First off, don't be fooled, this is NOT a Holiday Inn chain hotel. This property was once a holiday inn but has been purchased by the state of Massachusetts so Trip Advisor you should change it. Why would MA purchase a hotel you say?.... well because this is temporary housing for the homeless. This really needs to be advertised because... More

When booking this hotel you would never know that they work with the state of Massachusetts and half of this hotel houses Section 8/HUD/Welfare recipients. This hotel was: LOUD (stereos blasting at all hours of the night, school busses picking up all the "residents" screaming children) DIRTY (mold found in the tiles of the bathroom tub) USAFE (car break-ins in... More

While visiting family in Massachusetts, we looked for a reasonable hotel midway between NY and Boston. Holyoke Holiday Inn was a pleasant surprise with spacious rooms at very reasonable rates, near a number of major roads for easy travel.

After losing power in Connecticut after our October freak snowstorm, we were frantic to find a hotel to stay at as I have a brain disease and my husband is undergoing chemo. We drove around for 6 hours one evening trying to find a hotel that wasn't booked up already. I went through Expedia and was given 2 rooms (1... More

I had read many reviews of this property that had me very concerned. I needed two rooms so I needed a budget priced hotel. Keeping my expectations low at arrival, I was very pleasantly surprised. The hotel was very clean. The two rooms were connecting and located on the 1st floor near the fitness club. The hotel has an arcade,... More

Worst customer service... Not very clean, smelled horriblebin hallway and room. Heard all noise from hallway and neighboring rooms. Ended up with a king size bed for 4 people and was told no extra blankets or pillows were available because it was a first come first serve basis and the hotel was at full capacity because of the homeless shelter... More

I have stayed at this particular Holiday Inn over a dozen times for Business and brief get a ways while being a primary caretaker for a dying parent. I found the location to be great, the service to be wonderful, the price was always worth the service that I recieved. I have stayed there before, during and after renovations and... More

This place gets a ton of money for housing homeless families. With the constant influx of people and properties, bed bugs were inevitable! Yet they do no treat it appropriately which results in an even greater bed bug problem. When these families come it they sign papers with dta stating they will not use drugs. Yet there is a smell... More

I stayed here a few weeks ago, and I must say while the rooms are so so (mold in the bathroom), the customer service was not great at all. In fact we noticed that the average age of the hotel staff was approx 17 or 18. The youngster who attempted to checked us in took at least twenty minutes or... More