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Hilton Boston Dedham Reviews

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Hilton Boston Dedham

3.5 of 5
25 Allied Drive, Dedham, MA 02026-6147
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Hilton Boston Dedham
31 traveller photos
Ranked #1 of 4 hotels in Dedham
3.5 of 5 stars 200 Reviews
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200 reviews from our community

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Traveller rating
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    61
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    28
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Date Rating
A TripAdvisor Member
“water, water everywhere”
3 of 5 stars Reviewed 19 May 2013 NEW

we reported excess water on the bathroom floor from a leaking toilet four times. We were thisclose to requesting a room change or just leaving in frustration. The toilet was still leaking at checkout. One night's stay was written off as compensation.

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Review collected in partnership with Hilton Hotels & Resorts

Pittsburgh, United States
1 review
“Priced Premium ... performed average”
3 of 5 stars Reviewed 15 May 2013 NEW

Facilities are in very good shape and location is great for the western suburbs of Boston. Toilet design is poor ... it takes the "right touch" on the handle to evacuate the bowl and the HVAC fan is quite noisy. Otherwise, the rooms are nice. The breakfast buffet was pretty standard. Charging extra for internet access is pretty lame these... More

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Review collected in partnership with Hilton Hotels & Resorts

Brian M, General Manager at Hilton Boston Dedham, responded to this review
20 May 2013

Thank you for taking the time to review your experience at our hotel. I am so sorry that the HVAC unit was a disturbance to your stay. Our maintenance staff works diligently to keep them in excellent and quiet condition and we are sorry to hear you didn’t experience that. I apologize that the charge for internet inconvenienced you. We... More

Lancaster, United States
1 review
“Nice, quiet hotel with very friendly staff”
4 of 5 stars Reviewed 13 May 2013

I stayed one night. The room was very clean and quiet, with plenty of space to spread out. The staff was exceptional: helpful, friendly and accomodating. My one complaint was that the bathtub plug did not work.

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Review collected in partnership with Hilton Hotels & Resorts

Brian M, General Manager at Hilton Boston Dedham, responded to this review
14 May 2013

Thank you for your feedback on your recent stay! I am glad to hear that our staff was friendly and accommodating, making your stay more enjoyable. I have shared your comments in regard to the bathtub plug with our maintenance team and they are diligently working to find a replacement. We look forward to seeing you again soon! More

Foynes, Limerick, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“downhill!”
1 of 5 stars Reviewed 9 May 2013

I've been staying at this property once or twice a year on business for several years. This past experience I think will have to be my last. I waited half an hour and had to call 3 times for a shuttle pick up, staff at reception were not especially helpful, the general decor is dingy at this point. In the... More

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Brian M, General Manager at Hilton Boston Dedham, responded to this review
10 May 2013

I want to personally thank you for sharing details about your most recent stay with us. I understand guestroom presentation and our front desk service were of concern and assure you that we will use your feedback to improve. We appreciate your loyal patronage and hope you will give us another chance to offer the authentic quality hospitality you have... More

SYLMAR,CA
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Since my last review”
4 of 5 stars Reviewed 1 May 2013 via mobile

Since my last review i have stayed at this hotel 3 times. Each time better then the last. i have had the unfortunate experience of snow storms on each trip but with the help of the staff i was able to take the local transit (t) into town and in addition the hotel offers a shuttle. The wonderful shuttle to... More

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See 2 more reviews by DAVID W for Dedham
Brian M, General Manager at Hilton Boston Dedham, responded to this review
3 May 2013

Hi David! I am very pleased to hear how enjoyable your stay was! Here at the Hilton Boston/Dedham, it is our goal to go above and beyond our guests expectations each and every time they stay with us! Thank you for your loyalty and recommending our property to other travelers. We look forward to seeing you again soon! More

Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Could be great, but good enough”
4 of 5 stars Reviewed 23 April 2013

