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Courtyard by Marriott Detroit Dearborn Reviews

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Courtyard by Marriott Detroit Dearborn

3.0 of 5
5200 Mercury Drive, Dearborn, MI 48126
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Courtyard by Marriott Detroit Dearborn
32 traveller photos
Ranked #5 of 15 hotels in Dearborn
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
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Date Rating
Shanghai
Top Contributor
88 reviews 88 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Solid Marriott Experience”
4 of 5 stars Reviewed 29 April 2013

Staying at this Marriott was like any other - good customer service, good rooms, good breakfast. I will stay in the same hotel again the next time. This time I was with my family although most other trips were business related. This hotel, while really well-maintained, is starting to show its age a little bit. The bathrooms are have a... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for taking the time to provide your feedback regarding our hotel. We enjoyed having you and your family stay with us! I am happy that our staff provided you with the great service that you should expect at a Marriott hotel! Marriott is committed to the maintenance and upkeep of their hotels and I am pleased to inform... More

1 review
“So rude”
1 of 5 stars Reviewed 14 April 2013 via mobile

I stayed at this hotel for one night and they have the worst customer service! They are not friendly when they check u in, they r not allowed to wow or so special requests like decorate a room and in the morning we specifically called for late check out and at 12:00 they came banging on our door telling us... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

I would like to apologize on behalf of the hotel and its team for your stay. Please be assured that I have shared your feedback with our staff members as a training exercise. You may also feel free to contact me personally should you require future lodging in the Dearborn area so that I may personally take care of you... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Horrible sleep not what you would expect from a Marriott!”
1 of 5 stars Reviewed 14 April 2013

Let me please start by saying that if you look at my other reviews I always write a fair review and understand that dealing with the public has its challenges however we stayed two nights for a dance competition at a near by hotel and we regret the decision to stay at this Courtyard Marriott We had a two queen... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for taking the time to provide feedback regarding your stay with us! I hope you will accept my sincere apology for the inconveniences you encountered because of the behavior of other guests in our hotel. I regret that our staff did not take care of the situation in a timely manner. Please be assured that this is not... More

Marysville
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
“Dearborn Stay”
3 of 5 stars Reviewed 30 March 2013

Pretty basic. Older decor, due an upgrade. However, it was clean and fine for the night. Kind of off the beaten path but close to the Henry Ford. Staff was friendly. We booked a room for four and only had three towels in the room-a bit annoying.

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for the kind words regarding our staff members! I hope that you enjoyed your time in Dearborn. You will be happy to learn that Marriott is committed to providing beautiful, comfortable hotels for our guest and our hotel will be soon starting a full refurbishment of our guest rooms to match the beautiful new lobby and Bistro! We... More

Enfield, Connecticut
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“2 night business trip”
3 of 5 stars Reviewed 28 March 2013

I stayed in a 1st floor room which was fine. The only thing I found odd was that there was a sliding glass door that opened onto the lawn just steps from where I parked my car. I don't see when it would ever be used as there was no way to lock the door from the outside. If your... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Dear Guest! Thank you for taking the time to provide your feedback! I have shared your kind words regarding our staff! Our hotel is committed to providing our guest with the comfort and security that they have come to expect from a Marriott hotel. You will be happy to know that our doors lock securely when you close them from... More

Fort Worth, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Gary's Review”
5 of 5 stars Reviewed 21 March 2013

Super friendly staff, excellent accommodations, exceptional customer service, clean and comfortable. If you are looking for a hotel that feels like home away from home then this is the place. It will be my hotel every time I come to Detroit, Only 15 mins form DTW airport and 15 mins. to downtown Detroit - both easy drives. I stayed here... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for your wonderful feedback regarding your stay with us! It was our pleasure to have you stay with us! We take extreme pride in our service, and are always pleased to hear positive feedback. Thank you again, and I hope you enjoy the rest of your week! More

Erie, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Could Have Been Better”
3 of 5 stars Reviewed 19 February 2013

Our family of 5 and friends' family of 4 chose this location as a "meet in the middle" to visit the Ford Museum. We had a suite room adjoining to our friends' standard room which was a fun set-up for our families. The kids enjoyed the indoor pool. I appreciated having a separate bedroom, especially when my youngest wanted to... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for taking the time to provide feedback regarding your stay at the Dearborn-Couryard! I hope you will accept my sincere apology for the condition you found our sofa couch! As General Manager of this property, my main concern is for the comfort, safety and security of our guests. We take pride in offering the best service in the... More

Middleburg, OH
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice place.”
4 of 5 stars Reviewed 18 February 2013

We stayed here for the close location to the Ford Museum. It was quiet and clean. The room was comfortable. The kids had fun in the pool. The staff had flyers printed with lists of attractions and restaurants and the directions to each. The lobby is stunning with a bistro and lounge area, though we didn't eat there. There was... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for your positive feedback! It makes us so happy when our guest are able to enjoy our city! The Henry Ford/Greenfield Village is really a jewel and not to be missed when you come to Dearborn! Our city has so much more to see so I hope you will visit us again soon! More

Dallas, Texas
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Business Stay”
2 of 5 stars Reviewed 9 February 2013

First let me say, I am on an extended work assignment in Dearborn MI. I am 10 weeks into this assignment and have stayed at 4 hotels in the area. 1) Courtyard , 2) Town place, 3) Henry Ford (Autograph by Marriott) and 3) DoubleTree by Hilton. I have had varying experiences and will share these experiences on each hotels... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for taking the time to provide feedback regarding your experience at the Dearborn Courtyard by Marriott. I am grateful for this opportunity to address your concerns. The circumstances of your stay at the Courtyard are indeed regrettable. Certainly we understand that, after a long day of traveling, to be kept waiting as you tried to check into the... More

Milwaukee, Wisconsin
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Good place to sleep, but in need of renovation”
3 of 5 stars Reviewed 28 January 2013

I stayed here with 3 friends as we attended the auto show this year. We wanted something that wouldn't break the bank, and would be close enough to Detroit so we wouldn't have to drive too far to get to the show, and to places to eat at night. The entrance to the hotel is great, and very modern. However,... More

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Maria W, General Manager at Courtyard by Marriott Detroit Dearborn, responded to this review
12 May 2013

Thank you for your comments! The Auto Show in Detroit is certainly an exciting time in the city and I am happy you chose to stay with us! You will be happy to hear that our hotel will be starting a full refurbishment of our guest rooms very soon to match the beautiful new Bistro and lobby! I would take... More

TownePlace Suites Detroit Dearborn
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Additional Information about Courtyard by Marriott Detroit Dearborn

Also Known As:
Courtyard By Marriott Detroit Dearborn Hotel
Courtyard By Marriott Detroit Dearborn Hotel Dearborn
Courtyard Dearborn
Courtyard Detroit Dearborn
Dearborn Marriott
Dearborn Courtyard
Address: 5200 Mercury Drive, Dearborn, MI 48126
Phone Number:
Region: United States > Michigan > Dearborn
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Dearborn
Price range (per night): S$150 - 196
Hotel Class:3 star (3*)
Reservation Options:
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Courtyard by Marriott Detroit Dearborn
5200 Mercury Drive
Dearborn, MI 48126
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