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Extended Stay America - Boston - Marlborough

2.5 of 5
19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Hotel amenities
Extended Stay America - Boston - Marlborough
Ranked #7 of 9 hotels in Marlborough
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36 reviews from our community

    Trip type
Traveller rating
    4
    8
    8
    8
    8
Date Rating
new york state
1 review
1 of 5 stars Reviewed 13 May 2013 via mobile

I choose to stay here for couple reasons, one I've stayed at extended suites before and loved it. And it was listed as a 2 * where embassy suites 3* it Is not one below embassy no way. I booked threw Priceline, not bidding a direct booking for this hotel. Priceline states to call hotel for bed request 2 queen/... More

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Oldsmar, Florida
1 review
1 of 5 stars Reviewed 16 April 2013

noisy, understaffed, breakfast? what breakfast they didnt have any coffee, and they didnt replenish any items. At 8 in the morning!!!! NOISY!!!! No sleep!!! Staff was not helpful, couldnt apply discount that they sent thru email, list goes on. too many hotels next door to be treated this way

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boston
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 8 April 2013

The first thing I check when entering my room for the first time are the sheets on the bed..sheets were not fresh..no crease marks like when you first open them up and put them on the bed..not only that..hair all over them and the pillow cases.. I had to go to front desk and request new sheets and a fresh... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
16 April 2013

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanness of your room and the noise disturbances are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have personally met with all of our staff and used your review to... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 30 March 2013 via mobile

Christine was great when I checked in. Very nice and professional. Room was ok until I went to bed. There was between the sheets. Lots of it. Gross. Slept on tops of the covers I dont know why the reviews have to be 200 characters, you would think my experience would have been enough .

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
1 April 2013

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay at our hotel in Marlborough. We value your comments as they will assist us in providing improved service to our guests. We are concerned your room was not ready when you arrived. Our goal is to ensure you are provided with a... More

1 review
5 of 5 stars Reviewed 30 March 2013 via mobile

We recently stayed here with our two dogs for four nights while work was being completed at our home. It was difficult finding a hotel that allowed dogs, wasn't too expensive and didn't have horrible reviews about cleanliness and strange guests! When calling to make the reservation I was told the hotel had recently been updated. I was still surprised... More

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
1 April 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience at our Marlborough Extended Stay America. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering... More

Orlando, FL
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 20 March 2013

Excellent value for the Boston area. The room was renewed and quite pleasant. I had a king suite which is probably a bit smaller than many of the rooms but fine for this solo business traveler. These rooms get beat on pretty bad as people with families/groups stay for extended periods and use all the amenities. I am a business... More

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
22 March 2013

Thank you very much for your comments regarding your recent stay at the Marlborough Extended Stay America. We are glad that you found your stay to be pleasant and will be back the next time you are in the area. We are also pleased you found our hotel in an area that met your needs with easy on/off access from... More

Dillsburg, Pennsylvania, United States
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 February 2013

I just stayed at this hotel for a week while working sales calls in the Boston area. I understand that this hotel had recently changed over from being a Homestead Suite, but it appears the changeover was seamless. I stayed in one of the outside corner rooms which is a bit larger than most of the other rooms. The room... More

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See 2 more reviews by Jim S for Marlborough
Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
11 February 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Chesapeake, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 December 2012 via mobile

Not from Ma,but i spend long periods of time in MA,so i love staying at homestead studio suites,have to be honest,few unpleasant issues in the beginning and i was about to end my stay,but with the professionalism of the staff member Frizelle ,i decided to stay for several months and also planning to stay a year in a half come... More

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
6 December 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Brenham, Texas
1 review
2 of 5 stars Reviewed 30 November 2012

This gentleman understands the traveler, especially the working traveler and their needs. He understood our needs and especially of our concerns due to all the construction happening at this location. The rating for Homestead is poor due to the construction, but with people like Frizelle it made it bearable. He should be commended for his excellent customer service skills. Once... More

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
6 December 2012

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. It is my pleasure to... More

Marlborough, Massachusetts
1 review
2 of 5 stars Reviewed 2 October 2012

Staff at hotel friendly and helpful. 1st night stayed in room on 1st floor. Unacceptable. Room smelly and carpet stained. Had to refresh and clean kitchenette myself. Felt like we slept on two box springs without a mattress. Asked and was given room on 2nd floor next morning. This one was much cleaner, except for green sofa bed, which was... More

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Lee225, Manager at Extended Stay America - Boston - Marlborough, responded to this review
9 October 2012

Thank You for taking our survey that was sent to you. I would like to apologize for any inconvenience you experienced during your stay with us. We will be renovating our Hotel this month which will give us a fresh new look. We are very excited about this process. We truly value your business and would like to see you... More

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Additional Information about Extended Stay America - Boston - Marlborough

Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
Marlborough Homestead
Address: 19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Marlborough
Price range (per night): S$112 - 132
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Boston - Marlborough
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