Have stayed here perhaps a dozen times through the years, as I think its the best value in the 'hood- assuming you buy online. Staff is always helpful, rooms clean, breakfast buffet expense account type prices, but very good. Gym unfortunately very dated. Old equipment- I'm talking ellipticals 15 years old, and TV hooks ups rarely work. Indoor pool a... More

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Brian M, General Manager at Hilton Boston Dedham, responded to this review
25 April 2013

Thank you for taking the time to share your comments! I am glad to see that various outlets of the hotel are up to your standard and you enjoyed them on your multiple stays. Unfortunately our gym is run by another organization but I will definitely share your comments. Thank you again and we hope to see you soon! More

Dedham, United States
1 review
“Pet-Friendly”
5 of 5 stars Reviewed 18 April 2013

Excellent stay!! My puppy was treated very well!! I was nervous about staying with my puppy but the staff made us feel very comfortable. I would recommend this Hotel anytime!!! I ordered breakfast and it arrived in a reasonable amount of time.

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Review collected in partnership with Hilton Hotels & Resorts

Brian M, General Manager at Hilton Boston Dedham, responded to this review
19 April 2013

Thank you for taking the time to review our property! I am very glad to see that your stay was comfortable and that the staff helped create that environment for you. We are very pleased you enjoyed your breakfast in bed, it’s one of the treats of staying in hotels! We hope to see you again soon! More

Longwood, Florida
1 review
“Above and Beyond...way beyond.”
5 of 5 stars Reviewed 14 April 2013

We were there for my cousin's son's Bar Mitzvah a/k/a Snow Mitzvah of 2013. Despite being snowed in the hotel with 35+ members of our family, your staff went above and beyond to make our group feel welcome and totally accommodated during our entire stay. The front desk staff was helpful, but the two real rock stars of the weekend... More

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Brian M, General Manager at Hilton Boston Dedham, responded to this review
19 April 2013

Thank you very much for your kind words! That was a difficult storm and it’s fantastic to hear that the staff was attentive to you and your families needs. I will make sure that both Dana and Marty and recognized for their efforts that weekend. We hope to see you again soon! More

Boston
1 review
“Nice clean room, very noisy air con”
3 of 5 stars Reviewed 12 April 2013

I stayed there for a night. It's a typical hilton hotel/conference center. The facility is pretty old, but kept clean. The room I got has good size, smells nice and fresh. But the air con is really noisy. I got woken up multiple times over night. It's like a jet taking off.

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Brian M, General Manager at Hilton Boston Dedham, responded to this review
16 April 2013

Thank you for your feedback on your recent stay. I’m so sorry for the noise you experienced with your air conditioning unit during your stay. Our maintenance staff works diligently to keep them in excellent and quiet condition and we are sorry to hear you didn’t experience that. Please consider staying with us again the next time you are in... More

Rochester, NY
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Just fine for business travel”
3 of 5 stars Reviewed 8 April 2013

I had business in the area. Clean, comfortable, basic hotel. Convenient. Nice staff. I had a good meal at the bar and was able to get a local brew. Nothing special about this Hilton. Completely what you would expect. Quiet. Agree with prior reviewers statement that meals were expensive. I had to leave in the morning before breakfast and was... More

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Brian M, General Manager at Hilton Boston Dedham, responded to this review
11 April 2013

Thank you for your review of our hotel! I appreciate you taking the time to note your impression of the hotel. We are always striving for perfection and your review will help us identify those areas of improvement. Thank you again for taking the time today – your comments are always welcome. More

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Additional Information about Hilton Boston Dedham

Also Known As:
Hilton Boston Dedham Hotel
Hilton Boston Dedham Hotel Dedham
Hilton Hotel Dedham
Hilton Dedham
Dedham Hilton
Address: 25 Allied Drive, Dedham, MA 02026-6147
Phone Number:
Region: United States > Massachusetts > Dedham
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Dedham
Price range (per night): S$149 - 319
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Hilton Boston Dedham
25 Allied Drive
Dedham, MA 02026-6147
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