Dirt on most surfaces, and lack of maid service make this not worth the $$. And to top it off, it's more expensive than the non-chain hotels all over Rte 5 in West Springfield. I didn't think my bill was right, and met a stone wall when i asked about it. It's better to visit the privately owned motels/hotels than... More

I stayed here twice this year, but because of problems, next week I'll be going to a different hotel. I'll list the pros/cons Pros good gym, with dumbells and a Nautilis machine Clean and newish sheets (although a polyester blend) Kitchen is complete with pots, tupperware Hotel appears to be a newer build or renovation Cons Error on my bill,... More

I stayed for a week with my family and we loved this hotel! The staff was very helpful and the full kitchen made it easy for us to prepare a nice dinner away from home for our children. The kids had a blast being able to swim in the indoor pool even though it was quite chilly outside still. We... More

I stayed a few weeks ago and i was pleasntly supprised with the facility, staff, overall experience. I was visiting family in the area, and stayed for a long weekend, even with the hotel packed, it was still a nice place to stay. I arrived late in the evening and the parking lot was light up and free. the full... More

Dustyn was great and was very knowledgeable about the facilitiy. We actually came from another hotel seeking a better room and he was able to help us out. He really took care of us!

I traveled to Springfield for the MAAC Basketball tournament in March 2012 and booked Candlewood at the last minute because all the hotels in downtown Springfield were completely full. The hotel is on a busy route and the exterior and lobby were not impressive. Upon entering, I was sure we would not have a good stay. But that thought quickly... More

A perfect location for my business. The staff (Dustin) could not have been more helpful. He was professional, friendly, curteous and knew his job very well. I will definitely stay here again.

During my relocation process, I stayed at this hotel. The hotel was clean and the staff was very friendly, especially Dustyn. I enjoyed my stay and would come back.

I am not one to write reviews for hotels but while my granddaughter was a patient at Shriner's Hospital my family and I recently stayed at Candlewood Suites in Springfield Mass. I found the hotel to be clean and very reasonable. There was a convenient "cupboard" right next to our rooms, where our two 11 yr old grandsons could go... More