I think this hotel gets a huge amount of traffic and the staff nor the management can keep up with it. The front desk staff seemed very stressed and uncomfortable. I remember the girl getting impatient with me because I couldn't remember the license plate, make and model of my rental car. The phone was constantly ringing, so I could...
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Thank you for the comments. We'll try to improve on them for future guests. Staff can always learn to do better in any situation.
It is true we are in need of a renovation but the hotel is clean and well maintained. Our large population of regular group guests and starwood preferred guests would not stay otherwise.
Sometimes age is...
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My first impression of the hotel (which is NOT the hotel's fault, but still something that travelers should be aware of) was that it's very difficult to get to if you're unfamiliar with the area. Even with GPS, I passed it up a couple times before finally arriving. You exit the roundabout and the property is immediately on your left,...
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Thank you for staying with us. We appreciate all comments. As you can see we monitor and respond to all comments. We know going to a strange place is difficult. We do publish our location and direction on the brand web site for anyone seeking this information
Location: we are on a round about off the busy route 1 highway...
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We have stayed here many times before an early morning flight out of Logan.
This past stay we were shocked. Needs a renovation!!
Went to our room put the key in the door opened it and SURPRISE someone was in the room.
I know he was as surprised as we were. The room obviously had already been given out. I...
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Thank you for staying with us. We are expecting to renovate this year.
The hotel is clean and well maintained.
The ground floor rooms are as clean as the room you specified was nice since it was in our tower and higher. Our housekeeping department doesn't clean based on room location. I assume cleanliness is a perception of moderness or...
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Nothing great, nothing bad. Clean, somewhat run down with pleasant staff. The only issue I have is with the shuttle driver on Friday May 4 mid afternoon. An older gentleman picked us up and the van stunk of cigarette smoke. It was quite obvious the driver was smoking on his way over to the airport to pick us up (his...
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Thank you for your comments. We will adress the driver that smoked in the van.
Its always helpful that a guest tells us these things when they are on property or contacts the manager. We can identify the circumstances better and get a good result faster.
We are a busy airport hotel and we have many very happy guests because...
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This place was really sad. The shuttle took a half hour, the return trip was also bad. The vans seem to be on their last leg and driven by drivers who are also. We were driving about twenty miles per hour in a 45 mph zone in heavy traffic. Not what you look forward to after a long day of...
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Thank you for your comments. We appreciate all input and will adress them for future guests.
Our location and distance from the airport is published on all web sites and guests must account for traffic and lights but we understand that sometimes you have schedule restrictions and your pressed for time. The vast majority of our guests plan ahead and...
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The only real attraction for this hotel is the price. There was no charge for parking. Property was a little depressing.
Thank you for your comments. We will take them as needing to renovate though we are clean and well maintained. We are expecting to renovate his year or begin. We are an airport hotel that serves as an efficient, clean and hospitable host. We are not a luxury destination, resort property or amenity packed vacation destination. We have the basics...
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Okay. The rooms are fairly large & the water is hot. But that's where the positives end. My room had peeling wallpaper plus an old towel on the window-sill to catch the drips. The towels are not quite threadbare, but certainly small.
The courtesy bus takes 30 minutes to get to you after you phone from the airport. (Use the...
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Thank you for staying with us and thank you for the comments.
We are a very busy location running a 95% occupancy. We are 4.5 miles from the airport exit. Its true the road has lights and traffic which take time but we service the airport 24/7. If your traveling and have reviewed our location and distance it would be...
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Dirty carpets .Tea /coffee not topped up.Dirty bed linen left in our room,towels needed changed did not look clean.Reception not very helpful. We stayed at the hotel last October and enjoyed ourselves but this time was awful.We will not be back. Spend your money eslewhere. Stayed this time for 4nights early May.
Thank you for your comments. We appreciate our guests feedback. We run a 90% occupancy and over all our scores for cleanliness are very good. You stayed with us for 4 days and it would have been great if during that time you could have contacted myself, our housekeeping or one of our many managers to review any problems you...
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We stayed here over spring break 2012, based only on Starwood points. The room was clean and comfortable, plenty of room for luggage, etc... Basic continental breakfast in the bar from 6-10am. Shuttle service was easy to use and mostly on time - they will take you to or from the airport, or the Wonderland train station. Right next door...
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Thank you for your kind comments about your stay and details regarding your experience at check in. We will provide this information to our staff to better serve other guests. Please return to see us on your next visit.
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This is probably the 5th time we've overnighted at this hotel and it never disappoints. The location is wonderful with a strip mall right next door, an Unos restaurant practically in the parking lot and wonderful shuttle service to the airport. If the price is right, we'll be back.
Thank you for the kind comments about your stay and for being a loyal long time customer. We expect to renovate this year and we hope to offer you an even better experience in the future.
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