We stayed at the Residence Inn at West Springfield, MA on our way to Boston for the Memorial Day weekend. We have been in a number of Residence Inn's throughout the country and found this to be less satisfactory as to what we have had elsewhere. It was noisy as we would hear the people above us walking on the... More

In the Pioneer Valley area for a family event, we stayed here for a night. It was a mixed bag, generally. The rooms were not bad -- we had a large 1 bedroom suite, with a bedroom for us and living room for the kids. The kids loved it, as they had their own space. The bedroom was small but... More

We were in town for a family event. Other family members came over and stayed with us here because it was so nice (and their original place wasn't). The entire staff was lovely - all friendly, helpful, and patient with us as we all decided to switch rooms. The breakfast offerings were extensive and delicious. Everything about this hotel was... More

The place that I usually stay was sold out so I stopped in at the Residence. More than I am used to paying, but it was well worth it. My room had a fireplace!! I have never seen that before. The place was spotless and the service was wonderful. I stayed for 2 nights with my dog. Breakfast was good.... More

This place is a beautiful residence inn with all the amenities one can ask for. If you need a room with stove, refridgerators, couches, flat screen televsions, very clean rooms, washer and dryers at end of the hall, very hospitable staff, clean pool and jacuzzi, volley ball court in front, very comfortable: beds, sheets, and comforters. The rooms are very... More

The staff is extremely friendly and helpful! I enjoy the roominess of the suites and the prices are very reasonable. The building seems a little worn, but everything is clean. The complimentary breakfast is really quite nice. They also have a social hour in the afternoon, which is a very nice feature.

Excellent hotel with great staff and huge rooms. Plenty of parking and open space. Hotel was clean, safe and well-maintained. A little off a busy road but it was totally quiet and I would definitely come back.

Stayed here for one night recently, while visiting someone at Baystate Medical Center (about 3 miles away). Room was comfortable and clean, with a gas fireplace (a touch we were not expecting, and that my wife loved!). Since this was a short stay, we didn't get to try the pool or hot tub, but we did have breakfast, which consisted... More

The hotel is situated in a good area, off of Route 5, but far enough down Border Way where you don't hear traffic from Rte 5, (although, depending on your room, you may hear noise from the Mass Turnpike in the rear of the bldg). The rooms are spacious, with refrig with ice maker, 2 burner stovetop, microwave, coffeemaker, sink... More