Was not pleased at all. Too many security gaurds following the kids around. If you are a hotel hosting a hockey tournament, you must be aware that kids need a place to do something in between games. I have traveled to many hotels for hockey tournaments and never have I encountered such security nonsense. As you are required to be...
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i found my stay extremely pleasurable all the staff went above and beyond my expectations
Thank you for staying at the Best Western Royal Plaza Hotel and Trade Center. We are pleased to hear that you experienced excellent service from all employees at the hotel. We look forward to having you stay with us again!
Thanks,
Rick Skinner
General Manager
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A disgusting smell of smoke start seeping into my non-smoking room and made it hard to breathe. My spring allergies have been acting up recently, and this certainly didn't help me sleep. The hallway was pretty creepy, but at least the room was decent. It was a large room with a king sized bed, but I'm not sure who set...
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Dear Guest,
Thank you for staying at the Best Western Royal Plaza Hotel and Trade Center and for your feedback. We are sorry to hear that a smoky smell permeated into your non-smoking room. We have fully trained our staff to accommodate guests with any issues or concerns about their room. We would encourage to bring anything like this to...
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Calling this a "hotel" is a stretch. Dated hotel badly needs a make over. Booked through hotwire and discounted price hardly made up for queen size bed and mismatch furnishings. When I asked for a different room front desk obliged and moved us to a "king" room. Couldn't wait to get out of there!
Dear Guest,
Thank you for staying with us recently. We have a long history of serving the Marlborough community and are a large, yet affordable hotel for many guests and groups. We are continually renovating parts of our hotel to provide the best stay possible for our guests. We are happy to have moved you to a larger room and...
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I stay at the Royal Plaza up to 5 times a year for 4-5days. I always get excellent service from
all the employees. There is one desk clerk in particular that always does a professional job.
AJ is one of the most professional members of any team I have encountered. He does not
have the words I can't do it...
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Dear Guest,
We are very grateful to have you as a frequent guest at our hotel and thank you for leaving this great feedback. We will be sure to pass your remarks on to our staff and AJ. It makes us happy to hear that you enjoy our hotel so much and experience excellent customer service. We look forward to...
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The hotel is located behind a shopping center and access road is unclear. We were greeted by indifferent staff and as we checked in, heard complaints of hotel guest discussed openly at front desk by the staff on duty. Booked on PriceLine so we were told no breakfast for us and were treated as second class guests. Hotel elevators had...
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Will be checking-in very late this evening (1/2am) under extenuating circumstances. Just hung-up with the front desk to explain this hoping to secure a non-smoking room with the largest available bed. Was told only double bed rooms were available. If this was the case I would take it as that, but after logging onto bestwestern.com I saw it was FAR...
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Dear Guest,
We’re sorry for the confusion on our available rooms. Please contact us at jkerrigan@rplazahotels.com so that we can get further details from you and look into this matter. Thank you for your feedback and we hope you have a very enjoyable stay with us.
Sincerely,
Rick Skinner
General Manager
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I have read all the other reviews previous to mine and expected a terrible experience but really was pleasantly surprised. We did not choose the hotel but were assigned due to my duaghters hockey tournament.
Our room was nice and clean, and the temperature was controlled easily by the outdated heater/A-C unit. It was not noisy and seemed to work...
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Dear Guest,
We’re happy to hear you had an excellent stay with us for your hockey trip. It’s always a pleasure to host a large group and hear that you enjoyed your stay. We often get large groups and try to accommodate you as best as possible so we’re glad you experienced great customer service. We hope you will stay...
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This used to be a great value - and while most of the hotel is very clean, there's so much that's tired and in need of repair. We noticed upon arriving that the elevators had failed a recent inspection. We were given a room that hadn't been cleaned. They immediately fixed the problem, and while the staff was great, the...
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Dear Guest,
We’re glad that you found our staff was exceptional during your stay. Our hotel is very large but we are working constantly on updating our property. We hope you will stay with us next time to see the improvements and to receive our great value.
Thanks for your feedback,
Rick Skinner
General Manager
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I'm a hockey coach, and as the previous reviewer pointed out, this BW caters to group outings as it's main source of income. Unfortunately, the desk staff does not do a very good job of catering to "customer service".
I had reservations for 3 nights. At 11am on day 3 of our stay, the pool was closed for over 4...
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Dear Guest,
I apologize for the inconvenience of the pool closure during your stay. Guest safety is one of our highest priorities and we appreciate your understanding while this was fixed. We are glad you had very friendly service at our breakfast restaurant and have noted your feedback on the other items you listed that need improvement. We are always...
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