My husband and I had a reservation at this hotel for August 27th. Because of Hurricane Irene, we never arrived in Baltimore. We were under mandatory evacuation, with no power, roads closed, etc. Calling to cancel our reservation was, literally, the last thing on our minds. Afterwards, my husband called and asked for a refund, but was told that we...
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Emergency situations are completely understandable; therefore we are extra flexible in our policies every time on those natural disasters. Hurricane path and warnings were already announced few days before and so we opened up super flexible cancellation policy, guests started making their plans with these announcements and we started receiving calls from them 3-4 days prior to hurricane day. Whoever...
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