The staff where indifferent and made us feel like asking them anything was a Major inconvenience. the back door to the parking lot which was never locked was smashed during our stay but not roped off or locked just a sign placed on it. despite having an onsite pub there was no room service and the vending machines didn't work....
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Stayed here during summer 2011. Have delayed writing a review, as I have been confused about this hotel from the moment I stepped foot through the door.
The check-in was good and the receptionst friendly. Plenyt of parking and easy access to our room.
I have never stayed at a Days Inn before, so not sure what I was going...
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Dear Guest,
Thank you for taking the time to write a review on TA. All our rooms are inspected and maintained on a daily basis so I'm surprised you found the room in such disarray. I apologize for your breakfast experience but as you know this is a free country and we cannot control what our guests say--we have a...
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I don't recall staying in a days inn before but I do not think I will come back. The staff was very friendly and courteous. Check-in was a breeze. Hotel though is a bit run down & dated. Room was spacious and clean but again very aged and inferior to other hotels. Very quiet but since it is right off...
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Dear Guest,
Thanks for taking the time to post a review on TA. The hotel was bought in 2007 and it was in really bad shape. We have put in almost $2 million dollars in renovations and we continue to upgrade the hotel. The people you are referring to have been displaced due to the tornadoe we experienced earlier this...
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My mom (of senior citizen age) and I booked a 2 night stay and traveled with my 2 young children. I have to say, I was concerned at first (bar on premisis, pet-friendly = barking at night, etc). I was pleasantly surprised. Our collective experience was a very good one.I have no complaints. It was super quiet, the front desk...
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Dear Guest,
Thanks for the positive review on TA. We look forward to having you stay with us again!
Thanks,
Hershal Patel
BK Investments
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After weeks of planning, the reservations were not correct.Checked out after the first night due to major disturbances in the room next door, followed by distrubances in the hallway. Upon calling the front desk to voice concerns that evening and the following morning, managment seemed to just take it in stride like it was a everyday occurance. Room was free...
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Dear Guest,
Thank you for writing a review on TA. I apologize that we did not meet your expectations. The GM acknolwedged your frustrations the following morning, apologized, and refunded all your money. We cannot control the actions of all our guests--we hope you give us another opportunity to service your lodging needs.
Thanks,
Hershal Patel
BK Investments
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This hotel is obviously aging. Much of the decor and some appliances are dated. Other than the condition of the building my complaints are minor (no fridge/micro, no quarters for laundry, sink not actually in bathroom, a few particularly offensive guests). Staff was friendly enough, breakfast was acceptable (and available early), and it really is close to everything.
Dear Guest,
Thank you for taking the time to write a review on TA. This property was purchased in 2007 and we continue to upgrade the property--a brand new $20,000 property management system was recently installed. Also, Elan's Lounge has been completely renovated and is now open to the public. We hope you give us another opportunity next time you...
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My first night at Days Inn in Chicopee, MA as soon as we walk into the lobby of the hotel we new we going to very disappointed with our stay there. The place look like rundown motel the place had no bride in there business. They gave us a room #125. The size of this room was 10 X 10...
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Dear Guest,
People who book via a third party channel like hotwire.com tend not to be happy with their accomodations even though they pay a lower price and here's why: those rates are the lowest because the room type is usually the cheapest room the hotel has available. Unfortunately, we did not have a different room to accomodate you in...
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I'd suggest you bypass this hotel. We booked this hotel to be close to the Brimfield Antique show as a Wyndham club member. The front staff were very friendly and helpful and the breakfast area clean. They switched our room at our request to be closer to our car and the room was relatively clean however some of the upgrades...
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Dear Guest,
Thank you for taking the time to write a review on TA. We continue to upgrade the hotel as our budget allows. I'm sorry you did not have a positive room experience--we are upgrading rooms in clusters so you may have been in a room that has not been upgraded. I'm happy that you found our staff helpful...
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My room was very clean and comfortable! It had all of the real necessities. I was there for two nights, and slept well both nights. Breakfast was surprisingly varied...I was expecting Continental at best, but was surprised by fruit. waffles, etc. Price, I thought, was good for the area. I plan to stay here when I return to the area!
Dear Guest,
Thank you for the positive review, we really appreciate the kind words! We look forward to seeing you again!
Thanks,
Hershal Patel
BK Investments
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Check-in easy, the whole staff has been very friendly. lobby's in good shape, they have a fitness room, interior corridors. room was spotless, large bathroom. tv had showtime, and breakfast is decent (fruit, cereal bagels coffee etc. they have a decent restaurant with nightly live music next door and internet works well. the only issue is that the walls are...
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Dear Guest,
Thank you for taking the time to write a review. We just upgraded our wireless internet bandwidth to 25x3 bandwidth. We are happy you enjoyed your stay with us as we continue to upgrade the hotel.
Thanks,
Hershal Patel
BK Investments
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