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Extended Stay America - Detroit - Dearborn Reviews

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Extended Stay America - Detroit - Dearborn

2.5 of 5
260 Town Center Drive, Dearborn, MI 48126
Hotel amenities
Extended Stay America - Detroit - Dearborn
9 traveller photos
Ranked #4 of 15 hotels in Dearborn
4.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    9
    3
    4
    0
    0
Date Rating
Chicago, IL
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Passable”
3 of 5 stars Reviewed 14 May 2013

This is my first time staying at one of these hotels and I chose this particular hotel for convenience and lack of other choices. On the whole, the hotel was passable but a little lackluster. The rooms were a little dingy but clean enough but our room had a slight off-putting odor. The staff were all friendly and helpful. This... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review
15 May 2013

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that your room had a slight odor. As this hotel’s manager, I can assure you that the housekeeping staff is working to eliminate any cleanliness issues in order to ensure your experience is not repeated. Thank you very much for... More

Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not like the others extensed stay”
3 of 5 stars Reviewed 30 April 2013

We use theses hotel for a long time, this one was not good enough as the others one. The breakfast is very very poor, the hair dryer we should as on the front desk to have, the front desk people was not friendly. The location and the parking was good.

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Manager_11525, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review
2 May 2013

Paulo - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you felt the grab and go breakfast did not have enough option and the staff was not attentive to your needs. Please accept my apologies. I really appreciate you bringing this to our attention. I invite you... More

Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
“Traveler beware.”
3 of 5 stars Reviewed 15 April 2013

This was a short 2 day vacation trip for me and my wife and friends. Overall, the staff was very helpful. The first problem was the room, it was a little dirty and the furniture was worn or broken. We were moved to another room and had issue with the room, like broken furniture again, phone not working and the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review
23 April 2013

Thank you for your recent review of your stay. I sincerely apologize that you had to move twice and had issues with cleanliness and broken furniture in both rooms. As well, that you had to move rooms when the elevator was being repaired. To prevent this from happening again, my team is adding additional items to our daily housekeeping checklist... More

Indianapolis, Indiana
1 review
“A good experience.”
5 of 5 stars Reviewed 14 April 2013

My family spent two nights in the hotel this weekend and had a great experience. The staff was very friendly and helpful and rooms and hotel condition were good. Good value and good amenities. The kitchens were adequate but sparse on utensils. The beds were comfortable and bathroom in very nice condition. The TV picture was outstanding. The wireless internet... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Dearborn, responded to this review
22 April 2013

Thank you for sharing your great comments regarding your stay in Dearborn. I was pleased to hear you enjoyed your stay and that the staff took such great care of you. Thank you again for staying with us. More

Olivet, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“because I have to”
3 of 5 stars Reviewed 11 April 2013

This is the hotel my company chose for me to stay at. I basically live here during the week so the large refrigerator and range is nice. The beds are newer and comfortable. The staff is average and the housekeeping is ok at best. The room is clean, but there is no attention to detail. The vents have not been... More

Was this review helpful? Yes 1
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Dearborn, responded to this review
22 April 2013

Thank you for posting this review. We appreciate your feedback as it allows us to continue providing great service and a great product to our guests. I apologize for the attention to detail. You are absolutely correct that this is unacceptable. As a result of your review, I have spoken with the management staff to ensure these deficiences are addressed... More

Cleveland, Ohio
1 review
“excellent staff”
5 of 5 stars Reviewed 9 April 2013

I had dropped in to review the hotel in possibility of booking a block of rooms for a wedding. I was greeted by Asst. Manager Letitia Brown and given a tour of the hotel. I was informed of all the amenities and had a opportunity to view the rooms i would be selecting. She went above and beyond to show... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review
16 April 2013

Thank you for your great review of our property. I'm glad that Letitia went above and beyond for you. We try to give the same level of service to all our guests! Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

1 review
“A clean, quiet, comfortable, friendly, secure place that has lots of good eating & shopping in area.”
5 of 5 stars Reviewed 13 March 2013 via mobile

My stay was in a large comfortable room. The kitchenette was perfect! Everything was neat, clean, and in working order. The staff was accessible and informative. I wound up extending my stay, and I'm definitely staying again. The only things I'd change are: the 11am checkout to Noon, and the snack breakfast to hot breakfast. Most hotels offer BOTH the... More

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RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Dearborn, responded to this review
19 March 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Kalamazoo, Michigan
1 review
“Friendly staff”
5 of 5 stars Reviewed 23 February 2013

The staff was very friendly and helpful. They went above and beyond to make my staff comfortable. It is convenient to work and shopping. Thank you to Collette, for arranging with Fortus Group Travel, to accomodate my stay.

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Dearborn, responded to this review
28 February 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

48125
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Clean, roomy and convenient”
4 of 5 stars Reviewed 19 February 2013

I'm local but when we had home renovations done a few years ago and on the rare occasion we lose power we tend to stay here as the rates are reasonable and rooms are good sized - with the kids in a room adjacent to the adults. I've also recommended it to family and friends visiting - it's a fours... More

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See 2 more reviews by G D for Dearborn
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Dearborn, responded to this review
28 February 2013

Detroit - Auburn Hills - Featherstone Rd. - ESA #9818Trip Advisor Emily G "Eh..." I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced issues while staying with us. I am discussing your review with our staff to ensure that issue does notFri 2/22 Detroit -... More

Lapeer, Michigan
1 review
“Don't hesitate to book a room!”
5 of 5 stars Reviewed 10 February 2013

I have stayed at many hotels, and I find Dearborn's Extended Stay America to be one of the best. Every time I have stayed, which has been over a half a dozen times since I work across the street at the University of Michigan - Dearborn, I am welcomed by the front desk staff. I love being able to warm-up... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Dearborn, responded to this review
14 February 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

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Additional Information about Extended Stay America - Detroit - Dearborn

Also Known As:
Extended Stay Dearborn
Dearborn Extended Stay
Address: 260 Town Center Drive, Dearborn, MI 48126
Region: United States > Michigan > Dearborn
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#1 Best Value Hotels in Dearborn
#3 Business Hotels in Dearborn
#4 Family Hotels in Dearborn
Price range (per night): S$116 - 132
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Detroit - Dearborn
260 Town Center Drive
Dearborn, MI 48126
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