately that...
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I am so sorry to hear that your experience did not meet your expectations and that we fell short of fixing the issue. I will be sure to follow up and take corrective action to prevent this from occurring in the future. We truly value your business and hope that you can look past this incident and give us an...
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My first experience staying at Red Roof Inns ; was at this Shady Grove , Rockville MD , during the mild and very beautiful November 2011. What a wonderful surprise ! My King Superior room was truly a good business centre away from home; - pleasant; very clean, comfortable; and well maintained for the duration of my stay; plus great...
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Thank you so much for your feedback. I am glad to hear that Isaac exceeded your expectations. I will be sure to share your comments with him and the rest of the team. We look forward to seeing you next time you pass through the Rockville area!
Claudia Lazo
General Manager Red Roof
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I checked in and had a free night certificate but not with me Kelly the person checking me in called the red roof 800 number and was able to secure my room using the certificate. When I got into my room the heat was not working I called Kelly and within minutes two maintenance techs arrived and determined that the...
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Thank you so much for your response. I am glad to hear that Kellie and Maintenance exceeded your expectations. I will be sure to share your comments with the staff. We look forward to seeing you next time you pass through the Rockville area!
Claudia Lazo
General Manager Red Roof
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